Alan Thompson

475 posts

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Alan Thompson

Alan Thompson

@alanthom90

I thoroughly enjoy helping others develop their potential whether through work or through sport.

South East, England Katılım Mart 2015
474 Takip Edilen155 Takipçiler
Alan Thompson retweetledi
Customer Attuned
Customer Attuned@Customerattuned·
#Newblog from @PeterLavers with 5 key factors to consider when implementing a #B2B #VoiceoTheCustomer programme featuring the use of #NPS - #NetPromotorScore. Is it flawed for those that deal with Strategic #Partnerships & #KeyAccounts? #CustomerStrategy #KeyAccountManagement
Peter Lavers@PeterLavers

Should you implement #NPS in #B2B? I’m regularly asked about its suitability for #VoC. My answer isn't an immediate yes or no. Here are 5 critical factors to take into account.   customerattuned.com/blog/should-yo… @Customerattuned #NetPromoter #custexp #CSat #KAM #partnershipsurvey #VoS

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Alan Thompson retweetledi
Customer Attuned
Customer Attuned@Customerattuned·
Brilliant #insight from @PeterLavers and Rachel Waterfield on really listening to your #B2B customers rather than just 'doing surveys'. #thoughtleadership #customercentric #VoC #B2Btrust #customerstrategy #CX #custexp #customerexperience #custserv
Peter Lavers@PeterLavers

#CustomerCentricity Corner from @Customerattuned – Listening to Customers. In this edition I discuss #B2B #VoC with Rachel Waterfield, #CustomerInsight Manager at voestalpine Metsec. #CSat #NPS #CES #trust #B2Btrust #customerresearch #VoE #custexp #CX customerattuned.com/blog/customer-…

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Alan Thompson retweetledi
Customer Attuned
Customer Attuned@Customerattuned·
Our director @PeterLavers has a wealth of experience in #customermanagement. Get in touch to find out how he can help your business be more #customercentric. #CRM #custexp #CX #custserv #marketing #B2B #trust #NPD
Peter Lavers@PeterLavers

Can't believe it's 25 years since the launch of the #RollsRoyce #SilverSeraph & #Bentley #Arnage models! Very happy to have an article published about it in #RollsRoyceandBentleyDriver Magazine. customerattuned.com/blog/new-produ… #Marketing #customercentric #NewProductLaunch #automotive

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Alan Thompson retweetledi
Customer Attuned
Customer Attuned@Customerattuned·
Excellent #insight from @justindoo and @PeterLavers on #customercentric #salesmanagement and #accountmanagement. #customercentricity #customerstrategy #B2BTrust #custexp #custserv #leadership #thoughtleadership
Peter Lavers@PeterLavers

In the latest episode of the @customerattuned #CustomerCentricity Corner I discuss with @justindoo a common tension in #B2B – how to balance short-term #salesculture with #trust-based #customerculture - customerattuned.com/blog/customer-… #B2Btrust #sellingskills #customercentric #KAM

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Alan Thompson retweetledi
Dr Mark Hollyoake
Dr Mark Hollyoake@MarkHollyoake·
At last he's done it!!! Great news for anyone passionate about #customercentricity! New @peterlavers #YouTube series on what it means in #B2B, starting with @OdameMumbi of @RMBCIB. #CX #custexp #custserv #leadership @ellieluk @alanthom90 @db16ltd @cranstonp
Customer Attuned@Customerattuned

Great news for anyone passionate about #customercentricity! New @peterlavers #YouTube series on what it means in #B2B, starting with @OdameMumbi of @RMBCIB. #CX #custexp #custserv #leadership @ellieluk @MarkHollyoake @alanthom90 @db16ltd @cranstonp customerattuned.com/blog/what-does…

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Alan Thompson retweetledi
Peter Lavers
Peter Lavers@PeterLavers·
Yes - Alan is an absolute pleasure to work with. Well worth a chat with him about your #B2B #training needs. #peopledevelopment #leadership #B2Btrust #trust #customercentricity #OrganisationalPerformance #TrainingandDevelopment #competencies #competencyframework
Customer Attuned@Customerattuned

#StaffSpotlight: @alanthom90. Alan is our Head of People Capability. Get in touch with him for the design and delivery of virtual, classroom and blended #training solutions in all aspects of #B2B #accountmanagement. #KAM #HR #staffdevelopment #salesskills customerattuned.com/who-we-are/our…

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Alan Thompson retweetledi
EllieAnne
EllieAnne@ellieluk·
Such a productive #meeting ..! Even though I was there virtually :-) #teamspirit #leadership #powerfulleadership @Customerattuned
Peter Lavers@PeterLavers

Excellent session with the @Customerattuned team today discussing all things #B2Btrust, #customercentricity, #customerstrategy, #accountmanagement and #peopledevelopment. @MarkHollyoake @alanthom90 @ellieluk @cranstonp @db16ltd #B2B #trust #kam #leadership customerattuned.com

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Alan Thompson retweetledi
Customer Attuned
Customer Attuned@Customerattuned·
More #thoughtleadership from @PeterLavers and James Leese on #B2B #customerstrategy. #leadership #B2Btrust #customercentricity #custexp #custserv #strategy
Peter Lavers@PeterLavers

The latest episode of the @Customerattuned #CustomerCentricity Corner is out! Real #insight from James Leese on #CustomerStrategy. #leadership #B2B #B2Btrust #customercentric #strategy #customerculture customerattuned.com/blog/customer-…

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Alan Thompson retweetledi
Peter Lavers
Peter Lavers@PeterLavers·
Yes - this is essential reading for anybody who's passionate about #trust and #ethics in business. @MarkHollyoake's work on #B2btrust is ground-breaking and will change the way you lead in your company. Get in touch to find out more customerattuned.com/contact-us/ #B2B #businessethics
Customer Attuned@Customerattuned

Why Build #Trust? Brilliant analysis and explanation of #B2Btrust from @MarkHollyoake showing what results can be expected if a company places trust at its heart. Vital reading for anyone in #B2B. #leadership #thoughtleadership #KAM #customercentricity customerattuned.com/blog/why-build…

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Keşfet

@PeterLavers @MarkHollyoake @ellieluk @justindoo @Customerattuned @peterlavers @OdameMumbi @RMBCIB