Xsimx

@Ngujjk83981 @ShopifySupport I can’t rececive payouts, but customers can make payments on website until June 20th but after wont be able. Not receiving payouts is really killing the business

@Xsimx7lym @ShopifySupport hey bro, I can see your store can accept payment again, have Shopify Payment lifted the ban?

@ShopifySupport Looking for urgent support. Our Shopify Payments account has been disabled despite a 0% chargeback rate. We have submitted an appeal and all requested documentation. We urgently need our payouts, wiling to provide any details required.

@ShopifySupport @ShopifySupport hi, ive reached out multiple times and still havent gotten a response on anything. we have customers that are wanting to place orders and this is affecting our business. we urgently require a response from the right team

Thank you for your response. I can confirm that your ticket is with the correct team, and the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID 8a927859-4bc5-43a2-916e-efceed9f20c1, as noted in your message. For any other inquiries, you can reach our Support team via our 24/7 Help Center here: bit.ly/3UmLdkP

@ShopifySupport @ShopifySupport

Thanks for reaching out - we’ll look into this for you. Please share your store link in the thread along with a support ticket number if you have one open. We take action based on a range of signals to protect the trust of merchants and their buyers. For more on how we make these decisions and steps you can take: bit.ly/4dvxb9s