Atomicwork

Today, we’re launching #AgenticIGA! Access provisioning shouldn't be reactive, manual, and brittle. It should work seamlessly, in the background, as your business moves. Agentic IGA does just that! It makes access provisioning autonomous, intent-driven, and continuous by: ✅ Handling access requests conversationally in an employee's flow of work ✅ Understanding user intent and granting the right access in real time ✅ Enforcing least privilege by default and enforcing justifications to comply with policies ✅ Deprovisioning access automatically as roles and responsibilities change Because your employees deserve to have access without the ache! Take a look at how Agentic IGA works here 🔍 atomicwork.com/features/acces… . . #IGA #AccessProvisioning #Governance #Atomicwork #AgenticIGA #AI #IT #ITGovernance

With all the talk about AI EVERYWHERE, are we all talking about the same thing? Chatbot. AI assistant. Copilot. AI agent. These four get used interchangeably every day, and that's exactly what leads to bad buying decisions! The distinction is actually simple: it all comes down to autonomy and the ability to handle complex, multi-step workflows. → Chatbots follow scripts → AI assistants understand context → Copilots support human decision-making → AI agents act autonomously We broke down all four in a single comparison table, so you don't have to guess which one your IT team actually needs. Read here 🔗 atomicwork.com/blog/virtual-a…

We're live at The Service Desk & IT Support Show (SITS) in London 🏴󠁧󠁢󠁥󠁮󠁧󠁿 If you're at the event, swing by our Booth #241 and meet our team - Vijay Rayapati Aparna Chugh Lenin Gali Santhosh Kumar N! @amnigos and @AparnaChugh will also be leading the session: From AI agents to AI coworkers: How IT will run the AI workforce SITS Theatre 1 at 3:00 PM GMT. If you're at SITS and thinking about where intelligent IT is headed, this is the session to be at. See you there!

We're proud to be featured in The India AI Edge — a landmark report by @z47_vc and @OpenAI on how India's top companies are adopting AI. When @amnigos , our CEO, was asked about Atomicwork's AI journey, his answer was about people. From day one, we built Atomicwork to be AI-native and that meant hiring for AI fluency before anything else. Today, over 90% of our code is AI-generated, and teams across product, support, and operations have fundamentally reimagined how they work. Vijay's take for Indian enterprises navigating AI transformation: "Start with who you hire and how you skill existing teams — not just what you deploy." If you're thinking about what real AI adoption looks like inside a company, this report is worth your time. Download here🔗#download-report" target="_blank" rel="nofollow noopener">z47.com/how-india-uses…

What happens when an employee's headphones stop working on their MacBook Pro? 👀 With Atomicwork's Universal AI Agent, the answer is simple: they just ask Atom. Atom is always available (in the browser, on Slack, on Teams) using Chat, Voice, and Vision AI to see what's on the employee's screen and guide them through a fix in real time without disruption to the workday. In this use case video, Ramesh Ganapathy does exactly that and has his audio sorted before it becomes a problem! This is what frictionless IT support looks like at scale. Here are the many use cases our employees have used Atom for 🔗 atomicwork.com/universal-agen…

#74: #AIRadarDaily — @atomicworkhq For most of us, asking for help at work is a quietly frustrating experience. When your software access breaks or you need an HR document, you are forced to stop what you are doing, log into a clunky internal portal, and submit a ticket. Then, you wait in the dark. On the other side, brilliant IT and HR teams are drowning in a sea of repetitive queries, turning highly skilled professionals into stressed-out ticket routers. It is an exhausting cycle that drains the momentum from everyone involved. Atomicwork is stepping in to fundamentally rethink this entire experience. Founded by industry veterans @amnigos (Vijay Rayapati), Kiran Darisi, and Parsuram Vijayasankar, Atomicwork is an intelligent, AI-powered service management platform that completely automates enterprise support right where employees already work. The core of Atomicwork is a deeply sophisticated ""agentic"" architecture. They have built a coordinated team of specialized AI agents — an IT specialist, an HR operations agent, a security provisioner — all orchestrated by a universal conversational layer right inside Slack or Microsoft Teams. When an employee asks for software access, the AI instantly understands the context, checks company policy, runs the approval workflow, and provisions the software in seconds, all without generating a single manual ticket. What makes Atomicwork so special is its profound empathy for both the employee and the builder. It completely removes the bureaucratic friction of asking for help. For the IT and HR teams, it acts as an intelligent shield, deflecting the daily noise and giving them thousands of hours back to focus on building better systems instead of resetting passwords. It replaces the heavy, operational headache with quiet efficiency and speed. The market? Forward-thinking CIOs and global enterprises who realize that a great employee experience isn't a luxury — it is the absolute foundation of a fast, resilient business. Vijay, Kiran, Parsuram, and their team are true change agents. After spending years building world-class tools at places like Nutanix and Freshworks, they chose to tackle one of the most stubborn, deeply human pains in the corporate world: how we treat people when they need help. Watching these homegrown founders build a platform that restores time and dignity to the daily grind of work is exactly what it means to build for the larger, unfinished agenda. Let's celebrate the builders. w/ Jay Ingle & Dikshant Joshi #FutureOfWork #ProductNation

