Cheryl Odee Helm

#CCTC2024 needs to change to #CCTC_2024 (don't want to confuse Canadian Communications and Technology Consultants/Community with Calgary teachers conference; though we wish them well! Our last year's locknote Dave Dame "At some point we all will have a disability..." INCREDIBLE!

Topics suggested: - UC/CC providers and integration to MS Teams - TEM/AEM (Audit Expense Mgmt) and understanding the cost of unused/under used resources (endpoints, licenses, bandwidth, etc.) - NG911 and progress in Canada today - Security: Handling new threats - Suggestions__ ??

After a successful #CCTC2023, as we plan for #CCTC2024 in Toronto mid Sept, our team is working on the topics for our conference. What IT Voice/Data Comms topics interest you? Below @NadiaCiaravino and @JulianaHopeCiaravino (our IT volunteer student admin) once again is helping.

@EvanKirstel Between you and #DaveMichels I have to every so often check out your humour, sometimes we just need the break ....

I KNEW IT #conspiracy

@nojitter Good article by @Nicolas de Kouchovsky, especially the points concerning data governance, privacy, and ethics. All costs $$ to enable. IT Tech part is always the easiest. Doing the "right" thing, correlating the data and making sound business decisions is the challenge.

This year in CCaaS news - CX software built around the queuing, routing, and handling of interactions will evolve to place an open data platform at it's core. nojitter.com/ccaas/start-th…

@OliLondonTV This is disrespectful and not appropriate, and of course tolerated. And yet if this scene was reversed what violence would ensue? What retributions would follow?

@EvanKirstel Great post. I have always said follow the money, follow and know their agenda, both short term and long term... this is not rocket science. Well for some of these players, it is... they have no True North, Northerners use that expression of those that only are about greed.

Remind me never to be on a Forbes cover 😂

@sanjaykalra @NPR I am a Minnesotan, went to Uni there AND listened to Garrison Keillor while he was still only popular on NPR and in Minnesotan. Yep, he got it "right" in many ways. Listen to Stuart McLean (RIP) Vinyl Cafe and enjoy East Coast CDN hometown storytelling. It reveals heritage.

As one meets a lot of folks around the Indian festival season, a recurrent theme is self aggrandizement and chest beating. Like Garridon Keillor in the popular @NPR show #APrairieHomeCompanion talking about Lake Wobegon, “where all the women are strong, all the men are good looking, and all the children above average in IQ!” 😜 #HappyDiwali

@DrEliDavid Anyone on social media, or in protests, who hide their face or use a mask, such as in this scene, is not protesting. They are simply hooligans that choose to destroy. People who believe in their cause, will show their face, because they are not afraid of the consequences.

Pro-Palestinian protesters honor Veterans Day in New York:

@DaveMichels @DaveMichels that is why @FranBlackburn1 plays 3 Lies and 1 truth at our Consultants / VAC happy hour ... right Fran? :) Those of us in the industry long enough know the games... :)

Every Year Like Clockwork The Telecom Industry Lies And Claims Broadband Prices Are Dropping: Once a year like clockwork, the telecom industry trade association releases a study claiming that if you squint just right–broadband prices have dropped year… bit.ly/46AmLRg

@RGareiss @Metrigy @RGareiss decision makers must read carefully, articulate their CCtr Tech and Ops Strategy. It is not just cloud, or just premise, or just edge devices or uc/cc etc etc. Marketing fluff abounds. Get the facts, make wise, informed decisions. A BSC Tech decision matrix is vital.

If you're in charge of your #CX strategy, the future is both questionable and exciting. With so many technologies available--and ever changing--it's tough to plan for the contact center of the future. Fortunately, @Metrigy has some great research and insights on this topic that I'll share--and I'll be joined by a true visionary, @intelepeer CEO Frank Fawzi, to give you some guidance. Automation and AI are the technologies that will most significantly affect the future contact center. Companies plan to increase AI apps 2.6x by 2025. We'll show you what you need to today to prepare to maintain a competitive advantage. We'll be having a great discussion, along with some compelling research, on Thursday, Sept. 28, at 11am ET. If you can't make it live, we'll send a replay link. Register here: brighttalk.com/webcast/18674/… #AI, #contactcenter #automation #CX #customerservice #analytics #customers

@blairplez @cory_mcneilly Fun to see little we READ carefully who said what? :)

@cory_mcneilly @_the_Helm That wasn't me - it was Cheryl. but I agree that t's not what it used to be

Just wondering how long it will take until we no longer say "X, formerly known as Twitter"...

@cory_mcneilly @blairplez Agree. Not many leaving & I am not utilizing it to generate revenue. Fun to see how FB aka Meta, Linked in aka ?? are trying to get into this all. And what do we really expect for FREE; NOTHING is free there is a price to pay. Time to upgrade & pay for it?

@blairplez @_the_Helm I don't see it. App to me gas the same functionality. I saw tons of people post they were leaving after Elon bought but don't see many leaving.

#CCTC2023 is a wrap! and we are looking to #CCTC2024. Thought leaders in communications technology (#IoT, #UCaaS, #CCaaS, #UC, #CC, #CX, #EX, et al), # in attendance, great dialogue, no fluff.

@THEIMCCA @CommIntExpo @kkieller @LetsDoVideo @MostlyAv @NJDavidD @chris_neto Looks like it was a great event and solid speakers! We missed you at CCTC2023 @kkieller however we hope to get you next year!

Join us for #UComs education sessions at @CommIntExpo now for FREE using code "EMNPCIXIMCCA". More info here: linkedin.com/posts/daviddan…

@Fletch911 and one simple song, youtube.com/watch?v=mwcWVs…

Just one simple message for today . . .

@blairplez Is anyone really surprized by this? Even before AI boom, digital and other contact centre "sweat shops" have been around for years... the ugly under belly of IT

The dark side of #AI - Behind the AI boom, an army of overseas workers in ‘digital sweatshops’. washingtonpost.com/world/2023/08/…

@ElonMuskAOC No

Do you like this X app logo?

@blairplez @OpenAI Well, isn't that interesting...like most cctr / tech firms - get in, make a profit, get out or fail and ... let the other dumb fools that invested in you take the financial hit... haven't we seen this story over and over again

This isn't good - #ChatGPT 's fate hangs in the balance as OpenAI reportedly edges closer to bankruptcy - @OpenAI windowscentral.com/software-apps/…