Timothy American Air Manager

@everardoh76 we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@AmericanAir next time could you cancel fights earlier.... The line to rebook for tomorrow stretches over 5 gates....

@everardoh76 we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@AmericanAir @Kristine_Froeba To reach your team it can take about 6 hours, I been waiting in line so far 3 hours 30 min already

We mourn the passing of Bette Nash, who spent nearly seven decades warmly caring for our customers in the air. She started in 1957 and held the Guinness World Record for longest-serving flight attendant. Bette inspired generations of flight attendants. Fly high, Bette.

@eze_eche we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@AmericanAir You guys!! I’m just tryna get home! Tf! 😩😩😩

@GeofSloanSr we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@FlyingHighRyan @AUStinAirport Yup saw you guys while I waited in @AmericanAir line for 4 hrs after Cruz left presser because passenger service in total failure at ABIA today with numerous guests being bumped/denied boarding because lack of communication to those in line. Rebook Cost $500

Here at @AUStinAirport where Sen. Cruz is talking about the FAA Reauthorization Act

@everardoh76 we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@BlaisanChild we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@PetersonJessup we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

Our flight attendants returned with their dinner. But now the pilots have called out due to fatigue… @AmericanAir get it together.

@AmericanAir crew leaving to get food is really the reason why my flight is being delayed?!? #americanairlines

@austin_orange we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@AmericanAir pretty disappointed with your #CustomerRelations offering no compensation (credit or partial refund) of 2 #firstclass tickets when our bags were #delayed by 12 hours on the return leg of our trip….that speaks volumes of what kind of company #AmericanAirlines is.

@DomSoPosh_ we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@AmericanAir 6: Although we were now leaving on 5/29 they only gave us a room for 5/28 and told us we’d have to go BACK to the airport in the morning to get another room & $12 meal voucher

So let’s talk about how @AmericanAir single handily ruined our trip to Curaçao . . 1: When we arrived 2 of my friend’s suitcases didn’t make it to Curacao although we were all on the same flight, 1 arrived later that day but the other suitcase didn’t arrive until 24 hrs later

@RiTaijahhh we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@GeofSloanSr we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@AUStinAirport Make @AmericanAir have ample staff. Waited in AA line 4 hrs in of advance of flight & was denied boarding due to delays. bBad communication to passengers! No agent did any triage w/ guest issues to ensure they made departures. This FAILIRE cost me $500.

Brace for a bustling travel day tomorrow, as we expect over 36,000 passengers for Memorial Day! Please arrive at least 2.5 hours before your domestic flight departure & 3 hours for international flights. For additional travel tips and insights visit: tinyurl.com/2s4kpnbx

@everardoh76 we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@chachatotheleft we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

Delay #8 or 9. I should have been at my final destination about 30 minutes, instead this has been the delay that never ends, it goes on and on my friends, at @AmericanAir

@cooljerdoc we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@RobOwenTV @AmericanAir Same experience going to Philadelphia on way to Aruba and back! Right now @AmericanAir is just not good! No wonder they reported poor earnings today!

Hi @AmericanAir you canceled my flight for tomorrow a.m. I'd gladly take a red eye tonight but your app wants to charge me extra $ even though it's AA who canceled my flight. No way to contact anyone. Been waiting for a text response for five hours. When I call I get hung up on

@GLBDallaghan we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@chachatotheleft we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@AmericanAir It's actually 10:30 now but thanks. Since I'm a lowly peon I'll be waiting at the terminal tweeting about your terrible customer service @AmericanAir until I'm walking onto a plane.

Delay #7! Or is it #8? Thanks @AmericanAir at this point I'll be half asleep at the funeral I will (hopefully - it's still not for sure) be attending tomorrow. No compensation for waiting in the airport since 4 PM today.

@DomSoPosh_ we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

5: At this point we’re stranded & had to book with another airline because @AmericanAir kept giving us the run around about the flights going out on 5/29. So at this point we have spent $1400 plus with our original flight and the new rebooked flight

@chachatotheleft we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@AmericanAir I don't care. You've been incredibly unhelpful today. There were 5 first class seat upgrades available on the flight I was on standby on. You could have put me on there if you wanted @AmericanAir and I would have been a happy camper.

@bollmanjohn1 we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist

@AmericanAir I’ve had issues with your web site and app for weeks. I call and all you do is leave me on hold. Who can help? #notexecutiveplatservice

@wnxy1979 we're sorry to hear about your experience and the disruption caused. Please submit a claim/complaint for review by our customer relations team Via DM and share your reachable phone number, we will be glad to assist