charmaine lamadrid

@SAS @SAS unfortunately no response and progress

@alec00005 Have you tried clearing your cache and cookies, alternatively tried a different web browser? Google Chrome and Microsoft Edge usually works best with our website. If you use a VPN service, try set the location to a nearby VPN server or turn it off temporarily. /MN

@SAS I lost my baggage on August 31 and still haven’t received it. I’ve contacted support multiple times, but it feels like no one cares or is taking responsibility. This has been extremely frustrating and disappointing. Will someone from your team finally dare to resolve this?

@LBP_Official @LBP_Official

@alec00005 @alec00005 We will be making a follow-up with our email team. Thank you.

@LBP_Official my Mother had a cash withdrawal in Dubai but the cash didnt dispensed. We raise this complaints but until now the amount is not yet reverse to her account. We have been following up but we are getting generic replies from support team!! 3 months passed!

@LBP_Official Unfortunately, no progress!

@LBP_Official I called the merchant and they told me that it shouldnt take more than 10 days. So the problem is with @LBP_Official

@LBP_Official 318171

@LBP_Official Your hotline number is not reachable, long queue. Worst experience. Everyone is robot same replies no real update

@alec00005 @alec00005 1/2 Hi! We're sorry for the inconvenience. To check the status of the report, you may advise the account holder to call our Customer Care Hotline at the following numbers: Metro Manila : 8 405 7000 Domestic PLDT Toll-Free Numbers & Smart, Sun and Talk n Text: 1 800 10

@LBP_Official Hi, We already sent an email multiple times, she visit the branch. I mean is it Normal to take the reverse for 3 months?

@alec00005 @alec00005 2/2 She may also send an email to customercare@landbank.com or visit her servicing branch for assistance. For branch contact details and more information on our products and services, please visit the LANDBANK website. Thank you!

@SAS How is it connected to my case?

@SAS They are robots, for over 3 months i don’t have any clarity on what the real status on my claim. They giving me same update repeatedly.

@alec00005 Hello, the only way to claim your lost baggage is through reaching out to our customer service department, and then we can check updates on your situation and inform you immediately what's the status. thank you. /SK

@LBP_Official 3months ago,We had a cash withdrawal at an ATM in Dubai but no cash was dispensed and debited from our account. We’ve contacted customer support countless times, yet we still haven’t been given any clear update or the steps taken to get our money back

@SAS I tried all possible ways to connect with the support but nothing. I would rally appreciate if i can get a concrete update and a definitive timeline, not another generic response..

@alec00005 Hi, we're sorry for the long wait and any troubles this has caused. Our team is working hard to assist everyone as quickly as possible. We also have a chat service, please reach out to us through chat, and we will look into it right away. Thank for your patience! /SK