Weight Watchers

Today, we're introducing the new Weight Watchers ✨ A redesigned app, flexible new Modes, a Weight Health Score, and an AI Body Scanner making weight health smarter, simpler, and more personalized than ever.

@cmills4370 We are sorry to hear this. Please send us a PM and provide us with your WW Username, Date of birth, Phone number, and email address so we can locate your account for you.

Wow really @ww_us. I had to cancel an appt and you went ahead and charged me $99 for it. I was in the ER. But I guess all your hype about helping others improve their health is a lie.

WW Magazine is back — on social. ✨ Five covers. Five stories. Welcome to the Mother Issue. Ft. Whitney Leavitt, Cynthia Bailey, Mama J. Rae, Taylor Strecker, & Raven Goodwin. Check out the full story here: ww.com/mother-issue?u…

@alittlemole @enby4profit You can select the food log option under your Daily Points to see each meal. Feel free to send us a PM if you have further questions about this, and we would be happy to help!

@ww_us @enby4profit I’ve done that. Why can’t I see points per meal? Thanks.

.@ww_us put the points back on the food search list are you people stupid

@alittlemole @enby4profit Good morning! You can select the food log option under your Daily Points to see each meal.

@ww_us @enby4profit I was trying to toggle them off as you suggested. I don’t want to have to tap on each food item in each meal then add up the points per meal. We used to be able to see points per meal. How can we do that now? Thanks.

@GrandparentFun We are sorry to hear about your experience. Feel free to send us a PM and let us know your question and we would be happy to help.

@ww_us your customer service is the worst I have ever encountered. I am on hold for over 2 hours and have idea how much longer it will take.

@alittlemole @enby4profit If you have any Health Condition or All In mode turned on, swipe left to see Points used and left. Tap Food Log, then tap on the specific food you want to see the Points on. Send us a DM if you need further assistance.

@ww_us @enby4profit I can’t see how to do this on settings. Please can you give us the steps needed? It’s hugely frustrating that I can’t see points per meal.

@dianag1220 @atalexbooth If you need assistance logging in, please send us a PM and provide us with your WW Username, Date of birth, Phone number, and email address so we can locate your account. We would be glad to help! 😀

@ww_us @atalexbooth @ww_us any updates?

Wait, is this play about us??

@atalexbooth We’re currently experiencing a login outage affecting some members. Our engineering team is actively investigating the cause and working on a fix. We appreciate your patience

@ww_us can't sign into the app. please fix

@SnowMom_1929 We're sorry to hear about this experience. Please send us a DM with your email address, date of birth and WW Username.

@ww_us And BTW - a Clinician would have to contact me to “potentially prescribe non GLP medications.” My Clinician hasn’t sent me a message in months. Actually the last communication I had wasn’t even with my assigned Clinician.

@ww_us Med+ question-Not sure what I am paying for. My insurance won’t cover meds anymore and too costly out of pocket. So now what? They won’t let me drop the clinic portion. I want to keep the tracking, meetings, and tools.

@holdtheliz We're sorry to hear about this, Marika. Please send us a DM with your WW username, date of birth and email address, so we can look into this for you.

@ww_us so I sent my medical records into WW to get them to cancel my membership. B/C I’m 5 months pregnant but they won’t refund me? Why kind of women empowerment is that? #weightwatchers

@travisnrobin We're sorry you wish to cancel. Cancellations take effect at the end of your commitment period or your prepaid month if you are not in a commitment period. If you'd like us to look, please send us a PM with your username, email, DOB and phone number so we can find your account.🙂

@ww_us is a joke. I thought I cancelled then charged again this month and when I call to cancel by phone I get sorry but you can use until the end of the month.

@caroline_mael If you prefer to call us, our number is 1-800-651-6000, and we are open from 9am-5pm EST, Monday-Friday.🙂

@ww_us I would love to but for some reason I don’t have the ability to send DMs in X!

Today, we're introducing the new Weight Watchers ✨ A redesigned app, flexible new Modes, a Weight Health Score, and an AI Body Scanner making weight health smarter, simpler, and more personalized than ever.

@caroline_mael Please send us a private message so we can get more information from you and best help.

@ww_us Did that already. I even switched to all in then back which didn’t work. Logged off and back on, offloaded the app and put it back and deleted and reinstalled. Nothing works.

@caroline_mael Please click on the gear in the top right corner of your WW app and then on Modes to make sure the All In mode is toggled off, and send us a PM if you need further help!

@ww_us The new update has decided that I am in All In mode when I am in Lose. All foods, recipes and scans show protein and fruit/veg values instead of points. Prefer to see points without having to open the food. Can this please be fixed!

@ry_guy2519 Hey Ryan. We're not aware of any issues, but send us a DM and we'll be happy to help.❤️

@ww_us is there an issue with your app?

@elizf461 Hi Eva! We can take a look if you send us a DM with your email, DOB, and phone number.

@ww_us why am I getting charged for a membership I cancelled a while ago?

@lolalee Hi Lynn👋 We're sorry to hear about your situation. Please DM us your membership information - email address, phone number and 1st line of address and we'll escalate the matter to get the assistance you need.

@ww_us How do I contact someone at WW who will listen? My care coordinator is making medical determinations that are negatively effecting my health. My insurance company disagrees with her and Is requesting that my prior authorization request be expedited. However she is refusing.

@lolalee We're sorry to hear this Lynn. Please send us a DM with your email, DOB, and phone number.

@ww_us How do I contact someone at WW who will listen? My care coordinator is making medical determinations that are negatively effecting my health. My insurance company disagrees with her and Is requesting that my prior authorization request expedited and she is refusing.