One of our favorite details from the Nova release is the just-in-time access. ⏰ Time-bound access with automatic expiry, employee-facing extension requests, and a full audit trail from the moment access is approved to the moment it's gone. It's the kind of thing that looks small on a changelog and massive in a security review. This is one piece of a much bigger release — intelligence, control, and experience upgrades that move Atomicwork from a platform you use to a platform that works for you. See everything that shipped 🔗 atomicwork.com/blog/nova-rele…

Love our new @atomicworkhq app experience on Microsoft Teams 💜🔥

Your IT team didn't sign up to reset passwords all day. Your HR team didn't sign up to answer "what's my leave balance?" for the 50th time. Yet here we are... We put together 25+ enterprise AI agent use cases — organized by function so you can see exactly where automation can give your team their time back! The best part is that most of these aren't futuristic. They're running in real orgs right now. Here are the many AI agent use cases for enterprises in 2026 🔗 atomicwork.com/blog/ai-agent-…

Most people think access provisioning is a solved problem. Submit a request, run a workflow, and grant access. We thought so too...until we built it! In our Building Atomicwork roundtable, the team behind Agentic IGA got real about what actually broke. A few things stood out: 30–40% of IT requests are access-related. Not because organizations lack governance, but because access sits at the intersection of identity, policy, and real work and that intersection is messy. As Anish P R our Founding Engineer put it: "The data itself is fragmented in multiple places — different IDPs, different apps, and sometimes apps that aren't even part of the IDP and still need to be manually provisioned." Our first implementation technically worked. But as the team reflected on it, something felt off — it wasn't a two-way conversation. Users often don't know exactly what they need. The system was executing, not reasoning. That's when we made the architectural shift: from workflows to a specialized Identity Governance agent that could hold context, evaluate policy, ask clarifying questions, and govern the decision — not just execute it. Governance that happens in the moment, not after the audit. We wrote up the full story behind the build - the tradeoffs, the wrong turns, and what finally clicked. Worth a read if access provisioning is on your radar🔗 atomicwork.com/blog/building-…

We started the Agentic ITSM Masterclass because the vendor content on AI is everywhere, but the honest, practitioner-led stories aren't. So we found four IT leaders who are already doing the work and asked them to share what actually happened when they implemented agentic AI: the deflection paths that held up, the access provisioning bottlenecks that finally broke open, the HR+IT handoffs that started feeling human, and the single IT win that became a company-wide strategy. One week out, we're still thinking about those conversations. If you missed any of the sessions, or want to revisit them, the recordings are all here 🔗 lnkd.in/dTzjwDPd And stay tuned. Season 2 is coming sooner than you think. 👀 . . Aishwarya 👾 Hariharan Ida Jessie Sagina Ehm Driggers Chase Doelling John Cuellar Gaurav Sisodia

The conversation around AI at work has shifted fast. 🤖 We've moved from "AI as a tool" to "AI as a coworker." And that changes everything for IT! 📌 Who provisions an AI agent? 📌Who manages its access? 📌Who's responsible when it goes offboarding? As AI agents take on real work inside organizations, IT teams are inheriting an entirely new class of workforce to govern, secure, and support, one that didn't exist two years ago... At The Service Desk & IT Support Show (SITS), our CEO @amnigos and Head of Product @AparnaChugh will be digging into exactly this: From AI agents to AI coworkers: How IT will run the AI workforce. 📅 13 May, 3:00–3:40 PM GMT 📍 SITS Theatre 1 | Booth #241 If you're thinking about what intelligent IT looks like in the age of AI, this is the session to be at. Register here 🔗 lnkd.in/dPeTuERW

