Asda mobile

Having trouble reaching us here? We're working on it. Please reach out on Facebook or give us a call on 0808 006 2732. Thanks for bearing with us!

@GilStatler1 Hi Gil, could you please send us a private message so we can assist you further. Kind regards, Ahmed – Asda Mobile Customer Care.

@asda_mobile Over the last 5 months I have received texts to say that my subscription could not be taken by automatically from my bank. I have telephoned and spoken to Asda every month and each operator has told me that it was a glitch and would not occur again. But it does!

Hi Carl, we are sorry for any inconvenience, could you please send us a direct message? Or, you can contact us by calling 2732 for free from any Asda number or on 0808 006 2732 from any other phone (free of charge), and one of our advisers will be happy to help you. ASDA Mobile - Mahmoud

@asda_mobile She is therefore unable to even use text messages. Her father passed away yesterday, and she needs to contact people. Can you please assist her with this ASAP. 2/2

@asda_mobile Trying this avenue, as my elderly mother has exhausted all other options. She's topped up her pay as you go mobile three times in succession, all three payments have come out of her account, paid to 'Asda Stores', but there is still a zero balance on her phone? 1/2

@EugeneJ89312567 We would like to check if there's anything we can do for you, could you please send us a direct message. ASDA Mobile - Mahmoud

@asda_mobile Waste of time pal - nothing happened last month.

Same shit different month @asda_mobile - can’t pay for my monthly . Wonder what the excuse is now?

@Ghostician We are sorry for the inconvenience; we always aim to make things right! In case you need any assistance, please send us a direct message. ASDA Mobile - Mahmoud

@asda_mobile @AsdaServiceTeam Both me and my mum have been trying to get through to you all day being on hold for over an hour This is poor customer service! You are her provider and going off the info i've had on twitter not from you there is an issue!

@MandiJaneG69 Hi, we will be waiting for your info through direct message for your own security, we will be happy to help. ASDA Mobile - Mahmoud

@asda_mobile Via DM ? Surely you can’t expect my number on a public post

@asda_mobile absolutely useless customer service .. I have called 3 times and been promised an email nothing received and now via the help email route another delay is a VAT receipt for a bundle that hard !

Hi Terrier, thank you for contacting Asda Mobile. Please note that you can enjoy free roaming in 46 European countries with an Asda Mobile SIM plan. You don't even need to let us know you're going away! If you're in one of the 46 select European countries, you can continue to text, call, stream and scroll as you would at home. All SIM plan you can have a data roaming limit of up to 5GB and please note that you can check all details via our website: mobile.asda.com/roaming-callin…. Kind regards, Ahmed – Asda Mobile Customer Care.

@asda_mobile hey do your monthly rolling sims include EU?

@LesPearson59 Hi, we will be happy to help you. Could you please send us a direct message to better assist you. ASDA Mobile - Mahmoud

@asda_mobile signed my dad up for a rolling 3gb unlimited mins/texts £5 per month. Yet again it’s not rolled over. Tried signing up for same deal on a 12 month contract put his details in and my bank details in and failed ID check. This is becoming a farce, any ideas ?

@robertdawson279 Hi, you can get a SIM card for your son while you pay for it normally since he will be only using it in his phone. You can check our deals and offers through: mobile.asda.com ASDA Mobile - Mahmoud

@asda_mobile is it possible for me to get a SIM for my son (IE me pay the bill but the SIM is in his phone)? Thanks

@SomersetChris1 Hi, we will be more than happy to help you. Could you please send us a direct message to assist you. ASDA Mobile - Mahmoud

This really is terrible, SSO means Single Sign On. This comes after you have to sign in twice, every time. Even worse it shows it will now redirect to the app, which I am already using! There is no redirect, just a really poor UI @asda_mobile

Hi, the 5GB free roaming does not apply to World Group 1 or other international destinations. Outside the EU, standard roaming charges will apply depending on the country you're visiting. You can also check the charges via mobile.asda.com/roaming-callin… Please don't hesitate to reach out if you have any further questions. Many thanks - Bernadet

@asda_mobile hi, can you clarify if payg mobile users who purchase an auto renew bundle every month get 5gb free roaming in world group 1 countries, or is the 5gb free only for EU countries?

@FIZZY_LP Hi, please could you send us a direct message with all your details so we can look into this further for you. Many thanks - Bernadet

@asda_mobile I topped up on the apple but you took the payment twice out my back, but the app isn't saying I've topped but double, either add the extra money to my balance or refund it me, is it normal for you to charge customers twice on the app?

@lynne_bryc6778 Hi Lynne, please could you send us a direct message with all your details if you need any assistance. Many thanks - Bernadet

@asda_mobile 22:17

22:14pm - Nd J.... @TheRoyalFamily %

@Autumnmentia We’re committed to resolving your issue as quickly as possible. To proceed, please send us a direct message with your details so we can assist you further. Many thanks - Bernadet

@asda_mobile So what can you do that your customer service can't? Do you have access to a different system?

Our SIM-only plans are perfect for those of you who love their phone but want to change your plan! 📲 Let us answer some of your burning questions 🔥 Have any more? Send them in and we'll get answering 🤔 #AsdaMobile #RewardinglyAffordable #Asda #SimOnly

@NormaPo83944191 Hi Norma, we're sorry to hear that. Please could you send us a direct message with all your details so we can look into this further for you. Many thanks - Bernadet

@asda_mobile I've lost my phone, how do I order a replacement sim

@Autumnmentia We're sorry to hear that and we aim to provide a resolution for your issue; would you please send us a direct message with the details so we can look into this for you. Many thanks - Bernadet

@asda_mobile I think not, if 7 emails isn't enough do you seriously think I have the patience to send 7 dm's on top of it.

@footybore Happy to hear that. If you need any further assistance please don't hesitate to contact us and we will be more than happy to help. Bernadet

@asda_mobile Fault my end. All sorted. Tx

@asda_mobile is your web site down?