Xverse Support

Hey @xverse fam! Our support team is here to help🫡 Remember: ✅ Always keep your app updated ❌ We will NEVER ask you for your secret phrase or DM or call you Your security is our priority. Any questions, comment below 👇 or visit our help desk support.xverse.app

Hi @ytunwerok, the auto-lock timer is intentionally capped for security. It helps protect your wallet and funds from unauthorized access, especially if your device is left unattended or shared. We’ve also seen many cases where users forget their wallet password/PIN after long periods without entering it, so requiring periodic unlocks helps reduce that risk. At Xverse, we prioritize the security of users’ assets, even when it means making trade-offs with convenience. We appreciate the feedback and will share it with the team for consideration. If you need assistance while using Xverse, feel free to reach out via Support Center. Cheers!

@ytunwerok @Xverse_Support

We see the coming wave clearly 🌊 If you're leaving a custodian, come bank on Bitcoin by banking on yourself. Self-custody with utility, only on Xverse.

@bitacoradex @xverse Hi @bitacoradex, if the AI agent isn’t able to help with your request, you can always submit a ticket and and it will be reviewed by our Support team.

@xverse @Xverse_Support

@theblakbeard @xverse Hey @theblakbeard, our team responded to your ticket on Tuesday asking for more information regarding your issue. Please check your junk box if you didn't see it in the mailbox. Share with us the requested details and we'll assist further. Thanks!

@Xverse_Support @xverse Thanks for the response ticket # 18513

Hold BTC. It sits there. Bridge to strkBTC. Still yours. Stake it. Now it's earning. [Shield] it. Now it's private. Borrow against it. Now it's liquid. Five layers. One vault. Zero friction.

@theblakbeard @xverse Hi @theblakbeard, what's your ticket #? We'll take a look!

@xverse @Xverse_Support How long will you take to respond for tickets ? I'm waiting more than 48 hours now

@BearlyRational Each address has a limited sponsorship quota. A more active user likely used more of that quota already in previous transactions. Less active users may still have more sponsorship remaining, which is why their fee appears lower for the same action. Hope this explains.

@YukanL @Lyskey @omarespejel @xverse @Xverse_Support @starkience Ok so, @Lyskey has a 4 STRK fee while I’m seeing a 10+ STRK fee to shield the same amount is because he gets sponsored and I don’t (because of my usage history)? So, I’m paying full freight essentially bc I have more usage? 😅

$100K is already shielded on Starknet. 19 different tokens in the same privacy pool. And Starknet DeFi integrations haven’t even started yet.

@xverse @SpotlightKid47 @KeystoneWallet @Ledger @susanlinning @Ledger_Support @SpotlightKid47 please reach out to us via Support Center or the link in our bio for further assistance on this issue, thanks!

@SpotlightKid47 @KeystoneWallet @Ledger @susanlinning @Ledger_Support @Xverse_Support

Another Bitcoin platform is sunsetting. The inscriptions on that chain are not. Ordinals might be the most undervalued collectible asset class on earth. Inscribed directly on the most secure, permanent ledger ever created. No single server dependency. No marketplace required. No expiry date. They will outlive every platform that ever held them. It's simply too early to sunset when the art is permanent. Import your collection to Xverse in 60 seconds. We auto-detect your derivation paths, addresses, and balances. xverse.app/download

@Davidco18032097 Hey @Davidco18032097 Alkanes protocol is not currently supported by the Xverse wallet. That said, alkanes tokens won’t be visible or manageable directly within the app. Please DYOR for a wallet provider that supports this protocol. Cheers!

@Xverse_Support does xverse support alkanes and if yes how come i cant see them in my wallet? i made a purchase and the transaction went through but i can only see my alkanes collection on the platform i made the purchase from when i connect my wallet.

Hey @xverse fam! Our support team is here to help🫡 Remember: ✅ Always keep your app updated ❌ We will NEVER ask you for your secret phrase or DM or call you Your security is our priority. Any questions, comment below 👇 or visit our help desk support.xverse.app

@xverse @Renatera290231 Hi @Renatera290231 please reach out via Support Center with more details of your issue. We'll look into it!

@Renatera290231 @Xverse_Support Please follow up! 🙏

Come watch Bitcoin. While you still can. strkBTC launches May 12. Private BTC on a quantum-resistant chain. Once shields go up, there's nothing left to see. Starknet is premiering a full launch film at 8am ET. We're co-hosting. Be there. luma.com/strkBTClive

@TimmmBlockchain @xverse @LouieTalacay Hi @TimmmBlockchain we DO NOT provide support via DM. If you need help, please reach out via Support Center or link in our Bio. Stay safe!

@xverse @LouieTalacay @Xverse_Support How do I know who is the real xverse support now there’s 3 people dm me?