What does it actually look like to go AI-first in IT in practice? @peppermoney didn't want to retrofit AI onto a legacy system. They wanted to start over with an AI-first lens. So they replaced ServiceNow with Atomicwork and went live in 4 weeks! The results 7 months in: ✅ ESAT: 77% → 97% ✅ Onboarding: 5 days → 2 hours ✅ Email as a support channel: completely shut down ✅ Auto-routing: 10% → 90.91% Three people made it happen, and each of them said something that stayed with us. Steven Meek (CIO): "Rather than incrementally improve, look to completely reimagine with an AI lens to transform to the next level." Abir Anwar (Architecture & Engineering Manager): "Don't be afraid of change. Just embrace it." Jag Patel (Technology Services Manager): "Previously, data was sent to the right person. Now we're getting it directly from the system." That's a reimagination! Watch the full story with Steven, Abir, and Jag 🔗 lnkd.in/dkMkYR2s Check the link in the comments for the full case study 📌

We're one week away from the Microsoft 365 Community Conference in Orlando, and we couldn't be more excited! 🟣 Stop by at Booth #206 between April 21–23 to see how Atomicwork brings AI-native IT service management natively into Microsoft Teams and Copilot so your employees get help where they already work, and your IT team spends less time on tickets and more time on what matters. Whether you're an IT leader, a Microsoft partner, or just curious about what agentic AI looks like in the workplace - we'd love to connect, demo, and geek out. 🚀 See you in Orlando!

That's a wrap on the Agentic ITSM Masterclass 🚀 We built this series because we kept hearing the same thing from IT leaders: there's no shortage of AI vision, but there's a real gap when it comes to how you actually get there. So we brought together four practitioners who've been in the weeds and can share their journeys. One consistent truth across these sessions: the organizations making real progress with agentic AI aren't waiting for a perfect strategy. They're picking the right problem, proving the value, and building from there! That was the thread running through everything and here's how each session brought it to life: 📌 Session 1: Ehm Driggers, TubeScience Deflection only works when it's designed for the employee, not the ticket queue. The path matters as much as the answer. 📌 Session 2: Chase Doelling, JumpCloud Access provisioning is one of IT's oldest bottlenecks and one of the best places for agents to take over. Speed and security don't have to be a trade-off. 📌 Session 3: John Cuellar, Cascade Clarity AI The best employee experiences aren't built by HR or IT alone. When both functions align around the same agent layer, the whole journey changes 📌Session 4: Gaurav Sisodia, Zuora One AI win doesn't make a strategy. The real work is knowing how to connect that first proof point to something the entire org can build on. Watch the recordings of each of these sessions here 🔗 lnkd.in/dTzjwDPd . . Ida Jessie Sagina Aishwarya 👾 Hariharan Gautham Menon Akshay Kulkarni Ramesh Ganapathy Krishna Pramodh

That's a wrap on the Agentic ITSM Masterclass. 🎉 Gaurav Sisodia, Sr. AI Product Manager at @Zuora , along with our Product Manager Krishna Pramodh closed out the series with a refreshingly honest take on what agentic AI actually looks like when you implement it at scale. The question isn't whether your IT org needs AI. It's where do you start and how do you make it stick across the whole company? Here's what Zuora learned, and what you can take back to your org: 📝 If your best people are doing password resets all day, that's a systems problem, not an IT problem. 📝Roll out in sequence — IT team first, then employees, then other service teams. Big bang rollouts fail. 📝One front door for all employees eliminates the noise. Slack messages dropped from 200+ to ~20 a week. 📝Results compound fast — ~50% ticket deflection, MTTR from days to 24 hours, case volumes down 10%+. 📝"AI gives IT the freedom to do the job they were hired to do." That last one is worth sitting with... Read more about the session with Gaurav and Krishna Pramod here - atomicwork.com/blog/ai-adopti… Thank you to everyone who joined this series of the masterclass, and we will see you soon with another stellar lineup!

