Ask Wells Fargo

@loubarina Hi Lou. Can I help you with something specific? Do not include any account numbers in your response. Thanks. -Sofia twitter.com/messages/compo…

wells fargo

@Adabear_Art Is there something specific about your experience that you'd like to further address with us? Please DM us the details without sharing account number. We'll do our best to assist. -Sofia twitter.com/messages/compo…

it's so cool how they don't let me just outright pay the bill with a credit card so I have to pay the extra fee for a debt transfer instead. Nice to see wells fargo looking out for capital one's bottom line, the little guys gotta stick together

haaaaaagghhhhh i'm fine IM FINE IM FINE im jsut payi9ng a credit card bill w/ another credit card to keep my balance at 0% apr which is fine and normal and ppl do it all the time aaaGGHGHGHGHHH

We appreciate the additional information. Since there is no reported outage at this time, we recommend contacting your cellphone service provider for troubleshooting assistance. In the meantime, we want to be sure any questions or concerns you may have are addressed. Please send us a direct message with more details about the reason for your call, no account numbers. -Isaiah

Hi, Bryan. Your concerns are very important to us. Currently, we are not experiencing any known issues, and you may reach a banker any time at 1-800-869-3557. If you continue to experience issues, please send us a DM with more details about the error and more information about the reason for your call. Please do not include any account numbers in your message. -Isaiah

@pscanling Hi, Paul. We understand that this situation must feel alarming, and we're here to help. To get started, please send us a DM with additional details (no account numbers). -Isaiah twitter.com/messages/compo…

Hey @WellsFargo I need to report a stolen card and your fraud line is not working. I need your help right NOW!

Hello, thanks for reaching out. It's unfortunate to hear about the issues you're experiencing with your payment, and we'd like to help. Please dial the phone number on the back of your card, or dial our toll-free phone number 1-800-869-3557 to speak with a banker who can authenticate your identity and look into this. Representatives are available 24 hours a day, 7 days a week. Additional support options are conveniently available on our Customer Service page: on.wf.com/6010BBe38G. -Anthony

@WellsFargo HELP NEEDED! Nobody can locate my account when I attempted to make a payment yet I receive texts I am past due! This is impacting my credit! Please help!

@BeekeeperHeel Hello. I would like to learn more about your experience with us. Please send us more details in a DM with your full name and phone number (no account numbers). We would appreciate this chance to help. -Isi twitter.com/messages/compo…

@Jeremybtc Someone opened an account in my name without my consent then sent me the card. I withdrew their money. Wells Fargo it was like $900 in my name. I even asked them wtf? And the teller told me I could close account and withdraw it. So I did. Had to be some scam I interrupted.

A Wells Fargo executive built a system that committed 3.5 MILLION crimes. She retired with a $125 MILLION compensation package before the federal fines hit. > Wells Fargo was the golden child of American banking > The only major bank to walk away clean from the 2008 financial crisis. Their CEO was on the cover of Fortune magazine as the best banker in America. > Behind that reputation, managers were given daily quotas for how many accounts and credit cards each teller had to open. > Staff were told "eight is great", every customer needed eight Wells Fargo products. Miss your target and you were threatened, fired, or forced to work unpaid overtime. > So employees started opening accounts customers never asked for. Forging signatures. Creating fake email addresses. > They were even moving money from real accounts into ghost ones to make them look active. Real customers started getting charged fees for accounts they never knew existed. > Employees who called the ethics hotline to report what was happening were fired. > The Los Angeles Times broke the story in 2013. By 2016 the full scale was out with 3.5 MILLION fake accounts opened over 8 years. > Wells Fargo paid $185 MILLION, then $1 BILLION, then $3 BILLION in fines. 5,300 employees were fired. > Carrie Tolstedt, the executive who built and ran this entire division, retired before the federal fines hit and walked away with $125 MILLION in compensation. > The bank eventually clawed back $67 MILLION. She kept the rest. In 2023 she settled charges for $17 MILLION. They put the people who followed orders in the street and let the person who wrote the orders keep the money. That is not a scandal. It is just how the system works.

@torminj Hello, we noticed your post & this isn't the experience we want you to have. We'd like to help. Please send a DM with more details about what occurred. For security purposes, please don't include account or card numbers. Thanks. -Anthony twitter.com/messages/compo…

got some wells fargo fraud shit happening im so stressed rn I hate being an adult!!! let's all go back to using just cash!!!!!!!!!!

Hello, Diane. I noticed your post. Receiving clear and supportive information throughout and after the claim process is essential for peace of mind and timely resolution. I want to ensure that your concern is appropriately addressed. To do so, please send us a DM with your full name, phone number with dashes, and any additional details on your most recent impact. Refrain from sharing any account numbers in your response. -Vanessa

I noticed my checking account at @WellsFargo had 4 unauthorized withdrawals. I filed a claim within 48 hours and was assured I would get my money returned. Now Wells Fargo is refusing to return my money. I filed a police report and now I am switching banks after 40 years. Bummed

Hello, we noticed your posts & this isn't the experience we want you to have. We'd like to help. Please send a DM with your full name, your phone number with dashes & more details about what occurred. For security purposes, please don't include account or card numbers. Thanks. -Anthony

Anyway @WellsFargo declined my claim even though this merchant does not exist and there’s no receipts or trace of these transactions in my @Apple pay. I’ll be moving all my personal and business accounts elsewhere.

