Atrey Bhardwaj

@sareenpoonam Disappointing to see how your team is catering to membership subscriptions for Epicure. Horrible experience for me despite paying the fees, haven't got even a single mail or call on the status or details of membership. Really ruining the Tata / Taj / IHCl brand. SAD

@MoCA_GoI Highly poor treatment with passengers in Delhi travelling Bareilly via flight AI 9701. Mr. Soumik Dey of AI shouting at passengers after flight gets delayed by 4 hours.. saying he does not care is people are inconvenienced #JM_Scindia Got to take some corrective action

@AmazonHelp Pls change you handle.. you guys are in no way Amazon help but just waste of time and good for nothing

@atreyb This being a social platform, we would not have access to your order/account details via this medium. Request you to follow up with our Social Media email for further support & additional clarification. Further, our response remains the same to your inquiry. -Anand

Despite sharing the issues you guys are still sleeping. Amazon India is really getting worse.. This proves. Forget about resolution, you guys don't even reach out back despite taking money and not delivering orders.. @AmitAgarwal

@AmazonHelp You guys **ck. Amazon India is becoming a waste on a marketplace where even internal teams are not synced. One team is not reverting on mails and other team is constantly asking to send mails.. such a waste.. @AmitAgarwal

@atreyb As informed earlier, to ensure account & data security, our company cannot randomly access your account details from Social Media platforms. Request you to follow up with our Social Media email for further support & additional clarification. -Anand

@AmazonHelp I don't understand this. You represent Amazon, right? And so is your so called social media team.. why can't you advise your own colleagues to look into the issue and address my mails that have not been responded.. what do you expect me do? Keep on sending mails..

@atreyb This being a social platform, we would not have access to your order/account details via this medium. Kindly follow up with us over the email sent from our Social Media team for any further updates on the issue. -Anand

@AmazonHelp My simple question is how many times do I send mails on that.. have shared atleast 5 mails in the last 4 days and no revert.. @AmitAgarwal

@atreyb To ensure account & data security, our company cannot randomly access your account details from Social Media platforms. Please reply to the email sent to you by our team for further assistance. -Anand

@AmazonHelp Why do I have to follow up??????? Why cant you advise your team to get me my order. I am tired of sending mails and tweets. @AmitAgarwal Frustrated to the core.. no one from your team is capable of updating on this

@atreyb As much as we'd like to help you, we cannot access your details from here. Request you to follow up with our Social Media email for further support & additional clarification. -Anand

@AmazonHelp One more day gone by.. no update on my order. Hope Amazon will not run away with my order.. @AmitAgarwal

@atreyb Concluding a solution is our responsibility & we are actively working on your escalation.Also, please don't share your order details here, we consider it personal information. Our page is visible to public. -Afroz

@AmazonHelp And till now even the social media appears to be like that

@AmazonHelp Can help doing so.. as your customer care team is completely useless

@AmazonHelp So basically if a customer does not escalate things, you guys won't look into issues by default. Can't your systems track an order committed to be delivered by a due date and automatically reach out to customer, you guys wait till customer becomes irate and pestered @AmitAgarwal

@atreyb Our internal teams are having this worked upon with steep importance. Kindly allow us additional time to fetch more updates with regard to your issue. -Afroz

@atreyb Though we'd like to help you with this, please understand we're unable to access your account details over Twitter. Kindly reply to the email you've received from the Social Media team. We'll look into the options available and get back to you. -Afroz

@AmazonHelp Surprisingly this "shortly" is taking so many day. Have been escalating everyday with the required details for the last 4 days but to no avail. @AmitAgarwal High time when you really review escalations like this to avoid impact on your brand equity

@atreyb If you have replied to the email sent by our social media team with your insight, we'll check and get back to you shortly with an update. Request you to wait. -Afroz

@AmazonHelp Have already replied despite that there has been no communication.. I don't why you are trying to waste time in these tweet exchanges. Why can't you just get a simple order delivered for which you have already charged 2 weeks back @AmitAgarwal

@atreyb We get your concern. If you have shared the details, you must have received a correspondence from our team. Kindly check for the email with the subject line 'Your Social Media Inquiry' in your inbox/trash/spam and reply to the same for better assistance. -Afroz