@Ask_Burton

We are busier than usual so please check our FAQs. For latest return information: bit.ly/2S0kjix For up to date information about deliveries: bit.ly/2xRKz84 If you still need help, ping us a DM with your full name, order number, email address, Post Code.

@ahmedzlucky Hello there, Kindly hit us a direct message so we could assist further and have this resolved. Many thanks - Lemuel R.

@mrblonde22 Hello there, Thank you for contacting us about this. I am happy to assist you today. Kindly send us a DM then we'll advice you further regarding with this. Kind regards, - Kimberly A

@ask_burton is there an issue with password reset? made an order today and could see it on my account had no email confirmation and now password doesn’t work. Tried password reset but no email. Didn’t note down order number as I foolishly thought I would get an email. Pls help

@ThinkFast2021 Thank you for reaching us, I'm happy to help. Could you please sent us a DM so that I can assists you further regarding on this, - Arianne

@ask_burton Hi if you sign up to burton unlimited I am aware you get free returns. Are those returns via Royal Mail tracked48?

@JandsomeOat Hi, I'm glad you told me about this issue. Sorry about this. Please can you drop us a private message and I'll get this looked into for you. Thank you. - John Allen A

@ask_burton I was told I had received a refund on an item purchased via @klarna,now I’m getting emails from them informing I owe them money still. Can you inform me of what’s actually happening as I’ve paid the balance - so as to not impact my credit because of your incompetence.

@ThinkFast2021 Hi there, Thank you for reaching us,  I'm happy to help. Could you please sent us a DM so that I can assists you further regarding on this, - Roberth

@ask_burton Hi there when do you lot release new clothing etc.? You lot don’t do a wide range of joggers which is frustrating. Also sweatshirts etc. are lacking! I would do the ‘unlimited burton’ for a year but the clothes you lot offer are not a wide range😬😑

@Jessmyates Hi, Thanks for bringing this to my attention. In able for me to look into this further, can you please send me a private message regarding this? Thank you! - Joshua C

@ask_burton I made a return on 10th Jan, then needed to return something else. So I didn’t have 2 returns and pay 2 delivery charges I contacted you to reset this for me. You only did one, then finally did the 2nd, only now you refuse return as past return date?!

@BAfriki Hi there, Thanks for reaching out. For me to assist you further on this, Could you send us a private message? Speak soon. - Melody

@ask_burton Ordered a blazer and got sent a waistcoat! Can't contact customer service because it seems the system works to confuse customers from accessing them. I want my refund or my blazer

@DarrenJLev Hi there, Thank you for reaching out. I can definitely help you out with this if you could just send me over a DM so I can further assist you. -Liselle A

@ask_burton still waiting for an order from 29 December that was supposed to be next day delivery. My next step will be to raise a dispute with PayPal.

@beccy1914 Hello there, I apologize for the experience. Rest assured this will be looked into further not to happen. Kindly hit us a direct message so we could advise further and have this resolved. Many thanks -Lemuel

@WillP782 Hi Will, I am sorry to hear that you haven’t received your order yet. Please can you DM me your order number and email address? I’ll take a look into your order then I can get to the bottom of this for you. - Sheilamarie

@ask_burton So apparently my package has been delivered but sadly not to me. Big surprise, the picture the "delivery company" took shows nothing that identifies either the package or location. Can you please look into this? I can DM info again if needed.

@ask_burton Hi, I made an order and paid for next day delivery which should have had it arrive yesterday. Why you use Evri is beyond me and if I had realised I wouldn't have put in the order but can you please find out if I will have it by Christmas?

@CrystalWh0re Hi there! Can you please send us a direct message so that we can advise further? - Lea

@RagemoaR Hi! I'm sorry to hear that, kindly send us a direct message including your order number, email, and address with postcode to assist you further. Thank you. - Kyle A.

@ask_burton hi sent a dm regarding a return, not yet had a response can I get an update please :)

@MenaceIIManU Hey Alfie, I am sorry to hear that you still havent receive your parcel yet. No worries, I can definitely look into this for you. Could you please send me a direct message so that I can assist you further with this? Many thanks, -Joshua M

@ask_burton where is my order?. It's been 3 days now and it hadn't been dispatched. So much for next day delivery

@BexiJane1971 Hey Rebecca, Don't worry! I'll look into this for you Please can you confirm your order number and e-mail address for me in DM so I can get this checked out? - Saman

@ask_burton Help!! I sent my return via the local Evri shop over two weeks ago. Tracking hasn't been updated and shows it still being at the store which I can't believe. Can you please confirm where my return and related refund are as a matter of urgency??!

We are busier than usual so please check our FAQs. For latest return information: bit.ly/2S0kjix For up to date information about deliveries: bit.ly/2xRKz84 If you still need help, ping us a DM with your full name, order number, email address, Post Code.

@AghiSidhu Hey! Please direct message us with your order number and email address for me so I can look into this for you? - Courtney

@ask_burton Hi - I haven't received any response from @ask_burton yet...

@ask_burton I've had my Burton jeans for less than 12 months and they're already falling apart. Can you please help with sorting out a replacement?

@AghiSidhu Hi Aghi, could you please send me a direct message so I can look into this for you? Thanks! - Krisha

@ask_burton Hi Hedsyle did you receive it?

@qasim_choudry12 I ma sorry to hear this, could you please send me your order number or email address used to place an order via DM. Thank You

@brad_scott Hi there Brad, please send us a DM so we can assist you further. Thanks - April