Anush Lakshmanan

@UC_Assist Enough of useless bot responses and agent calls who just keep passing the ticket on to an irrelevant team just to take the gas off the issue.

Hi Anush, We apologize for the experience you’ve had. This is not the standard we aim to deliver, especially in a case involving safety and damages. We understand the seriousness of your concerns and the inconvenience caused. We will arrange a priority callback and ensure appropriate action is taken at the earliest.

A cautionary tale about @urbancompany_uc and how a publicly listed company handles damage claims. Booked their technician (Sanju Kumar) to install a Luminous inverter at my home in Bangalore. Routine job. Should've been 2 hours. Invoice no: UCIC260004101947 Complaint no: 69f362690db9530026fe28d7 Instead of a standard install, he opened the main switchboard and worked with MAINS LIVE violating the most basic electrical safety rule. Phase-neutral cross-connection caused a ~280V surge through my home wiring. Within minutes: • Geyser circuit dead - Approximation given is around 12,000 to fix • 55" Smart TV motherboard fried, panel and screen damaged - looking at full loss ( Rs 48,000) • Apple TV completely destroyed (₹14,900 replacement) • Home electrical wiring compromised (Assessing currently) The moment Sanju Kumar realized he'd damaged the geyser, he packed up and LEFT mid-job. Inverter still uninstalled. No fix. No apology. No accountability. Had to hire a different electrician the next day to fix the wiring he broke out of my own pocket. Filed formal complaint with UC. Specifically requested a SENIOR technician for independent damage assessment. UC's response? They sent SANJU KUMAR BACK. The same person who caused the damage. To "take photos" of his own work and walk away. He showed up, photographed the damage he caused, left without resolution. No claims process opened. No callback. When we asked UC for a complaint ID, it took multiple follow-ups and a manual download of a tax invoice to extract any documentation. They were not proactive in issuing one almost as if to avoid creating a paper trail. 3 sleepless nights. ₹40,000+ in documented damages. Complete radio silence from UC corporate after that. @urbancompany_uc @abhirajbhal @raghavchandra @varunkhaitan — your company is publicly listed now. Retail and institutional shareholders are watching how customer grievances are handled. Is THIS the customer experience model investors signed up for? 1. Technician violates basic electrical safety 2. Damages multiple appliances and home wiring 3. Walks off mid-job when he realizes his mistake 4. Same technician sent back to "investigate" his own damage 5. Customer chases for documentation that should've been auto-generated 6. Then gets ghosted Listed companies are held to a higher standard of corporate governance, customer protection, and grievance redressal. SEBI compliance and investor disclosures aren't just about quarterly numbers they extend to how the brand treats its customers. This isn't how a publicly listed company should operate. Asking for: 1. Independent senior technician (not Sanju Kumar) to assess damage 2. Compensation for documented damages: ₹90,000+ 3. Formal acknowledgment of complaint 69f362690db9530026fe28d7 4. Process review — no customer should have to extract their own complaint ID 5. Public clarification on UC's damage claims SOP Have all invoices, technician's diagnosis report confirming overvoltage cause, photos, timestamps, and WhatsApp records. please be careful. If a clearly documented case is handled this way, imagine the cases without paper trails. Consumer forum filing prepared if there's no response in 48 hours.

@Ajain112 Likely loophole: SKU-level true profit drift. At 15% MoM, fee creep + return costs + ad slippage usually eat 2-3% margin quietly. Topline scales, bottom line lags. Worth a look before month 4?

Want to grow by 15% mom for the next 4 months. All systems seem ready. ads, inventory, warehousing, new vendors. Trying to find a loophole i have not covered, cant find any, and thats irritating me.

most D2C brands think their reconciliation problem is a finance problem. it's not. it's a visibility problem. once you see P&L at channel + SKU level in real time, the decisions become obvious. getting that visibility is the hard part.

Meesho, Flipkart, Amazon, Shopify. four different SETTLEMENT cycles. four different deduction logics. four different definitions of what a return costs you. if your finance team is reconciling this manually every month, that's not a process. that's a liability.

