esure

Good morning! 🙂 Our Social Media Team is here to help Monday to Friday, 9am–5pm. If you need any assistance, please send us a direct message and we’ll be happy to help. ~ NR

@geezerpaulr Good afternoon! Yes, that's correct. You can find the criteria on your Schedule of Insurance document. If you'd like to check, you can log in to your account here: bit.ly/4wLhKBQ. Thank you ~ NR

So @askesure I have a first alternative car insurance policy. It has the driving of Cars for a party only benefit. Would this cover me to drive a small van that weighs less than 3.5 tons in the UK? Your online chat said yes, but I want to triple check to be safe.!

@AlexFrewen92 Hi Alex, we're sorry you are having issues contacting the team. Please send your details to us via DM, and we can assist you. Thank you ~ NR

Hi @askesure, been in contact via chatbot on 3 occasions since Feb & also recently emailed CustomerRelationsExec@esure.com. Phoning is impossible without a policy. Despite promises of updates & contact I’ve not received any communication. Why does my request remain unresolved?…

@GaryBrooks0159 Good morning Gary! We're sorry to hear of your wait time. If you would like to discuss further, please send us a DM. Thanks ~ NR

@askesure Your telephone system is appalling, 29mins just to pay a renewal 😡😡

@askesure Your online automated service in atrocious, 3 phone calls an 30mins later still cannot sort a simple task / request 😡😡

@sc_wadsy Good afternoon, we're sorry to hear this. Our DM's are open if you would like to send us your details and we can assist. Thank you ~ NR

@askesure Why did you renew my policy when I notified you that I wanted to cancel it a month ago and when are you going to fix your website, so I can contact one of your human beings to try and get my money back? #SheilasSpiels

@GhostOfXmas67 Good afternoon, we're sorry to hear this has been your experience. Our DM's are open if you wish to discuss further. Thanks ~ NR

@askesure REALLY disappointed a claim we had for our roof which we had under storm damage dismissed by your lot as wear & tear🙄.(storm damage could've been there for months & months contractor said) Only noticed during torrential rain pouring in end of may..beware of these lot

@blindvision_ Good afternoon, we've responded via DM. Thanks ~ NR

@askesure I would like to make a formal complaint about the lack of communication and data sharing with Shelia’s Wheels insurance company. I have sent a DM. Please contact me ASAP thank you

@emma_felts Good afternoon Emma, we are very sorry to hear of your experience. Our DM's are open, if you would like to send us your details and we can investigate further. Thank you ~ NR

@askesure My house flooded in October 2024, explain why after nearly 2 years, you are still contesting the costs to fix my house. Despite providing you multiple quotes in the same ballpark. And you providing none. Except someone wanting to put asphalt in, which is illegal now.

@pimlott1981 We apologise this has been your experience. Our DM's are open if you would like to send us your details to discuss further. Thank you ~ NR

@askesure They can’t reduce it. Can’t believe how poor the service is

@askesure an increase of over £250 when I have increased my no claims and been a customer for over 2yrs. Complete shambles, no loyalty or wish to keep custom!!

@ArtfulDodjar Good Morning, thank you for your feedback, we’re pleased to hear you’re happy with your renewal and the reduced premium. We truly appreciate your continued support. Thanks ~ ND

@askesure Renewal time and another auto reduction in price! Thanks!

@DuDeX303 Good morning, we're very sorry to hear about your experience. Please feel free to send us a DM with more details, and we’ll do our best to get this resolved for you as quickly as possible. Thank you ~ ND

@askesure I want to insure my car with you, but your website won't let me, it says my email address is already in use, I'm guessing only because I was with you years ago. Trying to sign in with that email address won't work either throwing errors. Not a 'welcome back' I hoped for

@stanrude Hi Andrew, we are sorry to hear this. Our DM’s are open if you would like to send us your policy number along with your D.O.B, 1st line of address and the email address linked to your policy? Thanks ~ BT

@askesure please advise

@DCJ0094 Good afternoon, we suggest contacting the team directly and they can update this for you. Click the Need Help option on the website to connect with the Live Chat team -bit.ly/484URj3. Thank you ~ NR

@askesure Hi, my question is that if my credit card information you have in your system has changed, how to update the card information in your system so that you can renew my car insurance without any problem..

@askesure to login my esure account to update my credit card information however esure may blocked to login from overseas IP, what should i dov?

@Cal2707 Hi Cal. Our DM’s are open if you would like to send us more information on the matter and we can assist. Can you send us your policy number along with your D.O.B, 1st line of address and the email address linked to your policy? Thanks ~ BT

@askesure I’ve just spent 30min on the phone to cancel my home insurance renewal. Received email confirming it. Then another a minute later stating Auto renewal has been applied. What on earth is going on with your renewal team

@colley80 Hi David, We are sorry to hear this has been your experience. Our DM’s are open if you would like to discuss further. Thank you ~ BT

Trying to car insurance with @sheilaswheels and @askesure is a absolute joke won’t allow my e mail address via compare the market and the phone number tells you to use the website which won’t allow my e mail on there own site !! What happened to being able to speak to folk direct

@GhostOfXmas67 Hi, we are sorry to hear this. Our DM’s are open if you would like to send us more information on the matter and we can assist. Thanks ~ BT

@askesure Me "ok I just wanna know if we're covered for what I suggested maybe the problem on my policy?"..esure " I'm not able to tell you that" me "why it's my policy I want to know if I'm covered"....dreadful cloak and dagger way of dealing with a claimant

@askesure me "we've had water pouring into our upstairs bathroom window think it's either guttering or fascia no expert"...esure "you need to get someone out to examine and report" me " ok can you tell me if we're covered on our policy" esure " I can neither deny or confirm".....

@DarbySimonM Good afternoon, we're very sorry to hear this has been your experience. Our DM's are open if you would like to send us further information and we can assist. Or click the Need Help option on the website, to connect with the Live Chat team - bit.ly/484URj3 Thank you ~ NR

@askesure @askesure What in God's name is going on??? It took you 2 months to validate my claim, and now over 10 days later, I have still not received a settlement figure. This level of service is awful!

Good morning! 🙂 Our Social Media Team is here to help Monday to Friday, 9am–5pm. If you need any assistance, please send us a direct message and we’ll be happy to help. ~ NR

@greetjenkins Good afternoon, we're sorry to hear this has been your experience. The team can be contacted by clicking the Need Help option on our website - bit.ly/484URj3 ~ NR

@askesure hi how do you actually speak to a human re a courtesy car whilst car is in repair??? How does one do this as fully comp customer. No human option whatsoever after ages on your system