Amazon Canada

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Amazon Canada

Amazon Canada

@amazonca

Official X account for Amazon Canada. Contact @AmazonHelp for customer support. Follow @AmazonNews for the latest news from Amazon.

Canada Katılım Temmuz 2015
269 Takip Edilen34.5K Takipçiler
Alexandre de Barros
Alexandre de Barros@agdbarro·
@amazonca delivered the wrong package at my door. Now my order status shows as delivered and their AI will simply refuse to give me a phone number for customer service. What do I do?
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Amazon Canada
Amazon Canada@amazonca·
@julopero Hello! We're sorry for the poor customer service and the issues with your account. Please check your junk/spam folder for an email from our account specialists. You can also find steps to regain access to an account on hold here: amzn.to/4pUF6S1. -Leigh
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Amazon Canada
Amazon Canada@amazonca·
We encourage not including personally identifiable information over social media. If you’d like to delete your post, click the "v" or "..." icon at the top of the post and select "Delete Post." We're sorry to hear about this frustration! We'd like to help you. Please reach out to us via DM, and we'll do our best to help. Further, please don’t share any personal information. -Natalie
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Ayandev
Ayandev@Ayandev7·
@amazonca I do not see any option "Appeal decision"
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Ayandev
Ayandev@Ayandev7·
@amazonca recently ordered 2 - “Godiva Masterpieces Assortment of Legendary Milk Chocolate” but received “Godiva Masterpieces – Heavenly Milk Chocolate Ganache Bag” which is much much cheaper and very different from what I ordered. Order number 702-6163608-8119445
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Amazon Canada
Amazon Canada@amazonca·
@Ayandev7 We understand your concern. You can check here: amzn.to/44jsdJf, at the bottom of the page for steps to report the seller. You can also find more information about appealing the claim here: amzn.to/4aKSuE2. Hope this helps. -Gena
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Ayandev
Ayandev@Ayandev7·
@amazonca I have tried A-Z guarantee and it says the item is not eligible for refund. I could not find any solution for this in amazon app and contacting seller. Hence I am in this platform. I would like to report this seller
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Amazon Canada
Amazon Canada@amazonca·
We encourage not including personally identifiable information over social media. If you’d like to delete your post, click the "v" or "..." icon at the top of the post and select "Delete Post." We're sorry to hear your recent purchase wasn't as expected. We'd ask that you please visit here: amzn.to/3YhLcQQ, to learn how to submit an A-to-z Guarantee. Further, we encourage anyone who suspects that content manipulation is taking place or that our Guidelines are being violated in any way to notify us. Please visit here: amzn.to/44jsdJf, under "How to report violations." We investigate concerns thoroughly and take any appropriate actions. -Rhonda
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Ayandev
Ayandev@Ayandev7·
This order is fulfilled by thirdparty seller “ Bookstore North America” and upon contacting them they asked me to remove my feedback and if I remove my feedback then only they may provide me refund. I am not sure how Amazon Canada is allowing this practice.
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Amazon Canada
Amazon Canada@amazonca·
@Janny1jan1 Hi, we're sorry to hear that your packages weren't delivered to your address. Please reach out to us via DM, and we'll do our best to assist. Further, please don’t provide any order/account details over DM as we consider them to be personal information. -Laura twitter.com/messages/compo…
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Janicesmith
Janicesmith@Janny1jan1·
@amazon @amazonca Your delivery drivers need to read unit numbers correctly. They have delivered my package to my neighbour across from me, next to me and the neighbour 2 units down. Should I post the pictures of the different doors? Thankfully I have good honest neighbour's.
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Amazon Canada
Amazon Canada@amazonca·
@IamLeafAnn Hello there! We're sorry to hear about what's happened with that order and the package that wasn't delivered to you. Given the situation we'd ask that you please reach out to us directly here: amzn.to/CAContactUs, so we can look into that order more in depth with you! -Taylor
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