Fiona Murray

@British_Airways 8 weeks and counting… no response. What’s going on? We’re waiting on refunds we were promised at the desk!

@apigron Hi, we're sorry to hear you've been waiting for a response. Our Customer Relations team are extremely busy at this time and working hard to get in touch with everyone. Rest assured they haven't forgotten about your case and will be in touch soon. Christine

@British_Airways club world experience. Inoperable chair, staff nonstop swearing loudly about customers in the galley, crashing crockery & cutlery, talking over and repeatedly waking sleeping passengers. Misplaced bags. Is this standard?

@British_Airways 4 weeks and counting… no response to my complaint about aggressive behaviour onboard. somehow I’m still surprised by @British_Airways customer service #clubworld

@apigron Hi Fiona, if you have submitted a case and received an eight-digit case reference number, our Customer Relations team will get back to you as soon as they can. We can't provide a timescale, but this link may help: ukprepin.custhelp.com/app/answers/de… - Steven.

@British_Airways 14 days and no response- what’s the BA SLA for complaints?

@apigron Hi Fiona. This is very worrying and is most definitely not how we expect our staff to behave. Please submit a complaint using the following link so that our Customer Relations team have all of the information and can investigate this further: ba.com/complaints. John

@British_Airways This was the floor right after takeoff after a steward started throwing his rubbish and crisps!?!?

@British_Airways What’s the best way to get in contact with someone not anonymous at BA. I think it’s important training that club world stewards do not swear at and about their passengers. Someone had asked for milk and was called a “f****”

@SingaporeAir Shocked you damaged my luggage beyond use or repair and have only offered £15 AND you want to take it away!? No Luggage #agreatwaytofly#SIAcares

@MissaJMurray @SingaporeAir 😮😮😮😮

@FinnairHelps My DM was ignored now too... is this going to continue?

@Finnair 2 months and no customer service response or reply, really!?! #farce

In @FareedZakaria’s take this week, he explains the significance of China signaling that it now sees itself as the world's other superpower.