Co-operators

@yourfknowner Hi there. Sorry to hear about your experience. Where are you calling from?

@_Cooperators yall getting me to me right?

@JDirt1980 @CP24 Hi Johnny. We're sorry to hear about your experience. Please DM us with your policy or claims # and contact details so we can get in touch. Thanks.

@_Cooperators @CP24 Thanks! I connected with an advisor who could not do anything because of all the things you listed on the script. My first call to a competitor found savings of $100/month on my home only. They must have different repair costs and weather issues. Crooks!

Ontario woman ‘baffled’ her mother’s retirement home costs rose by 28 per cent in four years cp24.com/local/toronto/…

@JDirt1980 @CP24 We’re sorry to hear that. Rates are influenced by many factors beyond individual claims, including rising repair costs and the industry wide increase in extreme weather related claims. We recommend connecting with your advisor to ensure you’re receiving all eligible discounts.

@CP24 My home insurance jumped 50% in one year with zero claim history. Thanks @_Cooperators

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@LilLillika Hello. We're sorry to hear about your experience. Please DM us with your policy or claims # and contact details so we can get in touch. Thanks.

@_Cooperators We requested a new claims adjuster because the one we have has been forgetful, non-communicative, and the whole process has been painful. Instead of getting a call from a supervisor, or new adjuster, we get a call from the current one.

@MisterOrimoloye Hello, we're really sorry to hear that. Demand for auto quotes and coverage in Alberta is at an all-time high and higher-than-average call volumes continue to impact our wait times. We appreciate your patience.

@_Cooperators I remember I this happened to me in the past. It just happened again. How do you call in at 9am just to beat traffic and call wait time is already at 2hrs? At the 2hr mark, the music stopped and the call dropped. Same play book. Not even gonna bother anymore. Unserious!

@_Cooperators You guys need to fix your phone lines. Call dropped after two hours on hold and the agent I got after said it has been an issue since last week. I used another provider to call and after 2hrs again, call dropped 🤦🏾‍♂️ Ridiculous.

@redbloomphoto Hello, we're sorry to hear that. Demand for auto quotes and coverage in Alberta is at an all-time high and higher-than-average call volumes continue to impact our wait times.

@_Cooperators this is a crazy amount of time to wait to get a quote! Maybe 1-2 hours but 4.5🤯🤯🤯. Still waiting

@Rohini136770358 @OSFICanada Hello, we're sorry to hear that. Demand for auto quotes and coverage in Alberta is at an all-time high and higher-than-average call volumes continue to impact our wait times. We appreciate your patience as we work through this period of heightened demand.

#Cooperators @_Cooperators ! Even if you call them at 9am, when their phone lines open, the wait times are over 2 hours with no online quote available! I m sure their quotes would be crazy as well. Situation of #Canada ! #Monopoly @OSFICanada higher quotes with #TD #Manulife too

@Travelmandave Hello, we're sorry to hear that you're disappointed with your experience. Please DM us with your policy # and contact info so that we can investigate. Alternatively, please refer to our Complaint Resolution Process: cooperators.ca/en/accounts-se…

@_Cooperators Hello Cooperators I would like to understand how My exact wishes which were communicated in a phone call less than 24 hours ago were completely ignored. Is this normal policy for your staff to Go against the Instructions of your clients. #@_cooperators

@eastcoast420 Hi Chris, we're sorry to hear that. If you're a current policy holder, please send us a DM with your policy # and more details about this situation.

@_Cooperators I have been calling all week on hold for a total of over 40hrs. As of right now I have been on hold for 5 hours and 36 mins. I have never been on hold this long with anyone. You guys truly need to do better.

@EMikaelson8 Hi Christo, we're sorry to hear you're not satisfied with our service. We see your other posts as well. Send us a DM with your phone # and policy # and we'll investigate or you can voice your concerns through our Complaint Resolution process: cooperators.ca/en/have-an-ins…

@_Cooperators Such a scam company. We buy insurance to cover damages when accidents happen. One at-fault claim and I’m not eligible for renewal. So what’s the point of insurance?

To avoid potential mail delays or disruption, sign-in or register for Online Services. Go Paperless to access your documents online including printing liability slips and updating your payment information. Sign in or register for Online Services. cooperators.ca/en/SSLPages/si…

@nagaraju38874 Hello, we're sorry to hear about your experience. Our claims center is experiencing higher than usual call volumes. We appreciate your patience. Please DM us with your policy # and contact details so that we can get in touch.

@_Cooperators @_Cooperators - existing customers have no respect with you....then you should let us go free.....

@_Cooperators - this is the stupid service that i have seen so far....the call goes on and on and on without connecting on days...yesterday it was for 6 hrs...today it got connected after 2 hrs and no one speaks and drops the call...it has happened twice....

@markpesci We’re sorry to hear about your experience. While our claims lines remain open, wait times may be longer than usual due to after-hours support and the holidays. We appreciate your patience. For assistance with OLS, please contact client_service_support@cooperators.ca

Hey @_Cooperators nobody is answering your emergency service line, the call-back feature hangs up on us, and we can’t make an online claim because your system isn’t sending us the email confirmation. Awful service as if our day isn’t bad enough.

@sjwkto Hi there, we've sent you a DM. Thanks.

@_Cooperators I took a home + auto policy with a group discount. However, I no longer work with the organization. But I just received a renewal notice with the discounted rates. Is there any issue if I just let it renew automatically?

@deepsoni_ Hello, we apologize for any inconvenience this experience may have caused. Demand for auto quotes and coverage in Alberta is at an all-time high and higher-than-average call volumes continue to impact our wait times. We appreciate your understanding during this period.

@_Cooperators What kind of a ridiculous IVR system you have? After waiting 2 hours second day in a row the call never connects to an agent. No option for call back, online auto quotes in Alberta. If you do not wish to get new clients then STOP ADVERTISING & misleading customers.

@yaarsikki Hello, we're sorry to hear that. Demand for auto quotes and coverage in Alberta is at an all-time high and higher-than-average call volumes continue to impact our wait times.

@_Cooperators Disappointed , waited for 2 long hours on Hold and then suddenly no response from other end . Its been 3rd time. Give me my valuable time back ,would you ?

@Ka21Barry Hello, we're sorry to hear that. Demand for auto quotes and coverage in Alberta is at an all-time high and higher-than-average call volumes continue to impact our wait times.

@_Cooperators insurance you should do better this is insane you need to hire more people wooww been waiting for 3hours wowwww

@Yaslindurazno Hello, we're sorry to hear that. Demand for auto quotes and coverage in Alberta is at an all-time high and higher-than-average call volumes for new quotes continue to impact our wait times. Our dedicated claims line has not been impacted.

@_Cooperators Is this company still active? I have been calling for days and nobody answer the phone. I can’t imagine how it would be to place a claim.😒

@visal_c Hello, we apologize for any inconvenience this experience may have caused. Demand for auto quotes and coverage in Alberta is at an all-time high and higher-than-average call volumes continue to impact our wait times. We appreciate your understanding during this period.

@_Cooperators Isn’t 4hours wait time, a good amount of time to reach someone to get a quote. Are you guys still short staffed ?

@jacebnicolas Hello, we apologize for any inconvenience this experience may have caused. Demand for auto quotes and coverage in Alberta is at an all-time high and higher-than-average call volumes continue to impact our wait times. We appreciate your patience and understanding.

@_Cooperators hello, I live in Alberta. I've been calling since 9am, it's been 3 hours already and I still haven't gotten through to anyone. This is ridiculous!