@fullmoonpet Hello, I just received my order of full moon treats and noticed that some of the pieces have what looks like marshmallow or raw shortening on them… never seen this before can you tell me what this is?
@fullmoonpet
Opened a new bag of chicken jerky treats & the product is covered in mold. I see that other posters are reporting similar issues.
This is dangerous & a recall should be issued for the safety of pets who may buy your product.
@fullmoonpet Seems this is an ongoing issue as far back as 2018. Probably longer but I stopped scrolling.
In every instance you say you are making a report to the Quality Assurance team. This clearly has not changed anything and people continue to get moldy treats.
@_softgrapes We are so very sorry to see this, and we can assure you this is not our typical quality. Can you please make sure you are following us so that we may direct message you? We would like to make a full report to our Quality Assurance team. ~ Melissa
@fullmoonpet I’ve been buying your dog treats for years. In the last few months I’ve found mold 3 times. This time around it’s in a pack of Duck Jerky Tenders. Expiration date 4/13/26. What is causing this?