The problem wasn't bad decisions. it was that he was looking at the right data at the wrong layer. revenue was fine. profit was bleeding. and there was no single place showing him where.

sat with his numbers for 20 minutes. two marketplace fee changes he hadn't caught. a return category being miscoded. ad spend going to SKUs with a negative contribution margin. None of it was dramatic. All of it was fixable.

talked to a D2C founder last week. 40% revenue growth YoY. He pulled me aside: "I genuinely don't know if i'm profitable."

the money isn't gone. it's locked. but no one could see that until the CA closed the month. By then, decisions for the next 4 weeks were already made on the wrong number.

turns out working capital is sitting in one channel. Meesho settlement from 3 weeks ago, still pending. Amazon deducted returns at a rate no one flagged. Shopify looks clean on the surface. finance assumed it was spread evenly. It wasn't.

Here's a pattern I keep seeing with D2C founders at month-end. CA finishes the books. there's less cash than expected. Where did it go?

If you're selling on 3 channels, do you know which one actually made you money last month? not GMV. not revenue. money. Most D2C founders i've spoken to can't answer this without a 2-hour spreadsheet exercise.

@shivsakhuja @ycombinator Goose

Introducing Gooseworks — AI coworkers that can do real GTM work. Over the last few months, we've been obsessed with turning AI into actual coworkers for our team. And it's working. Goose is now our most valuable teammate – it finds high-intent leads, runs outbound campaigns, coordinates with influencers, tracks SEO / AEO and a ton more. Today we're launching this publicly so everyone can create their own AI coworkers. Each coworker (or Goose) has its own computer, filesystem, mailbox, memory, and tools. Goose can work autonomously for hours, communicates over Slack, iMessage, WhatsApp or email, and gets smarter as you give it more context. It's not just a personal assistant — your whole team can talk to Goose from anywhere, and schedule it to run on autopilot. And here's the best part – we've already given Goose 100+ skills and data APIs for GTM work: – map your TAM – search people databases with natural language – find leads from X and LinkedIn posts – monitor intent signals from your ICPs – update your CRM and generate reports – find influencers and run outreach campaigns – track visibility in search and answer engines – connect to all the SaaS tools your business runs on +++ lots more. We also open-sourced every skill as a toolkit you can install directly in Claude Code. Comment "Goose" and follow and I'll send you the install link.

@VihaarNandigala CLAW

We built something a little dangerous for GTM teams. It’s called GTM Claw. A workflow library that turns OpenClaw + Claude Code into a customer-finding machine. Think: • Find people talking about your problem on Reddit, LinkedIn, Twitter • Identify companies showing buying signals • Enrich decision makers automatically • Check ICP fit • Push qualified leads into sequences or your CRM Just continuous discovery of in-market accounts. We’ve been using it internally at Orange Slice to: • scrape LinkedIn reactors on competitors’ posts • detect product complaints on Reddit • identify operators switching companies • surface companies hiring GTM engineers We’re opening GTM Claw in beta. Only 100 users for the next couple months. ~30 spots already filled. If you want access: Comment “CLAW” and follow me so I can dm you the link. Turn Claude Code + Open Claw into a GTM menace. 🦞

@sidsimharaju @thesagardevkate @meetovercoffee_ Hey, tried joining the What’s app community, the link doesn’t seem to work.

@thesagardevkate @meetovercoffee_ This one is the first one. Do join the community if you are interested in something advanced. We have that live over there :)

The first event is live! ✨✨ We’re hosting a cozy, hands-on coffee experience for 30 people. Learn basics of coffee, manual brews, actually understand taste, also make a Drix mocktail, and meet someone new along the way. 📍Practically Sobar | 🗓 Feb 7 🎟 Tickets are live👇 app.offlyn.life/experiences/69…

If I don’t hear back today, I’ll be forced to raise a formal consumer complaint. This shouldn’t require public escalation, but your team has left me no choice. @jagograhakjago

What kind of accountability is this? • Missed delivery timeline • Zero communication • Physical location doesn’t exist Customers are trusting you with high-value personal belongings. Silence is not acceptable.

Laundrokart picked up my expensive winter coats for dry cleaning. Delivery timeline has lapsed. No responses to calls/messages. I even went to the Malleswaram location listed — no building, no presence. This is extremely concerning. Please respond immediately. @LaundroKart_COM

I have been trying to delete my @emergentlabs account for the last 30 days, Everytime I get the below message. Your CS team also on email doesn't resolve this. Please cancel my subscription @mukundjha @ycombinator . The error message seems deliberate if it repeats and unfair

@sarvagya_kul Sent a DM

@anush100 Hi Sir, your dms are closed

Hello founders of Twitter If you’re hiring interns, I’ve got some of the best students from one of India’s top colleges. They’ve built startups, worked at bigcos, and actually shipped things. If anyone is hiring for different roles, feel free to reach out!