Zendesk Operations

As announced, this account will be deactivated on July 1, 2023. Visit status.zendesk.com for the latest info about Zendesk product status, active incidents, and more. If you haven’t already, subscribe to the status page to receive updates via email and SMS in the future.

@mistress_linda3 @MSportOfficial @Zendesk Hi there! Please DM us more info on this so we can help address this.

@MSportOfficial @Zendesk Thanks for letting us know. I see your ticket and we will get some eyes on it as soon as possible. (:

@Meshack44428653 @MSportOfficial @Zendesk Hello! Thanks for letting us know about your issues. Please DM us details.

@shebebey Thank you for alerting us to this issue. Our goal is to bring you the fastest and most seamless resolution possible, which is why we’d like to take this conversation over to messaging so our Support team can directly assist. Please message us here: zdsk.co/zdhelp

@ZubecJohn @MSportOfficial @Zendesk Hi, Thank you for reaching out to Zendesk! To further assist you, kindly submit a ticket to our Support team - support.zendesk.com/hc/en-us/artic… Thank you!

@MSportOfficial @ZendeskOps @Zendesk I’m unable to open your site on my phone

@Gabby_akkins @MSportOfficial @Zendesk Hi, Thank you for reaching out to Zendesk! To further assist you, kindly submit a ticket to our Support team - support.zendesk.com/hc/en-us/artic… Thank you!

@MSportOfficial @ZendeskOps @Zendesk Your customers service chat is also not coming up

@MSportOfficial Hi, Thank you for reaching out to Zendesk! To further assist you, kindly submit a ticket to our Support team - support.zendesk.com/hc/en-us/artic… Thank you!

@ZendeskOps Hello @ZendeskOps we are on pot 23, our subdomain is msportsupport . kindly notice that our live chats can not come in all of a sudden

As announced, this account will be deactivated on July 1, 2023. Visit status.zendesk.com for the latest info about Zendesk product status, active incidents, and more. If you haven’t already, subscribe to the status page to receive updates via email and SMS in the future.

@MSportOfficial @Zendesk Hi, Thank you for reaching out to Zendesk! To further assist you, kindly submit a ticket to our Support team - support.zendesk.com/hc/en-us/artic… Thank you!

@cloudiousspeaks Let's get this matter resolved as quickly as possible for you. Please contact us through one of these avenues so we can help: zdsk.co/ContactUs

@ZendeskOps I got an invalid certificate error for a few minutes, the status page now loads. Still having trouble accessing my site.

@cloudiousspeaks status.zendesk.com I verified the status page is operational and that we aren't experiencing any issues at this present moment.

@ZendeskOps All of Zendesk appears to be down including status.zendesk.com.

We truly appreciate your patience while we worked on this issue regarding Chat and Messaging. RCA analysis will be posted here once available: zdsk.co/3CD9Ctb [2/2]

We are happy to confirm that multiple issues related to Chat and Messaging across all Pods have been resolved. Both related products have had data backfilled that didn’t update during the incident. [1/2]

The team continues with work related to backfilling information and Messaging data update has been completed. Data related to Chat is still ongoing. There’s no ETA at this point but we’ll keep you informed as we have more details.

We are observing increased stability as well as customers’ confirmation the situation has improved on their end with Chat and Messaging in All Pods. We continue working on backfilling information not updated during the incident. Monitoring continues until full resolution.

We continue to work on stabilising the issues with Chat and Messaging and backfilling messages, affecting all Pods. Partial recovery was observed earlier, however, we still saw errors across some services, which have begun to subside again. Another update in 1h or earlier.

We have detected degradation that has resumed for some customers using Chat and Messaging across all Pods. We are putting every effort into resolving this as soon as possible with our service provider. Thanks for your continuing patience.

We are observing significant recovery across all Pods for the impacted services in Chat and Messaging. We are turning our attention to backfilling chats/messages that were interrupted during the incident. A final update will be provided when we reach full recovery.

We continue to work with our vendor to resolve the Chat and Messaging issues. Partial recovery has been observed following a database failover, however issues remain on our provider’s end that is impacting customers. We will provide another update as soon as info is available.

We are working with our database vendor to identify and resolve the issues impacting Chat and Messaging customers across all Pods. Thanks for your patience while we work through today's issues.