Affinity Water 🦆

💳 Struggling to pay your bill? Our flexible payment plans can help spread the cost and ease the pressure. 👉 Set one up here: bit.ly/4iWUqdp

@grabaspoon1 Good morning I am very sorry to hear this! Please message us privately so we can look into this for you.

@AffinityWater Why am I without water?!! sat on hold for 15 mins so far, in the middle of trying to WORK where I need running water 😡😡 shut the road for 2 weeks then turn out water off without warning !!!

A fixed bill can make all the difference when budgeting. See if LIFT could support you: 👉 affinitywater.co.uk/billing/lift

Worried about water bill debt? Let’s talk. Our team can help you find the right solution and move forward with confidence. Find out more: 👉 bit.ly/4koDpcV

💳 Struggling to pay your bill? Our flexible payment plans can help spread the cost and ease the pressure. 👉 Set one up here: bit.ly/4iWUqdp

@tony_gee Good morning Tony, feel free to private message us your details so we can look into the increase and explain it :) - Affy

@AffinityWater I received a letter saying I can expect to pay 31p per week more for my combined charges. So why has my direct debit been increased by £15 per month? That's about ten times the expected increase?

Worried about water bill debt? Let’s talk. Our team can help you find the right solution and move forward with confidence. Find out more: 👉 bit.ly/4koDpcV

📧 It's #NationalEmailDay🎉 Go paperless and get your bills straight to your inbox - no clutter, just convenience! 💻 We’ll let you know by email as soon as your bill is ready to view online. 🌍💚 Sign up today 👉 affinitywater.co.uk/billing/paperl…

@Davidkharries Hello, yes when our technicians go out to investigate and raise a follow on repair job they will use blue spray paint on the area. If you you like information on a specific job then please private message us with more details so we can look into it for you. - Holly

@AffinityWater Goo morning Affinity Thank you for deploying one of your operatives to complete another visual inspection. Hoping the blue box brackets painted on the floor indicate intent. Thank you

@AffinityWater Good morning eastcote road exit from warrender school ruislip there has been a water leak for several months . reported on your site as fixed , despite seeing affinity vans attend site each time the leak is now worse

If you or someone in your home needs extra support due to age, health, or disability, we offer Priority Services to make things easier. Register today and let us know how we can assist you: bit.ly/3SJLQUG

@JonesTheSpeedy Hello, please send us a private message with your customer details, and we can look into this for you. Thanks, Lisa.

@AffinityWater Recent bill is OCN for £28.96, yet right next to it says “You don’t need to do anything”. You also reduce my future DD. Why not say:”Please pay the outstanding amount to bring your account back to zero.” I feel threatened and I do not like that feeling.

Noticed a spike in your bill? 💧 It could be a leak or something else. We can help you find out why. 👉 affinitywater.co.uk/billing/high-c…

@Petevine22 Hello, please send us a private message or contact us on WhatsApp 07745659300. We can help you today. Thanks, Lisa.

@AffinityWater can I speak to someone please as need to understand how my bill has gone up yet seem to be in credit

WaterSure supports households with higher essential water use. Check if you're eligible and see how it could help. 👉 affinitywater.co.uk/billing/waters…

@markgilly1972 Hi there, I'm sorry to hear this, please send us a DM with your details and we can get this investigated for you - Tamara

@AffinityWater since my new water meter has been installed I have low pressure even the jet was is struggling

Get support this spring - and beyond. 💧 Our support schemes are available year-round, including payment plans, WaterSure, and debt help. We’re here to make managing your bills easier. Get started today: affinitywater.co.uk/billing/strugg…

If you're feeling the strain this spring, don't worry - we're here to help. 💧 Get support with options from us, like payment plans and debt relief. Learn more: affinitywater.co.uk/billing/debtsu…

@spearmint2026 Hello, please send us a direct message with your customer details, and we can look into this for you. Thanks, Lisa.

@AffinityWater Is that so you can take more money than is owed? My bill more than doubled via D/D, first payment put me in to a significant credit. So putting money in your account, gaining you interest. No thanks.

Set up a Direct Debit to ensure your water bills are paid automatically and on time. It's simple and convenient. Find out how: affinitywater.co.uk/billing/ways-t…

@phil_soskin @ThreeRiversDC @hertscc Hello, I am sorry to hear this, please private message us with the details and we can have a look for you. Thank you. - Holly

@AffinityWater @ThreeRiversDC @hertscc The road works on The Green, Croxley should have finished yesterday. There never seems to be anyone working. We are fed up with these disruptions.