esure

Good morning! 🙂 Our Social Media Team is here to help Monday to Friday, 9am–5pm. If you need any assistance, please send us a direct message and we’ll be happy to help. ~ NR

@DarbySimonM Good afternoon, we're very sorry to hear this has been your experience. Our DM's are open if you would like to send us further information and we can assist. Or click the Need Help option on the website, to connect with the Live Chat team - bit.ly/484URj3 Thank you ~ NR

@askesure @askesure What in God's name is going on??? It took you 2 months to validate my claim, and now over 10 days later, I have still not received a settlement figure. This level of service is awful!

Good morning! 🙂 Our Social Media Team is here to help Monday to Friday, 9am–5pm. If you need any assistance, please send us a direct message and we’ll be happy to help. ~ NR

@greetjenkins Good afternoon, we're sorry to hear this has been your experience. The team can be contacted by clicking the Need Help option on our website - bit.ly/484URj3 ~ NR

@askesure hi how do you actually speak to a human re a courtesy car whilst car is in repair??? How does one do this as fully comp customer. No human option whatsoever after ages on your system

@DarbySimonM Hi Darby, we are extremely sorry you still have not been contacted. We will escalate this for you. Thanks ~ BT

@askesure Another 8 days have passed and still nowhere nearer getting this sorted.... What is going on with esure's claims department!!

@RiaStones Hi RiaStones, we’re sorry to hear this has been your experience. Please send us a PM with your details and we’ll do what we can to help. Thanks ~ SC

Hi TaffyRambo, sorry about the trouble and thanks for your patience. We would kindly ask for you to DM us your contact details for a member of our team to get in touch or contact our customer support team directly via our official website so we can look into this for you as soon as possible ~ SC

@askesure hello. I’ve been trying to log in all day to renew home insurance. I get the link but when I click I get the info that you’re having technical problem.

@minsterlawuk @minsterlawuk sounds like a great evening for such an important cause 👏~ SC

Recently, our team were delighted to spend the evening with our friends at @askesure at a quiz night in support of @Shelter, to enjoy some friendly competition, good chat and a few well earned drinks, all while supporting a cause that matters. #PersonalInjury #Insurance

@DarbySimonM Hi Simon, we are sorry to hear this. Our DM’s are open if you would like to send us more information on the matter and we can assist. Thanks ~ BT

@askesure @askesure Really dissapointing that 6 weeks after having been the victim of organised crime and my car having been stolen off my drive, that there is still no resolution and communication is poor. How do I complain? Should I contact the @financialombuds?

Hi, we apologise about this. I understand you are awaiting a manager call-back. Would it be possible to send us the policy number along with your D.O.B, 1st line of address and the email address linked to your policy?. So we can see the progress and if there is anything we can do also. Thanks ~ BT

@askesure Already done that. Waiting for a complaints manager to call me

@askesure you are making it impossible to pay for my Vulnerable 98 year old aunt’s home insurance. Disgusting how you deal with people without no access to the internet. Your customer service experience stinks

@cloekenmuir Thank you for bringing this to our attention. The views expressed are personal and not made on behalf of esure. We can assure you that we will review this matter and will take any action deemed appropriate in the circumstances ~ SC

@askesure @Mags2C2 More abuse of of her 3 days from when it started again and she’s still going I hope she gets dealt with as now the police are involved

Hey @askesure this really the type of person you want working in your glasgow office?

@nickarmitage Good morning Nick. We are sorry to hear this has been your experience. Our DM’s are open if you would like to discuss further. Thank you ~ BT

Anybody else fed up with @askesure ? Lamentable service via their wrb page. I was on 'esure chat', the operator asked me a question and then ended the chat. How unhelpful is that?

@TonyVCarter Hi Tony. thank you for the feedback. We used Dave O'Deer to bring some humour to our advert and also make it relevant and fun and stand out to become memorable. Thanks ~ BT

@askesure I doubt very much that you would pay out on this claim. The stag is unlikely to have a licence or insurance.

@DriversShame The 0H D33R number plate was intentionally included to add humour and fit naturally within the deer's cartoon world — a little detail designed to make viewers smile. We appreciate your feedback. Thanks ~ BT

@askesure using an illegal plate, even in an animation and for humour is a bit irresponsible. There are enough idiots out there with illegal,plates and they don’t need encouraging. I also think illegal plates should invalidate their insurance policy.

@DazzSum If you would like to send us a DM with your details, we can locate your policy - to ensure all of your comments and concerns are added to your complaint. Thank you ~ NR

@askesure No thank you. Your colleague made your company’s position very clear. A formal complaint has been lodged regarding the decision to deny my claim on the spot using Google Maps imagery from 2021, without any inspection or consultation with a qualified roofer or surveyor.

@askesure declined my storm dmg claim which resulted in leaks into our child’s bedroom. Dmg followed strong winds. I paid for urgent repairs. They relied on local weather data + Google Maps 🙄 to refuse, no inspection. Worth checking what “storm cover” really means. #DontUse

Hello 👋 The team are here to assist you if you need anything, send us a DM. 💌

Our administration fee applies to policy changes made mid-term, including those made online, as it covers the processing and updates required to maintain your policy accurately. If you wish to discuss this further, our DM's are open and I can look into this for you. Thank you ~ NR

@askesure So how do you justify £15 admin for a change that I made online (no human interaction) and that is handled by your computer algorithm? You should note my policy is due for renewal in just over a month, I have certainly noted your automatic admin fees!

@askesure so I have moved my car from the street outside my home onto a newly created off road area at my property, you give me 37p back in premiums, but then charge me £15 for the privilege of telling you! WELL DONE for the money grabbing!

Good morning Gerard, To receive a multi-car quote, you’ll need to enter your current policy details so our system can locate your existing policy and apply the appropriate discount to your second vehicle. You can get your Multi-Car quote here: bit.ly/4t6JrUr If you need any help, feel free to send us a DM — we’re happy to assist. Thank you -NR

Hi @askesure I would like a quote for adding a car …. You seem to want all my details again …. Seems very laborious ….