WPT Global Support

🚨 SCHEDULED MAINTENANCE! There will be downtime on @wpt_global from 4:30pm PT (11:30pm UTC) on July 8th. This will affect all platforms across WPTG and will last around 3-4 hours. We appreciate your patience and understanding.

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It's Saturday and here is today's @wpt_global Spring Festival schedule, including the $50k Weekly Ultra NLHE and a wide choice of PKOs!

@QueenBeePE Hey Queen, we sent you replies. Thank you for your patience!

good morning @WPTGSupport I sent you a dm with a question about feeder tickets? if you have a moment to answer.

@Juanchoo_M Hello there! We've reached out to you in DM. Could you please check and respond? Thank you!

You know where you can find us...

@DucksNestPoker Be advised that, in accordance with our terms and conditions, VPN is strictly prohibited under Annex A - Prohibited Activity List. If you have any questions or concerns, our customer service representatives are available at customercare@wptglobal.com

@WPTGSupport Ahhh so only your pros that stream can do so? Is this what you are saying?

@DucksNestPoker We kindly request that you refrain from using a VPN while accessing our website. Should we identify any access via VPN from this date, you will be subject to the measures established in paragraph 13 of our Terms and Conditions for the breach of this agreement.

@wpt_global @MattLubawski @WPTGSupport Are we allowed to use VPNs and sign up from US?

@brockt20 @wpt_global Hey @brockt20 we tried to DM you here on X to confirm some details of your account and assist you, but we were unable, seems you do not accept messages, can you please try to send us a message here?

@wpt_global @WPTGSupport I’ve emailed them several times I keep getting the fun around. What else do you want me to do ? Thanks for responding

@wpt_global I’m still waiting on the 2k travel expense money from the WPT World Championship package I won

@pokerdan1987 Hi there, apologies for the inconvenience. Could you please contact us customercare@wptglobal.com for further assistance?

@WPTGSupport I asked for help and they ignored me.

@MathF0rDummies @Milo_Poker Hello, @MathF0rDummies . If you need any assistance, let us know. You can also email us at customercare@wptglobal.com

@Milo_Poker @WPTGSupport Nah bro, the site. Ty for asking tho.

🔹 Got questions? 🔹 Need information? 🔹 Have feedback? Remember you can always DM @WPTGSupport and make your voice heard! 💬

@Milo_Poker It's okay to sign up&play games in the country we allow. Example, if you are in Thailand now and want to join, you will need a document proving that you reside in Thailand to verify your account. If you move to another allowed country, we can ask for your proof of address again.

@WPTGSupport Gotcha, I thought if I lived in US and I travel to another country I could play

@mjbloech You can check the allowed country here:wptglobal.com/terms-and-cond… You are allowed to play in countries that are permitted, but in the event of travel or relocation to another country, we may request proof of address for verification purposes.

Can you confirm @WPTGSupport the list of countries where I can play? Is it also allowed to play if I am traveling to that country, or do I need residency?

@Milo_Poker Hi Jonathan, If you reside in the United States, we regret to inform you that you are not permitted to play with us. For example, if you live in an allowed country like Thailand and have a residence address there, please select Thailand and enter address accordingly.

@WPTGSupport What address do I put to register then? It won’t let me add my US address. I don’t have a foreign addy just staying out of country.

@Milo_Poker Hey, Jonathan. Depending on the country, it should not be a problem. Just have a look at the "Excluded territories" to see if we offer our services there. wptglobal.com/terms-and-cond…

@wpt_global @WPTGSupport Can I play WPT Global if visiting a different country?

@GylbertFD @wpt_global @WPT We appreciate your detailed report. All of your findings reported here and over email have been forwarded to our team and it will assist them with their ongoing investigation.

@WPTGSupport @wpt_global @WPT One question remain, I understand a bot can create infinite account. How could the bot deposit and withdrawl money at the end without any suspicous. Overall, it was always "new" bots name at the table.

@WPTGSupport @wpt_global @WPT Some players are currently doing collusion on a 110$ that started at 23hrs24 on march 5th. They go All in to feed one player. The rest of them float call 1 bb and stall the game till registration goes off. It's about 5 min per hand, no body raises.

@GylbertFD @wpt_global @WPT Once again, we assure you that this is under review and once an update is available, we will contact you straight away. We really appreciate your time and rest assured that the appropriate measures will be taken.

@WPTGSupport @wpt_global @WPT I tough you were taking it seriously. How can I trust this ? Going all in with 500bb with 62 and 93o + J8 o first hand? Don' tell me it's fair. Then again, stall the game, It's obvious, what are you waiting for, what is that ?

@TomDekkers2 We apologise for the delay! But we are happy that everything is sorted now!

@WPTGSupport Also DM you, but no response..

@WPTGSupport I deposited money? But it’s not added to my account, also emailed you but no response

@Scubasteve_1981 @amandabotfeld @wpt_global @WPT Hey, Scuba. We are really sorry for the inconvenience. We've just emailed you. We hope that your Backpack is as heavy as your oxygen cylinder now. 🎒🤿🛟

@amandabotfeld @wpt_global @WPT @WPTGSupport I've been emailing with them for a few days. Having a hard time. It'll come back I'm sure 🙂

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