STACKS

@Google @GoogleSmallBiz FTC complaint filed. Report number 200726159.

Also tagging @Google and @GoogleSmallBiz — this is a small business being stonewalled for 3 months by an automated support loop with no human accountability.

@GoogleAds 90 days. 20+ transfers. 8 support tickets. Zero resolution on a Merchant Center feed approval. Tickets: 8-9475000040322, 7-9558000040235, 0-4139000040940, 5-4032000041127, 4-4623000041368, 9-8705000041227, 5-3841000041171, 1-3541000036757 We need a real case manager.

@GMerchantCenter That response is exactly the problem. 8 tickets. 20+ transfers. Every time we reply to the email thread, we get a new agent with no context who tells us to wait 48 hours. Then it repeats. We are not asking for a new ticket. We are asking for one person with the authority solve.

@Web__Better Mind if we jump in? To get an update on an open request, please reply directly to the email thread you already have with support, or submit a new request by visiting our help center → goo.gle/3KSh7RE. Thanks.

@GMerchantCenter I have been replying to that email thread for 90 days.

Just created my first serverless jamstack. 😇

I clocked 117 hours of "work" last week 💪