@WellsFargo is going to lose customers. I recently had 3 charges on my account that I did not recognize. The merchant info associated with the charges does not exist anywhere online. Somehow the scammer was able to infiltrate my data through @Apple pay and make it look

@Darla_Marlene Thank you. Please send us a DM with your full name and phone number with the dashes included. Thank you. -Tania twitter.com/messages/compo…

@Ask_WellsFargo Sent 2 last night

Homebuilder confidence fell to 34 in April, the lowest in eight months and down four points from March, as economic uncertainty and high interest rates weigh on sentiment, according to the NAHB/Wells Fargo Housing Market Index. Any reading below 50 signals negative sentiment. The slump comes at the peak of spring selling season, which has been clouded by the Iran conflict, soaring oil prices, and renewed inflation fears. Read: rltor.cm/EzGp5v

@Darla_Marlene We would like the opportunity to assist. Please send us a DM with more details about your situation, your full name and phone number with the dashes. Thank you. -Tania twitter.com/messages/compo…

@realtordotcom @remax steals homes for @WellsFargo

Hi there. I noticed your post and want to ensure you have helpful assistance with your concern. So that we can best assist you, please send a DM with additional details about what occurred, including your full name and preferred method of contact. Do not share any account numbers in your response. -Jade

@osamiibinladen Hello, there. I would like to have a better understanding of your situation. Please send us a DM with more details (no account numbers), your full name and phone number including the dashes. Thank you. -Tania twitter.com/messages/compo…

wells fargo is a HORRIBLE bank. i been going off for the past TWO days on them

Hello. I noticed your comment. These matters are taken seriously as we want our customers to feel comfortable banking with us. I want to ensure that this is not overlooked. So that I can share your experience with our support team, please send us a DM with your full name, phone number with dashes, and any additional details on your most recent impact. Refrain from sharing any account numbers in your response. -Vanessa

@RepGregSteube good bank of america and wells fargo can stop discriminating against me because my last name isn't indian fucking joke

Agreed. We don’t need to “fix” the H-1B program. We need to END it. My EXILE Act does exactly that… America FIRST means putting our workers first.

Hello. Receiving a suspicious text message can feel alarming. The security of your information is our top priority. Be mindful of phishing scams from unknown numbers. These kinds of text messages are received from these common Wells Fargo short codes: 93557, 93733, 93729, 93767, 20342, 22981, or 93000. If you see a suspicious message mentioning Wells Fargo but didn’t click on the link or open any attachments, email the message to us at reportphish@wellsfargo.com and then delete it. You will receive an automated response. Feel free to visit our security center at on.wf.com/6019BBdDsd. -Cedrick

@WellsFargo Got this lovely scam text today if y'all care

Crypto scams don’t always look like scams. They can feel personal and convincing. Watch for “guaranteed” returns and pressure to use crypto ATMs — once your money’s sent, you may not get it back.

I understand you’re having difficulty sending us a direct message with the requested details. However, obtaining this information is essential, so we can escalate your concern appropriately. Beneath this reply, you should see a blue speech bubble icon with the text “Send a private message,” which will allow you to initiate a DM with us. Please be sure to select that option, so you can securely communicate the details needed for further review. Do not include any account numbers in your response. -Jade

@Ask_WellsFargo As mentioned the app is not allowing me to dm you. Dm me

@Ask_WellsFargo I've been unable to message you on X. I visited 2 branch locations who were unable to help me withdraw money from my account. I even called customer service 3 times and no one has given me any reason as to what is going on. What do I do? I can't access my money.

Hi there. I noticed your post and wanted to reach out, as this is not the impression we want you to have of Wells Fargo. To have a better understanding of your experience, I'd like to invite you to please send us a DM with more details at your earliest convenience. Kindly include your full name and preferred method of contact (no account numbers). We're here to help. -Ant

@whits23 I see you have an unfavorable view of us. Your opinion matters. DM us the details of your concern without sharing account numbers. -Suzette twitter.com/messages/compo…

@WellsFargo thanks for sucking at your job

@DavidSmallx We recognize that fraud-related issues can be distressing. I recommend reaching out to your financial institution and local law enforcement to report your fraud experience. To speak with our bankers directly, visit on.wf.com/6016BBbQgi for instructions. -Hirro twitter.com/messages/compo…

@Ask_WellsFargo I want all #scammers to see his bank details so they can scam him... I will not delete his bank account information. He is a fraudster. I have tried to send you a DM but each time I do it says "failed" why is that?

@Ask_WellsFargo how can I report fraud from a wells fargo bank account? when I try to DM you it says failed to send.