Zopa Bank

@young1economist drop us a DM and we’ll promptly look into it with you. 2/2

@young1economist Hi there. We're really sorry for the confusion this has caused. We are aware of a tax reporting issue which has now been resolved with HMRC – they will be in touch to confirm everything is in order. If you still have concerns or feel something isn’t quite right, please do 1/2

@Zopa Hi folks. I'm rather surprised to get an email from you confirming that my "ISA certificate of interest" is correct and fine to use for my tax return. And you've corrected the amount reported to HMRC. Which for an ISA of course is zero taxable interest. What's going on?

@Maiefya Hi there. No problem at all — please drop us a DM, or reach out via live chat at zopa.com/contact and we’ll be happy to help 😊

@irnbrusteve Hi there. At the moment you can only have one Biscuit account with us. However, drop us a DM and we’ll happily take a look at the Direct Debit issue to see if we can help here 😊

@Zopa Can I have more than one account with you guys? I'm having issues regarding direct debits being taken Is there a way for me to ensure that my direct debits are taken if one company decides to take more money?

@Lauraaa_65 Hi Laura. Some of our specialist teams were out of the office yesterday, but our Customer Service team were still on hand and able to escalate anything urgent. Please drop us a DM and we'll look into your account as a priority today 😊

@Zopa I was told I couldn’t be transferred to the correct department because they’re all out on their end of year party. A bit frustrating for customers like myself who need to actually speak to someone today urgently..! I don’t begrudge a party but surely you have staff working?

@91Merty Hi there, sorry about that — there was a minor blip in the app for around 20–30 minutes this morning. Rest assured we’re always improving the app and don’t take incidents like this lightly. If you’re still having any issues, drop us a DM and we’ll take a look for you.

@LouiseLight1 Hi there. We’re not aware of any issues with the app, so everything should be working smoothly. Please drop us a DM and we’ll take a closer look at your account to help get this sorted for you.

@Zopa when is the “technical issue” going to be resolved? Yet again, I can’t see my current account or savings! This is becoming far to regular and inconvenient

@clare_jeffs Sorry to hear you're having issues - please drop us a DM or jump on live chat at Zopa.com/contact and one of the team will be able to help resolve this for you 😊

@jsw1602 Hey there, please drop us a DM or jump on live chat at Zopa.com/contact and one of the team will be happy to help 😊

@anaabambi Hi there. We’re really sorry to hear this — that’s not the experience we want for our customers. Please drop us a DM so we can check what’s happened and get this sorted for you.

made the mistake of moving banks to @Zopa and now they've lost £100 of my money and don't know where it is and just keep putting me on hold and not helping. don't make the mistake of moving to their bank.

@LouiseLight1 Hi there. We’re not aware of any issues with the app. Please check to see if there's an app update available – if the issue persists drop us a message on live chat at Zopa.com/contact so we can look into your account 🙂

@Zopa is there an issue with the app? Mine just stays on a blank screen. When I go to the online banking, it doesn’t show my current account

@Tjp040593 When you open a Biscuit account with us, we'll run a quick soft credit check in the background. Whether it shows on your credit file depends on which provider you use to check your score — some don’t display soft checks. But not to worry, it won’t affect your credit rating 🙂

@richarddjasper Hi there. You can see your loan balance in the Zopa app by tapping your loan on the home screen. If you're looking for a settlement amount, head to ‘Manage your loan’ and select ‘Get a settlement quote’. Any issues, just drop us a DM 💬

@Zopa how do I find the balance of my loan. Jesus Christ it's difficult

@io_dal Hi there. With Biscuit, you’ll earn 2% cashback on up to £1,500 of Direct Debits per year — so if your mortgage is paid by Direct Debit, you’ll be eligible for cashback on it up to that threshold 🙂

@Zopa Hello, do you consider a mortgage payment a household bill for the 2% cash back in your biscuit account?

@LouiseLight1 Hey there. Has the payment landed now? We’re not aware of any current issues, but we’ll pass this on to the team for a quick check to make sure everything’s running as it should be. If the payment hasn't landed, drop us a DM and we'll look into your account.

@Zopa is there another issue? I’ve transferred funds from my current account into savings. The funds have left my current account but not showing in my savings account

@No1Bung1e Hi there. Like most UK banks, our cards are sent by Royal Mail First Class and aren’t tracked, as they can’t be used until they're activated – so there’s no risk if they’re delayed. They usually arrive within 2–3 working days 😊

@Zopa Thank you. Is the service tracked at all?

@Zopa hi, do you use Royal Mail to post out credit cards? Thanks.

@Tjp040593 Hi there. We're not yet part of the Current Account Switch Service, but we are working hard to add it in the future, along with other exciting features 🙂

@RaRzzySpurs Please can you DM us and we'll look into this for you.

@Zopa Hello, I have nothing to do with the service “Zopa” but recently on my debit card account with another company I have been getting £1 and £5 charges.

@cariad1849 I understand this is worrying. Please reach out to our team via live chat at zopa.com/contact so we can check this securely for you.

@Zopa Yes the app is working now but the money I sent over still isn’t showing. I’m very worried as it was a substantial sum.

@Zopa my first experience with Zopa. Not impressed at all.