Zoe Jones

@CBHelpTeam Thank you. I have literally just received the email confirming the refund and it has also just appeared on my credit card. It absolutely was not refunded on April 2nd though - up until an hour ago it was still showing as ‘despatched’ in my account - I have a screenshots!

@ZuleikaJ Hi! We've sent you a DM - your order was already refunded on April 2nd, and we sent you a couple notification emails about this. Please check your junk mails as well. x

@HouseOfCB please will someone contact me regarding my refund. I’ve contacted customer services 3 times now and each time been assured that it will be processed within 1-2 days; I haven’t received anything and we’re now day 12 of the 14 allowed by distance selling regulations.

@CBHelpTeam I’m unable to DM my order number - chat won’t work. It’s 10016117.

@ZuleikaJ Hi, we reply within 24-48 hours from your most recent message, new messages reset the clock. Allow us the time before you message again ❤ Please DM us your order number x

@CBHelpTeam You’ve replied within 24-48 hours on each of the 3 times I’ve emailed. What you haven’t done is refund me as you’ve said you would. You are legally obliged to refund me within 14 days of receiving the return which was 2/4/2026.

Advised to call store in the morning - I’m sorry, but that’s not my responsibility - they should be contacting me. Called again this morning to request refund - another 15 minutes on hold and no apology or explanation received; refund will take up to 5 days. 2/2

@sainsburys so disappointed with your online groceries customer service. Order didn’t appear last night, despite being charged. No phone call, no email, no follow up at all. Customer service couldn’t help - their contact at the store had gone home. 1/2

Won’t be ordering from @JackWills again - £4.99 for standard delivery of one item and then another extortionate £4.99 to return it because it’s the wrong size. No surprise to discover they’re owned by @SportsDirectUK 🤦🏻‍♀️

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan I’m really not - I actually agree with children not having phones during the school day (my 2 non T1 children don’t) - however there have to be exceptions - in this case, my T1 child who relies upon modern technology to manage her chronic, life-threatening condition!

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan But smart phones already ARE used to manage diabetes, whether you/Paula like it or not. Do we replace all of these phones? And who’s paying?

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan She really, really is - if you scan through she says that phones are not necessary for diabetes management and that there should be no exceptions. She cited her friend who manages perfectly well with a few finger pricks a day.

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan That’s great, and I think we’re actually arguing over the same thing. I don’t believe children need access to a phone in school. But if said phone is managing a medical condition (either with or without a SIM), then there has to be an exception.

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan Honestly, I give up, Paula IS disputing this though!!

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan Our children have a good chance of avoiding the complications which older generations face due to poor blood sugar control. They get minute by minute readings, so can respond to low blood sugar readings before they become critical. 2/

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan Again, T1 vs T2, and we’re talking about management for children in schools. The advances in technology that have come about in recent years (and utilise mobile phones), can automatically respond to blood sugar levels and keep them within an acceptable range 1/

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan And please, please be aware that T1 diabetes and T2 diabetes are managed very differently.

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan They lost their eyesight and limbs, had to restrict their diet and activities and had a life expectancy 10 years lower than the national average…

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan And that’s fine - you’re merely highlighting the point that it isn’t as black and white as banning all phones.

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan But that’s still a medical exemption! 🤦🏻‍♀️

@Paulalondonnews @SimonLester24 @parthaskar @wurly1956 @GillianKeegan I’m unclear - are you now saying there can be exceptions, Paula?

@SimonLester24 @Paulalondonnews @parthaskar @wurly1956 @GillianKeegan But that’s not the point - you’re talking about making an exception if the phone has no SIM - Paula states no exceptions and also claims that she understands T1 management better than the NHS lead, hence why so many of the T1 community are so infuriated.