Alexia 🌺

@ShopifySupport @Shopify Despite your last message, we still haven’t received any update regarding our case. In the meantime, our funds remain frozen, and our business is being severely impacted. We have a team to pay, suppliers waiting to be paid, and a business that simply cannot operate indefinitely without any visibility. We need a concrete update, not just an acknowledgment. Could you please let us know where our case stands and when we can realistically expect a decision?!

We take action based on a range of signals to protect the trust of merchants and their buyers. For more on how we make these decisions and steps you can take: bit.ly/4dvxb9s As we mentioned in our DM reply, you will receive a response by email when there is more information to share.

@Shopify @ShopifySupport My Shopify Payments payouts were frozen overnight for "increased chargebacks/disputes." But my dispute rate is only 0.09%. Funds on hold, business paralyzed, team to pay. No clear answer from support. Fully compliant & ready to send docs. Please escalate.

We completely understand the importance of protecting both merchants and customers, and we fully support that. However, in our case, we are operating entirely within Shopify’s rules. Our dispute rate is only 0.09%, we respond to every customer within 24 hours, we proactively issue refunds when appropriate, and we have even implemented automated dispute prevention tools to minimize chargebacks. That is why we do not understand why our payouts have been frozen. There is no evidence that our business represents a risk. We are simply asking for a fair and prompt review of our case. Every day this situation continues, it causes significant damage to our business, our employees, and our suppliers. We sincerely hope the Merchant Trust team will review our appeal as quickly as possible. Thank you!

We have already sent multiple messages, multiple emails, and even a direct message on Twitter, yet we have received no response. Meanwhile, our Shopify Payments account has over $30,000 frozen, preventing us from operating our business. We have employees to pay and suppliers waiting for payment. This situation is completely unacceptable. We have now instructed our lawyers to handle this matter, as we believe this situation is unjustifiable. We expect an urgent response from your team to resolve this issue and release our funds as soon as possible. Our dispute rate is only 0.09%, which is exceptionally low. We have always complied with Shopify’s requirements, responded to customers promptly, and even implemented automated dispute prevention tools. There is no valid reason for our business to be blocked in this way. We look forward to your immediate response.

Thank you for your response. I can confirm that your ticket is with the correct team, and the best course of action is to direct any inquiries you may have regarding the status of your account to the ticket ID noted in your DM to us. For any other inquiries, you can reach our Support team via our 24/7 Help Center here: bit.ly/3UmLdkP

pov tu passes une journée tranquille en e-com : -tu ne reçois aucun faux dmca -aucune réserve shopify de 20% pendant 90j -ton compte pub n’est pas bloqué -aucune top ad n’est rejetée -meta n’a pas dépensé tout ton budget en 5 min -roas de 2+ le rêve

@MatthPharaon chui morte 😂😂

@Vestios merci ✌🏽️