Metrigy

#MetriNote - This year’s Enterprise Connect (EC) conference. The focus this year was on how AI applications transform CX & WC, achieving measurable business outcomes. #EnterpriseConnect #EC26 #AI #CX #WorkplaceCollaboration metrigy.com/product/metrin…

#Report by @imlazar - The UCaaS market is officially in a state of flux. No longer just about moving off old PBXs—it's now a battle of UCaaS vs. UCaaS. Our latest study reveals why security and AI are the new dealbreakers. #UCaaS #Cloud #ITTrends metrigy.com/product/ucaas-…

#Webinar with @Beth_Schultz - Customer experience initiatives live or die by the quality of your data. If your knowledge content AI is changing the game for Knowledge Management. Is your CX strategy keeping up? 📈 Register: brighttalk.com/series/7957/?u… #AIAgents #CX #AI

At the #Nexus2026 CX AI Summit in Munich, NiCE Cognigy revealed a massive 2025: 🔹 2B+ interactions processed 🔹 500% jump in agentic deployments 🔹 205+ new enterprise customers The @NICELtd + @cognigy era is officially in high gear. #CX #AgenticAI #AI metrigy.com/product/metrin…

#Blog by @Beth_Schultz - With RAG, your internal data becomes the "source of truth" that eliminates AI hallucinations and drives real ROI. Top performers see: ✅ 11.6% Revenue growth ✅ 19.7% Higher CSAT ✅ 22.1% Agent efficiency #AI #CX #RAG metrigy.com/can-you-afford…

#ICYMI #Webinar on-demand - Dive into our CX Consumer Index with @LayneHaaksma. Learn where friction hides and how service quality actually impacts brand trust. Watch on-demand: brighttalk.com/webcast/18674/… #CX #CustomerService #TechTrends

50% of companies are already using interaction analytics. Are you? 📊 LLMs have made data faster and more actionable than ever. Join @RingCentral & @Metrigy in this #webinar series on-demand! #CX #AI #Data brighttalk.com/series/7879/?u…

86% of consumers will use Voice AI if it feels human. 🎧 Stop putting customers on hold. Check out this #webinar with @RGareiss & @salesforce to learn how to scale phone support & cut costs with AI agents integrated with your CRM. salesforce.com/events/webinar… #VoiceAI #CX #AI

#Blog by @imlazar - AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization? Read the full post below! #AI #MeetingAssistants metrigy.com/8-ai-meeting-a…

#Blog by @RGareiss - 84.7% of customers still prefer humans over AI agents. 🛑 CX leaders: forcing AI on customers who don't want it is an invitation for them to switch to a competitor. The key? Choice and flexibility. #CX #AI metrigy.com/consumers-over…

#Blog by Irwin Lazar - Stop treating compliance like a gatekeeper. Our research shows the most successful companies use compliance to deploy high-value AI faster than the competition. Move from "reactive" to "proactive." #AI #FutureOfWork #NetSec metrigy.com/key-compliance…

Don't miss this #Webinar TOMORROW at 11am ET with @laynehaaksma ! We introduce insights from Metrigy's new CX Consumer Index, grounded in consumer perceptions of service quality, consistency, and engagement. #CX #ConsumerViews #ProactiveOutreach #Agents brighttalk.com/webcast/18674/…

#MetriNote - @dialpad announced updates for its Agentic AI Platform aimed at helping enterprises move AI projects out of the pilot stage and safely into scaled production. Debuting at Enterprise Connect 2026! #AgenticAI #AI #Agents #CSAT #EC26 metrigy.com/product/metrin…

Live #Webinar - CX success isn't an accident—it’s built on data. Join Metrigy’s @laynehaaksma on March 12 at 11am ET to dive into the new CX Consumer Index. Learn what consumers really value in 2026. 📈 Register: brighttalk.com/webcast/18674/…

#MetriNote - Crescendo unveiled upgrades to its Crescendo AI Insights offering aimed at further transitioning customer service operations away from static, manual reporting tools in favor of active, AI-powered intelligence. #AI #CX #Analytics metrigy.com/product/metrin…

#MetriNote - Aspect Software announced the launch of Aspect Intelligence, a new suite of capabilities designed to shift enterprise workforce planning from static models to real-time operational control. #AI #WorkforceManagement #Cloud metrigy.com/product/metrin…

#MetriNote - In late February, global cloud communications platform provider Infobip announced that it is launching a fully managed AI orchestration solution, called AgentOS. #AI #Agents #CX #AIAgents metrigy.com/product/metrin…

LLMs have changed the game for analytics. It’s no longer just about "what" was said, but "why." Check out our CX Expert Insights Series with @RingCentral to see how interactive AI is making analytics faster & more actionable. ⚡ #AI #CX #Analytics #LLMs brighttalk.com/series/7879/?u…

50% of companies use conversation analytics to act on insights. If not you, catch up! Watch @RGareiss & @RingCentral in Metrigy's CX Expert Insights series now! 📈 #GenerativeAI #AI #CX #Analytics ow.ly/3IME50YoMXt

#Blog by @Beth_Schultz - Proactive customer outreach provides several benefits for businesses. It generates revenue, improves customer satisfaction and takes advantage of AI workflows. #AI #CustomerExperience #CSAT #CustomerService metrigy.com/proactive-cust…