A Small Orange

Looking for customer service or support? Please visit our website directly as this social media channel is no longer being monitored: asmallorange.com

@TallBlondeGuy @TallBlondeGuy Please send us a DM with the ticket ID. We will be glad to take a look at it.

@asmallorange Hey, does grousing on Twitter get a ticket escalated? I’ve been struggling with your support for almost a week.

@BenPeoplesInd Unfortunately, we currently do not have any plans to add Let's Encrypt support but this does not mean it is not being considered. We do not have an estimated time frame for if/when this feature may be added. We certainly appreciate your feedback.

@DissociationMVP Hello DissociationMVP. We see your DM. One moment to follow-up!

@asmallorange Need some support, DM already sent. Have a site down. Thanks!

@rickysteele Hey There, Ricky. Chellie here. It's disappointing to hear about your experience with our customer service. Please send us a DM, and we'll be happy to help with a resolution.

@montaguederick Thank you for the replication steps, we will update our admins with this information.

@montaguederick Thank you for the DM. It can be a challenge when the admins are not able to replicate the errors that you are experiencing. If you could include any replication steps that would assist the admins.

@montaguederick We were able to locate the Ticket ID, and we are working to get it reviewed and processed by our Admin Team for you.

@montaguederick If you can let us know that Ticket ID, we'll be happy to work to get it escalated and processed for you.

@montaguederick @montaguederick thank you, we will continue to assist you there.

@montaguederick Hello there, thanks for reaching out. Please send us a DM with your ticket number so we can take a look.

@_MikeSchmitz Hello Mike, Our Admin Team is aware and they are actively engaged in getting this resolved. We are very sorry for the inconvenience, and do appreciate your bringing this to our attention.

@asmallorange your customer area (and my site hosted by you) are both down:

@pedrobjorn Our offer to assist you with this issue still stands. Feel free to send us the ticket ID if you want to have us try to resolve this problem.

@pedrobjorn Alright well if you change your mind and would like a member of management to look at it, our DMs are open! We wish you the best moving forward.

@pedrobjorn Hey there visualbear, it might be able to be recovered. Do you have an existing ticket ID regarding this invoice or a restoration ticket you could have us look at?

@Siddhar65825099 Do you mean you are having trouble having the payment go through? Please send us a DM with your primary billing email so we can help look into this.

@asmallorange I can not make payment of invoice through credit card or pay pal

@BSitko We try to remain competitive with pricing while continuing to offer powerful hosting with exceptional service. We encourage you to contact our chat agents who can talk to you about the best renewal terms for you so your website remains successful.

@asmallorange Been a long time customer. Imagine my surprise when the renewal has gone up 50%. That's quite an increase.

@Alterkawia @RockCreekRunner Hello, Thanks for messaging us today. If you need assistance with a billing issue or investigation of a charge, our Live Support Team is available 24/7 to assist: chat.asmallorange.com If you have trouble logging in, simply click on the "new customer" tab.

@asmallorange what’s up with your support? It forces me to live chat and no one is responding abmfter a super long wait.

@FromPorts @Arubait @Menarama Hello, Thanks for messaging us. Can you please send us this report in an email addressed to abuse@asmallorange.com ? We will be glad to get this reviewed by our abuse team for you.

#phishing the #baluba are back! http[:]//www.aruba-servizi-sys.com fake @arubait payment mail from 174.136.15.217 @asmallorange 105.134.91.191 @menarama baluba's

@lborsato Hi Larry, Thanks for messaging us. We are able to access the cPanel on that server without error by going to this address. oneill.asoshared.com:2083 If you are not able to connect to cPanel you might try opening a private window in Safari and that should allow you to connect.

@asmallorange service is unstable again. Can't connect to IMAP server for email or cpanel.