First Essex

@camcarrr Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@ChrisBotragyi Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex Buses all over the place and cancelled because of traffic (can’t be helped). Buses being wiped off the board and saying 15 mins to next bus, so jump on a no.1 as been travelling 3.5 hours (Canvey-Southend) only for the board to say 2 mins after paying when I have pass

@Michael68181638 Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@karlgookey Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex Hi, the live tracker isn't working. It's showing buses that aren't there. The bus shown in this screenshot doesn't exist. I watched it pass me on the app but nothing actually passed me.

@chewy11958 Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex Why was the 300 service LEAVING from Chelmsford for Basildon at 1 p.m. displaying Chelmsford as its destination??? Maybe a magical mystery tour of the city? Daily delays and cancellations are bad enough but now your buses don't even display the correct destination!

@markharnell Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex Why ask me to DM you then use AI to respond. I just analysed your private messages and the responses match AI created content.

@FirstEssex Hi do I claim for a refund, I just just had to £12 to get an old lady home in a taxi, because 2 buses and she had been standing there for over 1 hour it was the C10/11 I stood waiting with here for 30 till she allowed to pay for taxi. The poor old lady was freezing.

@83thann3 Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@thetruzzsocial @FirstBusnews @FirstBusesEast @FirstEssex @X @thetruzzsocial It may be to do with how the tickets are being paid for. It may be that the £12.00 ticket can be bought on the bus, but can only be paid for by card. If paying by cash, it may be that your son has to be given a different ticket and have to pay more (£14.00).

@FirstBusnews @FirstBusesEast My son has been getting a weekly child run tkt from Colchester to Cordelia Drive since Sept for £12 pw. The last 2 Thursdays he’s tried to buy the ticket without me with cash ( I used to go with him and pay with a card) and has been charged £14.50

@JackPar09095975 Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@WordleyAndrew Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex hi just a shout out to the driver in the 10am 31 service from Maldon this morning. You get a few oldie’s on the bus at that time. The driver was very patient and let them sit down before moving off. Driver No. 525734. Well done

@CareersSteven Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@samanthakeeper Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex Please pass on huge thanks to the driver of the 300 who called an ambulance and waited with my 13 year old daughter yesterday in billericay high street. I got there as soon as I could, but the ambulance was already there so I didn’t get to show my gratitude in person.

@chewy11958 Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@SilentSteamDeck @FirstEssex The timetables are a complete work of fiction! All we get when we complain about the daily delays and cancellations is the copy and paste "operational issue" excuse! Appalling customer service!

@FirstEssex loving the ‘new look’! Somehow you’ve made the app EVEN WORSE than it already was - that takes a certain level to details most companies just refuse to do

@TTurnerGB Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex I just paid to get on the 1915 C5 from Chelmsford bus station, I got no ticket or receipt… driver says it’s not possible? I’ve always always always got a ticket and receipt when paying by card… can you advise?

@Moukdade67 Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex the X10 is here at Stansted but the driver has disappeared it's absolutely freezing please provide some info. No x30 either. Is the X10 leaving soon for Basildon

@JoannaGardiner7 Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@LibraryHentut Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@britbusworldcup Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex No my point is the drivers just decided to serve Broomfield Road anyway. Third day in a row this particular run has done that. Defeats the point advertising these peak runs as express when drivers just go down Broomfield Road anyway when they’re designed for commuters!

Genuinely don’t get the point in having these Express C10 services @FirstEssex if your drivers can’t muster the courage to tell Joe Public that it goes express to the station rather than down Broomfield Road.

@dramallamacos Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex Okay. Please try to communicate these things online in the future as people can make alternative arrangements in that case. Thank you for your help

I am livid. Not only has the 22 pulled up late, it's also now leaving 15 minutes after it normally does. What sort of service is this?? @FirstEssex you need to look at your timetables. It's disgraceful.

@RACHELT57145611 Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex the 27 from Leigh Beck Canvey Island, just indicated to stop for me at Lappmark Road stop (esxdwjma) then kept driving! The bus was empty and working and I’m now going to be late for work !! Poor service

@l_noblay Hello ,sorry about the inconvenience for further assistance. Please Follow back and DM us your reachable information , thank you.....

@FirstEssex the rudest attendant (not the driver) on the X10 7am this morning from Runwell. Refused to give people return tickets, then laughed and made a comment it’s only a 40p saving. We buy returns every day so why is today different?