Ace Hardware

@JackZexter We are sorry to hear about your experience. Unfortunately we cannot process returns for items that have been used with fuel. It's a matter of safety. We recommend contacting the manufacturer; they may be able to help with your item! We apologize for any inconvenience this causes!

@AceHardware your return policy sucks. Why would you tell someone they can return anything within 30 days if it doesn't work, but not tell them that doesn't apply to fuel heaters? Home depot and Lowe's take them back without issues.

@papalati Hello, we offer free delivery from our stores for our rewards members, not free shipping. We apologize for any confusion this has caused. You can use our store locator and select store information to see if your local Ace offers delivery.

Hey @AceHardware Why advertise free assembly and shipping on snow blowers $399+ but then still charge shipping at checkout? (And yes I’m signed in as a rewards member and I’ve tried with 3 other models and they all show a charge for shipping at the place order screen.) #broken

@JannSMWM Hello we are sorry to hear about your experience. Gift cards are normally refunded when an order cancels. We would be happy to assist you in getting your refund. Can you send a DM with your order number and any additional information?

@AceHardware, I bought a roof rake online, checking that it was in inventory. I paid for the first portion with an Ace gift card and the balance with Apple Pay. Four hours later, my order was cancelled. ACE stole my gift card balance and is refusing to reimburse me.

@themichaelkonen Thank you for clarifying. Can you please let us know if you tried the troubleshooting steps and if your issues persisted? We would like to help you log into our site.

@AceHardware That is chrome. I was able to log in on Firefox. Not chrome.

@AceHardware problems with the website...

@IndyJeffrey We're sorry to hear that you are frustrated by the shipping cost. Unfortunately, our carriers determine these prices, and we are unable to adjust them. If you prefer not to pay for shipping, you can pick up your order or have it delivered by your local Ace.

@AceHardware -- you rock!! I cannot make this stuff up.

@Crzy_23 we're sorry to hear that you are frustrated by the shipping cost. Unfortunately, our carriers determine these prices, and we are unable to adjust them. If you prefer not to pay for shipping, you can pick up your order or have it delivered to your local Ace.

@AceHardware are y’all for real?

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@BarkTwain We're sorry to hear about your experience. We recommend clearing your cookies and cache. If that doesn't work, please DM us or contact our care center at carecenter@acehardware.com, 888-827-4223! We look forward to helping you.

@AZBrainFreeze We're sorry to hear about this. Our site works best on Chrome or our app. If problems persist, update the app or clear your cookies and cache. If that doesn't work, please DM us here, on our other social sites, or email our care center so we can help you!

Does the @AceHardware website ever work properly? This shit's getting old man. 👎👎🗑️

@tflick15 Hello, thank you for letting us know about this matter, we would like to investigate it. Do you have a link to the employee's video or a page where he posted his views? We appreciate your assistance in this matter!

@AceHardware this person that works for you and posted content in Ace work attire is posting disgusting content. Do you stand behind his actions? Check out Conservative_Kay's video! #TikTok tiktok.com/t/ZP8DU35gF/

@FlipkartUn86407 Please do not reply to this account. We are not associated with it. Please only reach out to a verified Ace Hardware social media account or our care center at 888-827-4223 or carecenter@acehardware.com. We will never have an unassociated customer care account.

@AceHardware So, My significant other tried to purchase some wood that costed $52.16 altogether and he got charged on his card $52.10 so he only had to pay 6¢ but the cashier guy said the charge "didn't go through" even though it literally took the money off his card.

@Wonkatania0926 We're sorry to hear about your experience. We offer free delivery from our local stores for our rewards members, not free shipping, which is store-dependent. We apologize for any confusion this may have caused. To see which stores deliver, see store info under our store locator.

@AceHardware I’ve spent the past hour trying to buy a @WeberGrills Slate griddle from your website & app. Every time I go to checkout it says to update a phone number which I do. On the app delivery is free but the browser it’s $300? What an awful experience I’ll buy elsewhere.

@ItzMeSkylah You can reach us via our other social sites or contact our care center at 888-827-4223 or carecenter@acehardware.com.

@AceHardware It says I can't dm you because I'm not verified and you don't follow me. It says I have to subscribe and Im not paying money for that.

@ItzMeSkylah We're sorry to hear about your experience and would like to help as best we can. Please DM us with the store location, if you were able to contact your bank for the statement, if your rewards account was used and any additional information. We look forward to helping you!

ALSO the cashier threw away the receipt from the purchase and told us we couldn't have it since the payment didn't fully go through which is Bs cause his card was charged. @AceHardware

@CTZNChan We're sorry to hear about this. Our site works best on Chrome or our app. If problems persist, update the app or clear your cookies and cache. If that doesn't work, please DM us here, on our other social sites, or email our care center so we can help you!

@AceHardware having an issue logging in, already reset PW: The system does not permit the attempted operation. Not authorized to perform 'CustomerAccountController/Mozu.Customer.WebApi.Controllers.CustomerAccountController.GetAccounts (Mozu.Customer.WebApi)'

@isles47 We're sorry to hear about this and would like to help. Can you send us a DM with add'l info? Please include a picture of the item, including the lot number if possible, and any specific item info. If you can't DM us here, contact us via FB Insta or at carecenter@acehardware.com!

Taking my life in my hand using @AceHardware top soil. I've already pulled out about 5 of these rusty nails

@theBillHennessy We're sorry to hear about this. Our site works best on Chrome or our app. If problems persist, update the app or clear your cookies and cache. If that doesn't work, please DM us here, on our other social sites, or email our care center so we can help you!

@AceHardware, search does not work on your iOS app nor on your website (Safari, Firefox). Search hasn't worked in over a month. How much business have you lost because of this? Speaking for myself, I have spent over $400 at Dickey Bub or Lowe's because I could not search your app or website. Frustrating.

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Happy 4th of July! Take a second between hot dogs and fireworks to appreciate the yard you’ve been leveling up all summer. How will you be spending the 4th of July? #AceHardware #TheHelpfulplace