White Stores

Hi everyone! We're online and ready to assist you with any order queries from 8:30am - 5pm Monday - Saturday and 10am - 4pm Sunday. Leave us a comment or DM us with your order number if you require our help.

@carlosfruizh28 @whitestores Hi Carlos, please DM us your order number and we will look into this for you.

@whitestores @WhiteStoresHelp Good afternoon just received my Nova Cambridge compact it looks good in our garden thank you but as I was putting to get there I saw the inside of the table one of the plastic support one of the screw is missing?

Our Twitter page is on an extended holiday! For help and support from 8:30am - 5pm Monday - Saturday and 10am - 4pm Sunday, visit @WhiteStoresHelp and we will be happy to help you! Leave us a comment or DM us with your order number if you require our help.

@heatherkashi @whitestores Hi Heather, please can you DM us. We would like to explain further.

Very disappointed @whitestores to be told ON my delivery day that there’s a problem with the couriers and I won’t be receiving my items. I had planned around this delivery and now I have no idea when it will even arrive!

@Sue64762064 @whitestores Hi Sue, I am sorry to here this. Sometimes due to the way these are shipped one item will arrive first with the other following on. If this doesn't follow on by 5pm tomorrow please let me know and I will look into this further for you.

@whitestores @WhiteStoresHelp Only half my order has arrived ! I have paid for the entire order parasol and base order number SO2097084 please help !

Good morning! Our customer experience team will be available to assist you with any order queries today from 08:30 - 17:00 over @WhiteStoresHelp

@missvjoono Hi Vicky, please can you DM us the order number and we can look into this for you?

@WhiteStoresHelp my parents ordered garden furniture from you in April. They received an email in mid May saying it would be a few days… where is it? Please help.

@ezmrp We will be able to look into this further if you can send us your order number. Thanks.

@WhiteStoresHelp I’ve raised a ticket on your website

@WhiteStoresHelp I’ve called several times and emailed about a defective roof on a Pergola I bought from you - can someone get back to me asap

@sarahelenelson Hi Sarah, we are sorry to hear this. Please DM us your order number and we will look into this for you.

@WhiteStoresHelp Please can you advise me on what’s happening to my order? I’ve tried ringing and got told it had been “lost” but no update since….

Hi everyone! We're online and ready to assist you with any order queries from 8:30am - 5pm Monday - Saturday and 10am - 4pm Sunday. Leave us a comment or DM us with your order number if you require our help.

@mbidavies Hi there, can you please DM us your order number and we will look into this for you.

@WhiteStoresHelp have made umpteen calls now so resorting to twitter to try to get a formal invoice (not the automated one) so that my freight forwarder can do his job. Please could someone sort this out for me. Have had a lot of promises from Joe to no avail!

@LesLes_McGoo Hi Lesley, we have DMed you, please get back to us when you can. Thank you.

@HPS_Vanessa Hi Vanessa, we are sorry to hear this. Please check your DMs, thanks.

@beccakate Hi Rebecca, please check your DMs. Thanks.

@WhiteStoresHelp Hi, I made an order on 26th December and still not had a dispatch notification. Order number is SO2056670. Any chance of an update?

@SiHawkes Hi Si, This sounds like we have shipped the order and it is making its way through the courier network. They do not update the tracking until it is scanned at your local depot. However, if you DM us your order number I can investigate this further for you.

@WhiteStoresHelp good morning. We've ordered an artificial tree which hasn't even been marked as despatched yet. However when chasing yesterday your support said it was despatched yesterday and you even gave us a DX tracking number. However their site says they're waiting to...

@shaunplym87 Hi Shaun, please DM us your order number and we will look into this for you.

@WhiteStoresHelp Any ideas how long delivery takes? Order said 2-3 working days but not even been told it’s been dispatched yet?! Please advise

@Grizabella_ Hi Calley, I am very sorry to see this. Please DM us to discuss a resolution for you.

@SophieJohnstonx @whitestores Hi there, we are very sorry to hear this, please DM us your order number and we will get a replacement stand sent out right away for you.

@whitestores @WhiteStoresHelp have ruined my day. My Christmas tree is missing it’s stand 💔😢😢😢

@MinCroft2 We are sorry to hear this, please DM us to discuss.

@WhiteStoresHelp Please advise as to what’s happening with order 1954986 as no one is answering emails. Thanks

@lustycourtier @whitestores Hi David, sorry to read of this. Please can you DM us your order number so we can look into this?

@WhiteStoresHelp @whitestores I received a damaged very expensive sun lounger over a week ago, had no response to numerous emails. Any reason why I’ve had no response?

@fatwhitebloke Hi there, I can see that we do have some of these on order but they currently do not have a date to ship in the UK. You are best to enter your email address into the product and you will be notified when this returns into stock :)

@WhiteStoresHelp Hi, any date on new stock of the Luxor 3 seater sofas in Oyser/Natural? I was told it would July/August so we afe at about the right point.

Good morning! We're online and available to assist you with any order queries today until 17:00. Leave us a comment or DM us with your order number if you require our help.

Good morning! We're online and available to assist you with any order queries today until 17:00. Leave us a comment or DM us with your order number if you require our help.