James Wellbeloved UK

@Ali_Leith Thanks for your lovely feedback, Ali! We will be sure to pass this along!

.@WellbelovedPets 100% customer service from Chimène who has emailed and called to check on Eddie's progress and dietary requirements. Thank you!

@jarkman Hi, Could you please DM us. Kind regards, James Wellbeloved.

@WellbelovedPets - we bought a couple of big bags of your dry cat food, but it doesn't agree with one of our cats. Can we return it ? Ta!

@bethshaw28 Hi, Sorry to hear you are struggling to find our Adult Grain Free Fish dry food. Could you please DM me your postcode and we will be able to help locate our product for you. We are not discontinuing this product. Kind regards, James Wellbeloved.

@WellbelovedPets my dogs are both on your adult grain free fish and vegetables (as one has a history of gastric bleeds and this variety has been brilliant for him) it is very difficult to get hold of at the moment. Please tell me you aren’t discontinuing it.

@karljordinson We're sorry to hear that your struggling find our products in Pets at Home. Could you please DM us your postcode the product you are looking for and I will be able to tell you where you can purchase our products. Kind regards, James Wellbeloved.

@WellbelovedPets please don’t go changing all your ranges, some dogs have intolerance to rice or grain

@hairbearclare Hi, We're sorry to hear Bobby is disappointed. I'll make sure that your comments are fed back to our marketing team who continually review our range of products. Kind regards, James Wellbeloved.

@WellbelovedPets My Bobby is very sad you have discontinued adult small dog fish but kept turkey and duck? and lamb? Why would you do that it makes no sense. Stop a meat one if you have to. Grain free is not an option

We’re delighted to present our BRAND NEW pack design, making it easier than ever to select your furry friend’s favourite food 🐶🐱🐾 The new designs are being rolled out across stores now, so keep an eye out for them over the coming months. wellbeloved.com/2019/11/fresh-…

@AbZeCa Morning, how strange! We're looking into why you're unable to DM us. In the meantime, could you complete one of our contact forms? Just put FAO Paige, and I will pick it up. wellbeloved.com/faq-contact/ Kind regards Paige JWB Pet Parent Partner

@WellbelovedPets And how would I do that exactly?

@WellbelovedPets Why do you consider it acceptable to not send out an email or any kind of notification when you miss an order? My wife had to call in to find out that our dog's food was out of stock.

@skp20040 Hi, Unfortunately we cannot control how retailers price our products. You can be assured if you order through our website shop.wellbeloved.com our prices stay the same . Kind regards, James Wellbeloved.

@WellbelovedPets When stock manages to be re[plenished will prices go back down again as what can be found at present re dog food has doubled or more in some places

@39nickyjane Hi, Due to high demand and with the lack of HGV drivers and fuel, there are some products that are currently running low in stock. Please be assured we are working really hard to make sure all retailers can stock our food. Kind regards, James Wellbeloved.

@PetsatHome my past 3 visits in the last 4 weeks and no @WellbelovedPets what’s going on, is there a problem with @PetsatHome getting this dog food?

@ivanb0204 Hi Ivan! If you send us a DM we'd be glad to give you this information. Kind regards, James Wellbeloved

@teresathorne Hi Teresa, our factory is working really hard to get our products back in to stock as quickly as we can. It will take a few weeks to get back to normal and we're sorry for the inconvenience caused. Kind regards, James Wellbeloved

@WellbelovedPets Hi, my 3 yr old GSD has a sensitive tummy, but is all good when he's on Fish & Veg Grain Free. Trouble is, it seems to be out of stock everywhere. Can you help?

@MattMCPlayz Hi Matt, at this moment there aren't any plans to bring it back, but I'll make sure that your comments are fed back to our marketing team who continually review our range of products. Kind regards, James Wellbeloved

@WellbelovedPets Good afternoon. Have the Duck Housecat biscuits of yours definitely been discontinued or might they return? One of our cats loved those and whilst she has the Turkey ones now, the same enthusiasm isn't there 😂. Thanks

@Phe78012340 Hi there, we're not able to send you a DM, we can only reply to incoming DM's. You can send us an email instead via the contact us page on our website - please quote your twitter username in the comments of your message: shop.wellbeloved.com/pages/contact-… Kind regards, James Wellbeloved

@Phe78012340 Hello, would you be able to send us a DM and we'd be happy to advise you further. Kind regards, James Wellbeloved

@Phe78012340 Hello, thanks for getting in touch. I'm sorry to tell you that we no longer make Senior Small Breed Grain Free food. I'll make sure that your comments are fed back to our marketing team who continually review our range of products. Kind regards, James Wellbeloved

@voxterrier Hi, Please DM us so we can help you further. Kind regards, James Wellbeloved

@WellbelovedPets I'd like to ask a question about the content of the wet puppy food.

@MotivatedEdu Hi, thanks for getting in touch. We are working in partnership with TerraCycle®, on a Pet Food Recycling Programme, to help recycle your empty pet food packaging. Your local authority will also be able to tell you whether they recycle the dry food bags. Please DM us for more info

@WellbelovedPets Can you tell me please are the 4kg cat food bags recyclable?

@djr3yes Hi thank you for getting in touch. We can confirm that we are not linked in any way to the Pancytopenia outbreak, or Fold Hill Foods Ltd. Please DM us for further information. Kind regards, James Wellbeloved.

@WellbelovedPets are you in any way linked with Fold Hill Foods Ltd?

@Briggs81Mark Hi Mark, thank you for getting in touch. Would you be able to DM us your dogs current weight so we can work out the feeding guidelines for you? Kind regards, James Wellbeloved

@CavanaghUna Hi Una, thank you for tagging us! I'm afraid we don't offer samples, however we do produce smaller bags of our food (1.5kg) which could be purchased to try. Kind regards, James Wellbeloved

Recommendations for best dog food that is delivered - thank you plsrt