Hannah Zucker

When your @CenterParcsUK “executive” lodge comes with an unexpected guest, backed up toilet, and broken sofa 🤔

@Secretshrimp @CindyCB @sainsburys Hey book on the website and it works. App must be broken and the poor social media team are in the dark. I had the same problem but (I usually for me) worked it out myself. Good luck!

@CindyCB @sainsburys Me as well - I hope we don’t lose them due to this cock up

Morning @sainsburys Have booked my Christmas delivery slot for Sunday 22nd Dec, but my email is telling me it’s for 22nd October. In app shows I’m booked for Dec, but calls it Oct. Can you help at all? Thanks

@NCLWFinance @sainsburys They are open. Book via website and it works. Good luck!

@sainsburys @Zucker_CSR Then why do they say they’re available on the app? I’ve just had the same experience!

Hey @sainsburys just tried to book my Christmas delivery slot. Booked for 23rd Dec, confirmation email says 23 Oct. Went back into app to book again thinking I did it wrong … app says I have a slot on 23 Dec. Is something broken and do I have my slot? Thanks! @SainsburysNews

@celinechapman26 @sainsburys Book via website and it works Celine. The app must be broken

@sainsburys @Zucker_CSR My email sent on 9/10 said Xmas slot open 16/10.

@sarahlousykes @sainsburys @SainsburysNews Yes I auto blame myself as I’m not the best with tech but at least we got our slots ✌️

@Zucker_CSR @sainsburys @SainsburysNews I e now booked the correct slot via the website. Seems it’s the app that’s confused. Thank goodness! I thought it was me!

@Kezziepops @sainsburys @SainsburysNews Book via website and it works. Their app must be broken and I guess someone forgot to tell the poor social media people it was opening today. Good luck!

@Zucker_CSR @sainsburys @SainsburysNews I have exactly the same issue!

If you tried to book your @sainsburys Christmas slot today and got an October date on your confirmation, go to the website (not the app) and rebook a new a lot. The social team replied to me with wrong info claiming slots aren’t open yet but I worked it out myself from here🎄🫠

Hey Mary, great name for this convo. They are open now on your website but broken on your app. They open earlier for some customers I guess

@sainsburys Hey Anisha, the link isn’t very helpful. It sent me around in circles as my delivery, which came five hours ago, is not marked as delivered. The link to speak to a person takes me to a 404 message.

@Zucker_CSR Hi Hannah. Sorry about the bananas. Please can you DM us via the link attached confirming your address, email and postcode so I can look into this for you? Thanks, Anisha twitter.com/messages/compo…

Hey @sainsburys - what’s going on that this is an acceptable delivery? When you’re home alone managing a tiny child and taking a massive weekly shop you don’t have time to inspect everything. It’s so hard to return anything too

@DPDgroup_news my parcel has been over a week delayed. I sent it to my six yr old nephew full of Christmas gifts. No way to contact to get an update on expected delivery date. If anyone actually works in your customer service can they please contact me?

@Freerice Thank you! We had a group play today and they shared at the end that it was fun and felt like it made a difference 🙌

@Zucker_CSR Hey Hannah! We are really sorry about the issues you have been facing lately - it was a problem on our side! Freerice should already be working now🌟☺️ please let us know if there is still an issue!

@Freerice hello! The site has been down for us for about 24 hours. We have many Free Rice parties planned where we hope hundreds of people will play the game. Do you have any info on an outage or what might be wrong? We already tried multiple browsers, times, mobile, etc :)

@MadeToHelp I’ve asked a few different ways and heard nothing back. I placed an order at the weekend for a fair amount of money. Will I get any of it or a refund? I already PM’d both the question and my order number to you. This must be a really bad time for all Made staff :(

@Outfoxthemarket I bought a house in July and am paying the energy bills after setting up an account with my preferred supplier. I’ve just received a demand for payment from your company… which doesn’t supply our energy and never has. Can someone sort this out? Thanks!

@MadeToHelp No wait! I can do it now :)

@Zucker_CSR Apologies Hannah, Please try now.

@madedotcom may I ask the distance between the top of the Deaville 6-8 seater on both the length and breadth at the top? This is so I can work out if chairs will fit. Thanks! made.com/deauville-6-8-…

@MadeToHelp Thanks! It’s still saying no though 😔

@madedotcom Thanks! It’s saying I can’t DM you 🤔

@Zucker_CSR Hello Hannah, Thank you for your query. Please DM us and we can pass these details on to you.