esure

Good morning! 🙂 Our Social Media Team is here to help Monday to Friday, 9am–5pm. If you need any assistance, please send us a direct message and we’ll be happy to help. ~ NR

Good afternoon, we're so sorry to hear this and we hope your wife is doing okay. You can reach our claims team using the link below. It includes our contact numbers, or you can click the “Need Help” button in the bottom left corner to connect with our live chat team: - bit.ly/3X2fsh4 Just so you are aware, you can also log a claim online by logging into your Account - bit.ly/4rCDZHc Thank you ~ Natalie

@askesure 1/2 how can I report an accident when you HAVE NO 24hr number. My wife had a collision at approx 3:30. I arrived @ 4:30. Wife left in ambulance. Car moved & spent 34 minutes on a call to @TheRAC_UK app location did not work??? !!! Between us using maps car was found.

@Demyon Hi Demyon, we're sorry to hear about your experience. When you visit our profile, you should see an envelope icon that allows you to send us a direct message: @askesure" target="_blank" rel="nofollow noopener">x.com/@askesure . Thank you ~ Natalie

@askesure This is the whole problem. Done multiple times and you always promise to call back. You never do.

Good morning ☕️. The team are here to assist you if you need anything, send us a DM. 💌

@Demyon Hi Demyon, We are sorry that you are unable to DM us. We would request that you contact us via the live chat option on our website. Thanks ~ Brody

@askesure Hello. DM doesn't seem to be available for me. Please DM me to discuss ongoing issue.

@wildebeast13 Hi Tony, we are sorry to hear this. Our DM’s are open if you would like to send us more information on the matter and we can assist. Thanks ~ Brody

@askesure how can you justify a 45% increase in premium when nothing has changed? Would go to Allianz whose like for like quote is cheaper than last years esure one. But you actually make it impossible to cancel on the renewal quote.

@Dabchickgolfer Hi Jacqueline, we apologise you have emailed and had no response. If you could resolve your issues contact us via DM or via the live chat option on our website. We can try and get this resolved. Thank you ~ Brody

@askesure I emailed but no one answered. .

Do not buy @askesure Esure Car Insurance!! i had it and someone hit my car and they were useless and did not deal with my claim. My witness gave all the details and they did nothing. Waste of money and no protection whatsoever!! Fraudsters

@TMcinerney123 Good morning Thomas. We are sorry to hear this has been your experience. If you are unable to contact us via our DM. You can try to contact us via our website and the live chat option and we will be more than happy to help. Thanks ~ Brody

@askesure Hi. I need to speak to customer service and it won't let me dm?

Good morning 🌅 Our DM's are open, if you need any assistance. ~ Natalie

Good morning Luke, if your change has been accepted online, the cost will be applied based on how you pay for your policy. If you pay monthly, the amount can be spread across your instalments. If you pay in full, the payment will be taken immediately. If you need any further help, feel free to send us a DM — we’re happy to assist. ~ Natalie

@askesure where can I send my bill for the admin fee for updating my car registration number online? You charged me a £15 admin fee and yet I did all the work so just need to understand where I should send my admin bill. Thanks.

@cufettes Good morning Craig. We are sorry to hear this has been your experience. Our DM’s are open if you would like to discuss further. Thank you ~ Brody

@askesure I called 0345 607 2707 at 8:50 to hear the out of office message “our advisors are available between the hours of 08:00 & 17:00 Mon - Fri, please call back during these times. Goodbye?!?!?!

@cufettes Good morning Craig. We are sorry to hear this has been your experience. Our DM’s are open if you would like to discuss further. Thank you ~ Brody

@askesure today I called 0345 607 2707 at 8:50 the answer phone message says your team are available 08:00 - 17:00. Please call back during these hours. Goodbye?!?!?!

@downiematt Good morning Matty, our DM's are open if you would like to discuss anything further. Thank you ~ Natalie

@DB_247 @askesure Yup and phone and speak to someone and the couldn't really careless,, I'll maybe try 1st central, no danger someone with 20 plus years experience should be paying more a month than my newly qualified 17 year old daughter

I highly suggest anyone with @askesure car insurance check there Renewals because that is ridiculous guess who won't be getting my £40 let alone £120 next year

@CraigHa41876999 Hi Craig. We are sorry to hear that. We can review your quote, by clicking the Need Help option on the website to connect with us via Live Chat bit.ly/3X2fsh4 Thank you ~ Natalie

@askesure how do you justify my car renewal insurance premium going from £400 to nearly £1200? I’m 54 with 12 years NCB! All other insurers are quoting £390 - £440. You’ve just lost my business.

Good morning 😀☕️ The team are here to help, if you need anything send us a DM. 📩

@citizen_first25 Hi citizen_first, we are sorry to hear this. Our DM’s/PM’s are open if you would like to send us more information on the matter and we can assist. Thanks ~ Brody

@askesure Sorry to say my experience review was shocking you should be giving them valuation on the payout NOT copart I pay you not copart

Having car insurance is a complete waste of time my experience with @askesure hasn't been really good they've been more than completely useless. Take weeks to respond to an email

@LowryRLM Hi Dave, we're sorry this has been your experience. Please note, our only official page for Sheilas' Wheels account is @asksheilas. If you need to discuss anything further, please send us a DM with your details and we can assist. Thank you ~ Natalie

Hi @Comparethemkt Tried to buy car insurance @sheilaswheels No can do; my email is linked to a contents policy Tried to buy car insurance at @askesure They say no; my email is linked to a Sheila's policy Could have saved hours if I knew they were the same. Went to @GoSkippy

@downiematt Good morning. We’re sorry to hear your renewal price has increased. Our team is available to help - just click the Need Help option on our website to chat with us, and we can review the quote - bit.ly/43EW2BI Thank you ~ Natalie