Ask Lazada PH

@pinkoni0n_ @LazadaPH Hi, kindly send us a DM on our customer service page @asklazadaph for us to assist you. To know more about Lazada, Kindly visit this link lzd.co/Other_Topics. Thanks!

@LazadaPH @asklazadaph is this legit? Is your platform is being used by scammers?

@AbadGennie Hi, @AbadGennie. We understand your frustration. Kindly DM us the associated order number thru @LazadaPH for us to check the status of your order. Thank you. -Shuurei

@asklazadaph I wanted to talk to a live agent. I ordered the last 12.12 and also paid for it using Lazada, but until now I haven't received the item yet. It's past its delivery date. So frustrating the chatbot can't answer my questions!!! very bad customer service!!

@nmdelrio Hi, sorry to inform you but there's no chance po for us to help you to get that item within this day, kindly anticipate nalang po within the estimated delivery date. Thank you! - Alejandro

@asklazadaph how can I can get this delivered today, because there will be no one at home to receive it tomorrow? Thank you.

Iiiiiiiiiittt’ssss Sharing Time! #McShareTheLove

@shinxxvt @LazadaPH Hi @shinxxvt, we understand your frustration. Kindly send us via DM the associated order number(s) of your concern for us to pull up the details. Thank you. -Agatha

@iamjustme1009 @LazadaPH @ShopeePH Hi @iamjustme1009 maaari mo po kaming i-DM para ma-assist namin kayo. To know more about Lazada, Kindly visit this link lzd.co/Other_Topics Salamat! - Agatha

Tangina mo, @LazadaPH @asklazadaph. I always pay my dues 2-3 days ahead of my due date, then you freeze my account saying na I missed payments, even on other platforms I pay ahead of time! Buti pa yung @ShopeePH my silbi.

@IamLenq Hello, @IamLenq. We understand your frustration. You have been refunded to your account because the orders were cancelled. We have already passed your complaint to the logistics team, who will look into it. We regret the inconvenience and experience. -Shuurei

@asklazadaph I never asked to cancel delivery of these products: (707872520800041 and 706068513200041). I even asked the courier to make sure that they will be delivered today. Yet they were cancelled. Why did this happen?

@SteffytUp Hi, @SteffytUp. We understand your concern. Your parcel is still currently at the facility. Please expect some delays in shipment due to our weather condition. We hope for your understanding. Thank you. -Shuurei

@unknownngif Hi, @unknownngif. You may need to get in touch with your loan provider You may send an email to ATOME at cs@atome.ph or to AKULAKU at cs.ph@akulaku.com. Thank you. -Shuurei

@asklazadaph Lazpay Later is greyed out when choosing as payment option

@zaipan @LazadaPH Hi, @zaipan. We understand your frustration. May we ask for the order number for us to check the status of your order? Thanks. -Shuurei

@LazadaPH @asklazadaph Why???? again??? I NEVER ASKED TO RESCHEDULE IT. it defeats the purpose of fast delivery kung ganito naman service ni walang makontak sa inyo. THIS IS TOTALLY FRUSTRATING!!!

@vladdieverse @LazadaPH @vladdieverse Hello, our bills payment system is currently unavailable. Rest assured that we are working to fix this as soon as possible. However, if you need to settle the bill immediately, it may be best to use other payment channel outside Lazada. Thanks.- Avery

. @LazadaPH bill payment function is down

@Kimmie_Yewoniee @benchtm @LazadaPH @Kimmie_Yewoniee Hello, we appreciate your feedback. Feel free to send us a private message anytime if you need assistance regarding our products and services. Thank you and stay safe. - Avery

Nagtatampo 🤸 na 🤸 ako 🤸 @benchtm 🤸 and 🤸 @LazadaPH 🤸 July 🤸 3 🤸pa 🤸 ako 🤸 nag 🤸 check out 🤸 hanggang 🤸 ngayon 🤸 "seller 🤸 to 🤸 pack" 🤸 pa 🤸 rin 🤸 mga 🤸 vebs 🤸 PS. Nagtatampo na talaga ako for real 🥲🥲🥲

@MThereseReyes @LazadaPH @MThereseReyes Hello, we appreciate your feedback. Feel free to send us a private message anytime if you need assistance regarding our products and services. Thank you and stay safe. - Avery

@LazadaPH I need to talk to an agent and not a bot about a purchase. Kindly assist.

@Carloss_4528 @LazadaPH @Carloss_4528 Hello, we appreciate your feedback. Feel free to send us a private message anytime if you need assistance regarding our products and services. Thank you and stay safe. - Avery

mas mabilis sa @LazadaPH daw. Parang hindi lol

@cheskatg Hello, @cheskatg. So that we can investigate, kindly DM us with your registered email address or phone number. Thanks. -Shuurei

@asklazadaph Help. Lazpaylater Atome keeps freezing my account. This has been going on for days now.

@pyropemisc @LazadaPH Hi, @pyropemisc. Please send us the Order Number of your parcel via DM for us to check the status. Thanks! -Shuurei

Yung 1am nasa hub na yung parcel kahapon pero di pa din nagdelivery attempt. Tapos ngayon di din possible ideliver kasi holiday. Kalokohan nyo @LazadaPH @asklazadaph

@ahnleaderz Hi, ahnleaderz. We understand how you feel and your feedback matter to us, may we ask for your specific concern so we can assist you? Thanks. -Xen

Pls hear ur customer complaint...those sellers and products are sus ty @ShopeeCare @Lazadacare_ID @asklazadaph

@jazzmine2795 Hi, @jazzmine2795. We understand how you feel about this. Please send us a DM to our customer service page @asklazadaph including the related order number for our reference. Thanks. — Jihan

Eto na naman tayo @LazadaPH @asklazadaph sa Failed Delivery na kesyo ni-refuse ko raw yung parcel kaya failed. Be. Bakit ko naman irerefuse yon e bayad na yon???? Bakit ba kasi hindi na lang aminin or magsabi ang Lazada express riders niyo na hindi muna nila madedeliver