CBHelpTeam

@Crln2584 Hi! Please DM us your order number ❤

@HouseofCBFR @HouseOfCB je n'ai jamais reçu ma commande et ai besoin d'aide. Hi I never received my order and it's been weeks. I need help.

@jnchaumette @HouseOfCB Hi, We aim to reply within 24 to 48 hours from your most recent message, as noted on our website. New messages reset the clock. Note that, once placed, orders might not be cancelled or modified as we advise at checkout, since they are sent out ASAP. DM us your order number x

@HouseOfCB trying to adjust an order but no replies from your message channel and email. What gives?

@ZuleikaJ It might take up to 10 working days for a refund to be reflected into your account, depending on your bank's timescales, as advised in your refund confirmation email. If there's anything else we can help with, let us know. :)

@CBHelpTeam Thank you. I have literally just received the email confirming the refund and it has also just appeared on my credit card. It absolutely was not refunded on April 2nd though - up until an hour ago it was still showing as ‘despatched’ in my account - I have a screenshots!

@HouseOfCB please will someone contact me regarding my refund. I’ve contacted customer services 3 times now and each time been assured that it will be processed within 1-2 days; I haven’t received anything and we’re now day 12 of the 14 allowed by distance selling regulations.

@ZuleikaJ Hi! We've sent you a DM - your order was already refunded on April 2nd, and we sent you a couple notification emails about this. Please check your junk mails as well. x

@CBHelpTeam I’m unable to DM my order number - chat won’t work. It’s 10016117.

@abena_gabbie Hi! As long as you follow our return policies, you can return your item in person at one of our stores (excluding concessions). x

@HouseOfCB can you return to your stores for free if bought online?

@MCWWIII Hi! Select the one that says Mistress Rocks, that's our sister brand ❤ The address indicated in your return form is correct, make sure it's Unit 1. x

@HouseOfCB No house of cb on the system for Royal Mail online or at the post office with the returns info you provide

Date night ready in our Calista dress☀️

@moimaison333 Hi! You can place your order on our website: app.houseofcb.com - we ship to most countries ❤

@oliviazao Hi! Each item has its own restock date, once we have a date it'll be updated on the site as usual. If you're already on our waiting list, we'll notify you when we restock :) app.houseofcb.com

When are House of CB restocking these tops pls

@RainveyHe Hi! Sorry to hear that, we can see that you've made your exchange in person at one of our stores. Our team is checking with the store about this and we'll update you via email as soon as we have news. x

@CBHelpTeam @HouseOfCB It’s been 5 days I’m still waiting for dispatch email for my exchange (processed in store on Jan 17). I was told it would be a next-day delivery which should arrive by Jan 20. The exchange order number is #9808219. Original online order is #9736696.

@jescry111 Hi! We're sorry to hear that, is there anything we can help with? Please DM us ❤

@HouseOfCB ur customer service sucks

@elliewhitford_ Hi! The restock date isn't set yet; once we have a date it'll be updated on the site, as usual. If you're already on our waiting list, we'll notify you when we restock ❤

@HouseOfCB Is Aneira ever going to restock?

@98some1 Hi! We don’t offer sign-up or first-order promo codes. We'll post about it when we have any deals, as usual❤

@Sproglet1 @HouseOfCB Hi! The second item was purchased with 6-7 working days delivery, as we first have to transfer it to the nearest warehouse. This is why it's being sent separately. You then receive a notification email with the tracking info when the order is sent out your way. :)

Hello why was one dress in my order not sent please??? Order no 9776455 @HouseOfCB

@Soa1428325A Hi! We reply 24-48 hours from your most recent message, as noted on our website. When multiple messages come in, it resets the wait time. Messaging across different channels can also create delays or mix ups. So sorry! DM us your order number and we'll check. x

@HouseOfCB I have not received any instructions for the exchange via email, despite the fact that I have contacted you several times by email, Messenger, and Instagram.I am very disappointed with the level of communication.

@Milly103113 Please DM us your order number so we can look into this. x

@Milly103113 Hi! We aim to reply within 24 to 48 hours from your most recent message, as noted on our website. When multiple messages come in, the system resets the wait time and your case moves behind newer ones. Messaging across different channels can also create delays or mix ups. Sorry!

@HouseOfCB Hello. I have sent SEVERAL messages on all platforms and sent a email, and still have no heard back from ANYONE. this is unacceptable. I ordered an item last week and still have not gotten a tracking number or any help from your company. Ridiculous!!!

@alovelylincoln Hi! This was placed with 5-6 working days delivery method (excludes weekends/holidays)since sale deal orders require a longer processing time, we may also require up to an additional 3 working days for processing, as advised on our website. However,this has been shipped already❤

@Rubusidaeus_p Hi, we've sent you a DM. ❤

@HouseOfCB Sorry to bother you. I’d like to cancel order #9659566 because I chose the wrong item 😭

@pretty2ce Hi! We don't have any at the moment - items part of the Black Friday regular sale deal are already marked down so no need for a code ❤ app.houseofcb.com

@HouseOfCB I wanna buy this but do you guys have any discount codes, it’s not on the black fri sale

A very good and underrated blazer ♥️