Session 1 showed us how to stop tickets before they start. Session 2 cracked open the access provisioning bottleneck... Session 3 of The Agentic ITSM Masterclass asked the bigger question: what does any of this actually feel like for the employee on the other end? John Cuellar, Founder of Cascade Clarity AI, brought HR and IT into the same room and made the case that delightful employee experiences happen when the infrastructure connecting your people systems is finally as smart as the people using them. Here's what landed: 📝 The problem isn't people. It's process structure. HR, IT, and Finance are all doing their jobs... just in silos. The coordination tax falls on humans bridging gaps through email chains and Slack threads. Agentic AI removes the busywork so they can focus on what actually needs judgment. 📝 The shift in practice: → A manager texts "Help me onboard Marina Sparkles" — the system handles the rest → HRIS updates, hardware provisioning, identity management, welcome emails — all coordinated → What used to take days? Half a day! 📝 And offboarding is where trust is really earned. Involuntary exits require precise background orchestration — no system changes before the meeting, real-time access removal the moment it happens. This is the kind of high-stakes, nuanced workflow that either builds confidence in AI or kills it. John's advice to get started: Begin with onboarding. It touches every system, forces cross-functional communication, and becomes the foundation for everything that follows. Three sessions in, one theme keeps surfacing: the bottleneck was never the tools. It was always the connective tissue between them. Read more about John's session with our Head of Operations Ramesh Ganapathy here 🔗 lnkd.in/dNyGZ2WK Our last session is tomorrow with Gaurav Sisodia from Zuora will walk through how to turn your first IT win into a roadmap the rest of the org actually follows - atomicwork.com/agentic-itsm-m…

That was a wrap on Session 1 of the Agentic ITSM Masterclass and it was exactly the kind of session we built this for! Ehm Driggers, IT Operations Coordinator at TubeScience, opened with a real implementation story: a 3.5-person IT team, 380 employees, and a gap between scale and headcount that made deflection non-negotiable... As Ehm put it "We had designed what was simple for us, but not what was necessarily simple for our user." Their ticketing system had all the right buttons. Users went straight to Slack DMs anyway. And the IT team ended up spending their time copy-pasting conversations into tickets just to keep track — doing every job twice. The outcome after building the right system: 🔴 34.5% deflection across workspaces 🔴 25% of requests auto-routed without IT intervention 🔴 4 teams onboarded and running The framework Ehm shared (the 4 Ds of Deflection) comes down to two questions every IT team should be asking: ❓ Does this require human judgment, or just human knowledge? ❓ Is the right person being asked this question? One insight that landed hard: their vendor evaluation turned into an accidental audit of their own workflows. They couldn't find the right tool because they hadn't documented the process the tool was supposed to support. The fix? You'll just have to watch it to find out! Session 2 is live tomorrow Chase Doelling, Principal Strategist & Director at JumpCloud, takes on breaking the access provisioning bottleneck. 📅 April 8 | 10 AM PT Register here 🔗 lnkd.in/dQnEZYGf

Event season is in full swing and our next stop is HDI Service & Support World 2026! 🎉 The future of IT service & support is agentic and we're bringing it to Las Vegas! 📍 Come see Atomicwork live at Booth #119 and experience what agentic ITSM looks like in action. 📅 May 3–7, 2026 📍 Caesar's Palace, Las Vegas Come find us at Booth #119 — we'd love to connect!

shot something cool with @amnigos from Atomicwork. btw, they are hiring for Frontend Dev, Backend Dev and Test Engineer in Bengaluru. go apply and thank me later :) @atomicworkhq

Most IT onboarding checklists exist. Very few actually run themselves! The difference between the two is whether you've built a system or just a document. A document depends on someone remembering to follow it. A system triggers automatically the moment an offer is signed — hardware, accounts, licenses, access — all provisioned before the new hire has picked out their desk. Our sysadmin Sudarshan Bhandarkar wrote the checklist that's actually meant to be automated. Pre-boarding through 90 days, with every task, owner, and tool mapped out. Great read to start your week with🔗atomicwork.com/blog/it-onboar…