You didn't lose your money. It was taken slowly enough that you didn't notice. Inflation. Fees. Custodial spread. Year after year, your savings bought less while your bank reported record earnings. The game was rigged. Now there's finally a way out.

@Shep_Finance @proofofcar @Shep_Finance Please reach out via Support Center with your wallet address. We'll look into it!

@proofofcar @Xverse_Support Thanks for trying to help. At this point it's on X-Verse fixing their indexing issue. I won't be minting any other ordinals until I have confidence in things working. I work too hard for my assets to deal with bshit.

@Xverse_Support @proofofcar Good morning. Last night I minted 2 OnlyGiri's. Here is my transaction history confirming the inscriptions were completed. They are not showing in my NFT collection. Can I get some assistance please?

@TimmmBlockchain @xverse @LouieTalacay Hey @TimmmBlockchain we DO NOT provide support via DM. If you need help, please reach out via Support Center or link in our Bio. Stay safe!

@xverse @LouieTalacay @Xverse_Support How do I know who is the real xverse support now there’s 3 people dm me?

Starknet mainnet will be temporarily unavailable today starting at 8:10 AM UTC as the network prepares for the v0.14.2 upgrade. This is one of the most important protocol upgrades Starknet has shipped in a long time. v0.14.2 introduces in-protocol proof verification, a major protocol-level change that allows Starknet to verify proofs natively rather than relying on expensive and inefficient application-layer workarounds. By making that possible, v0.14.2 unlocks native privacy on Starknet, enabling STRK20 and strkBTC, lays the groundwork for zkThreads, which are key to Starknet’s path toward infinite scaling, and adds another key building block for deeper decentralization. Expected downtime: ~10 minutes.

@BearDegen_eth @janbtc Hey @BearDegen_eth did you select Unisat as the provider upon restoration? Feel free to submit a ticket via the link in our Bio or the Support Center for further assistance. Cheers!

@janbtc @Xverse_Support anyway to combine with same address sir? i mean the wallet of me on Unisat to Xverse

I know a lot of you have been waiting for this for a long time We never forgot, it’s shipped now 🫡

⚠️ Phishing Alert: Fake “2FA Setup” Email We’re aware of phishing emails claiming you must set up 2FA for Xverse via an external app. This is NOT from Xverse. ❌ We do not operate any separate 2FA app ❌ We will never ask you to install external apps for wallet access ✅ Only download Xverse from: xverse.app/download 🔍 Always check the sender’s email domain and verify before clicking any links Stay safe!

@zaff_nft @xverse Hey @zaff_nft currently Xverse only supports importing wallet using seed phrase. You can check out our guide here: #h_01JN2X4R0GJG95TC63XRNX7A07" target="_blank" rel="nofollow noopener">support.xverse.app/hc/en-us/artic…

Question for @xverse pls How can i import my wallet to Xverse wallet with only a private key ?

@ryan7vv @R5OFCPR Kindly reach out via Support Center or the link in our bio with your wallet address. We'll look into it and assist further. Thanks!

@R5OFCPR @Xverse_Support I just pulled the extension last night - I'm seeing other runes but no $DOG

@Xverse_Support I see my $dog activity but no token balance, why

@Jstanotherdegen Hey @Jstanotherdegen Thanks for the suggestion. We hear you! We’ll pass this feedback along to our Product team for review as we continue working on improvements. Appreciate you taking the time to share it!

@Xverse_Support Unrelated, but...could y’all please add a search bar in activity? Trying to manually scroll back thru thousands of transactions while looking for a single month is quite tedious. 2026 improvements! Thank you 🙏

⚠️ Scam Alert: “Withdraw Funds” on Testnet/Signet We’re seeing users targeted by scams claiming they can withdraw or convert Testnet Bitcoin into real BTC. 🚨 This is NOT possible. Here’s what you need to know 👇

@HutchinWhale @xverse Hi @HutchinWhale, please make sure your wallet is up-to-date and try again. If the issue persists, please reach out via Support Center or link in our bio for further assistance. Thanks.

@xverse @Xverse_Support please help

What is going on @xverse I cannot load my balances/ send anything. please DM

3. Common scam tactics (including fake support) Scammers may: •Claim your Testnet BTC is “real but locked” •Ask for an “activation” or “verification” fee •Offer to sell you Bitcoin at a cheaper price •Impersonate Xverse Support on messaging apps like Telegram, WhatsApp,... ⚠️ They may send Testnet/Signet BTC and ask you to send fiat in return. Important: ❌ We do NOT provide support via DM ❌ We NEVER ask you to send funds to unlock BTC Stay safe!

2. Check network using the address format Mainnet addresses start with: •bc1 •1 •3 Testnet/Signet addresses start with: •tb1 •m •n •2