Wix Help

@jtssingh Hey JT. If you’ve contacted our customer care team and have a ticket number, please share it with us via DM. We would like to review your support request.

@Wix your app totally sucks! The editing page has been like this for days, will it ever open in this lifetime?? Whats the fix??

@AnshinSecurity Hi Anshin. We replied to your DM. Please take a look when you have a moment. Thanks

Disappointed @WixHelp @Wix. 6-year Premium customer, benjienterprises.co.uk down 4 days, escalation requested, zero callback. Losing business while my site sits broken. Anyone there?

@astutokruger Hi Ben, our Customer Care team doesn’t have an inbound email address. Instead, they can be reached via our chatbot here: wix.to/iZTuzNF

@WixHelp support email address please. Thanks

@FiveMinArt Hi there, we've replied to your DM, please check your inbox when you have a moment.

@Wix I am beside myself - I cannot access my account - it recognises me online but then it don't on my mobile app asking for confirmation - Changed password with no luck it will not let me access fiveminuteartist.com - don't bother sending me to your site it wont do it!

@jareddavisoba Hi Jared, we'd be happy to take a look at what is going on. Please send us a DM with your case number so we may follow up on this matter.

Sharing my own experience in case it helps anyone evaluating (HORRIBLE)@Wix for a business site: I lost access to my account because the 2FA was tied to an old phone number, and in my view the recovery process was not built for this very common scenario. The result, for me, was days of downtime and frustration over something every other vendor handles well. My personal takeaway is that platforms like Wix feel better suited to hobby projects than to operating businesses. When you actually need support, in my opinion, it wasn't there AT ALL, and it's flat out horrendous.

turns out your photos were the brief all along 🪄

@imdavobenitez Hi David, we've replied to your DM, please check your inbox when you have a moment.

@WixHelp hello. You guys charged me twice for one of my premium accounts. Let me know how we can fix this. Thanks

@amit_srivatsa Thank you for bringing this to our attention. Please forward the link and any message you recieved that lead you to the site directly to reportphishing@wix.com so our team can investigate and take appropriate action.

@WixHelp this is the 3rd such phishing attack this week. Please look into this. The URL is clearly wrong, but the site is really well designed to look like the original @Wix site.

@TPUKEvents Hi there, we replied to your DM on Instagram. Please check your inbox on that platform for our most recent message.

@Wix Hi - I can’t get through to anybody in Customer service via your online chat or on Instagram, is there anyone here I can chat to?

@KassieTroy Feel free to send us your domain and account name via DM. We would be happy to look into this for you.

@WixHelp That's the point. I closed my account, so I can't sign in. I feel I shouldn't have to. Why do I have to go through all these hoops?

@WixHelp I closed my account with Wix weeks ago, but you keep charging my credit card for the amounts of E42,53 and today also for E208,32. Presumably for an old domain I never used. Anyway, I closed it weeks ago.

@Niijiii1 Hi there. Thanks for flagging this. If you’ve contacted our support team and have a ticket number, please share it with us via DM. We would like to review your support request.

@Wix Don’t be fooled by @wix people. poor business process and bizarre customer service. cancelled my services bcos I chose not to renew and put me debt with my client. They have not compensated and even refunded the money owed. Cut and space responses not addressed the issue. 4mnths

warning: watching this may cause sudden business ideas

@craigaadixon Hi Craig. We replied to your latest DM. Please take a look when you get a chance. Thanks

@Avishai_ab @WixHelp I am having an extremely hard time getting help with a problem and your AI customer service will not escalate to a human after multiple requests.

@BrightsDark Hi there. We replied to your DM. Please take a look when you get the chance. Thanks!

Love when a company promises a refund timeframe and then completely ghosts you on the last day. 🙃 @Wix @WixHelp told me I'd have my money by today. Still nothing. Guess my credit card company will be handling this as a fraudulent charge tomorrow. 🧾👇

@mereccoturner Hi Merecco. Our team replied to your DM on Instagram. Please check it whenever you have the time. Thanks

@WixHelp I truly wish someone would respond back to me for assistance with my account. After several emails I’m still having a serious issue. I’ve already Cc’d Mr. Abrahami in my last email. To not be able to speak to someone and resolve my issue is quite appalling.

@yusufucuz Hi Yusuf, thanks for flagging this. Feel free to share your domain name with us via DM so we can take a closer look.

HTML embeds are completely broken on ALL blog posts on my live site berlinwalk.com affecting every visitor on every device. Ticket escalated yesterday, still no fix. This is killing my business. When will this be resolved? #Wix #WixBlog @Wix

@VIB_Barbershop Would you please send us a DM so we may follow up on this?

@WixHelp I have tried that already and they keep passing me on to the next department and aren’t helping me get my refund. This is already week 2 and I still haven’t gotten help from anyone to get my refund. It’s almost $500 that came out of my account. That’s not small change!!

@wix You have taken $468.00 out of my business account and I need my refund. Apparently I paid for a premium that I never authorized or use and I have tried to get in contact with you to get my money back as soon as possible please.

@CookeZeiss Hey there! Our team’s on this and working to resolve the issue as fast as possible. In the meantime, please follow this link and click "follow this issue" for a workaround and to be notifed once it has been resolved >> support.wix.com/en/article/own…

@WixHelp Hello Wix Support, Wix iOS app has been pushing notifications since 6 days ago. I talked to Wix human support but they didn’t give me any resolutions. I’m pretty sure that I didn’t change any settings in my website or iOS app. Can you stopped doing this? It’s SPAM!

@Kel370801855870 Hi Kel, we'd be happy to look into this further. Would you please send us a DM so we can follow up on this?

@WixHelp every time i try to log in, it keeps running me in circles and won’t let me log in. i’ve reset my password, logged in on different browsers, but all i get is this loading screen

@AllisonCelia124 Hi Allison, please send us a DM so we can look into this email further.

@WixHelp I got an email that my site is being shutdown. How can I speak to someone to see if it’s real or spam? Thanks