Audi UK

@theRealRestles you. Audi Digital Services Team 0800 279 2884 digitalsupport.uk@audi.de We appreciate your understanding. 3/3

@theRealRestles isn’t the experience we want you to have. To get this resolved as quickly as possible, our Audi Digital Services Team are best placed to help. They can look directly into your account, app performance, and vehicle connectivity, and they’ll be more than happy to assist 2/3

@AudiUK Cmon guys, myAudi app has to be by far the worst performing platform out there? In my experience at least 75% of the time it is not usable, not updating, error messages, can’t see whether the vehicle is charging or not, can’t lock/unlock most of the time, not to mention alarm randomly going off at all times (not sure I can quite blame the app for that one but hey)!!! Please put some of that German engineering spirit into redesigning the app.

@GaryJEsherSkn defect, warranty applies and no charge would usually be passed on. We appreciate that this can be frustrating, and I would encourage you to discuss the charge directly with the center to ensure it has been clearly explained prior to any work being carried out. 4/4

@GaryJEsherSkn be outside the scope of warranty, such as wear and tear or external influence. The £75 charge you were advised of by Portsmouth Audi would typically be applied only if the issue is confirmed as non‑warranty after inspection. If the concern is validated as a manufacturing 3/4

@AudiUK Whay are franchises not honouring 3 year warrantys on new cars?

@Abu_Haneefa2 like us to look into, we’re here to help. 3/3

@Abu_Haneefa2 deteriorate or become damaged over time due to external factors, so it’s classed as wear and tear rather than a manufacturing defect. We appreciate this isn’t the outcome you were hoping for, and we’re sorry for the inconvenience it’s caused. If there’s anything else you’d 2/3

@AudiOfficial @AudiUK My brake lights wont go off even though I've had new sensors fitted all around. Audi Romford state there is a wiring issue but its not covered under warranty?? They state a wiring issue is wear and tear? Is that right.

@Jim_Raw assistance you need as quickly as possible. 2/2

@Jim_Raw Hi @Jim_Raw, thank you for reaching out to Audi UK. We’re really sorry to hear about your experience, and we understand how frustrating and concerning this must be. Please send us a direct message with a brief summary of the issue, and we will do our best to get you the 1/2

@AudiUK shocking technical support. Having purchased an Audi in February. A software issue is rendering it unsafe and not drivable. No one is responding to my support ticket and I have to wait 3 weeks for a diagnostic appointment!

@RuBe1505 have this information, we’ll do our best to review the situation and help move things forward. 3/3

@RuBe1505 you further and look into this properly, we kindly ask that you send us a direct message (DM) with the following details: Your vehicle registration Your email address Your best contact number The name of the Audi Retailer you’ve been dealing with (or their postcode) Once we 2/3

Boycotting @AudiUK service centre in Harold Hill after my terrible experience. I still haven’t gotten my car back. I never received the manager’s name to file a complaint either.

@kgderm to identify the root cause. You can find your nearest Audi Centre using Audi UK’s official retailer locator at the link below: audi.co.uk/en/locate-a-ce… [audi.co.uk] 3/3

@kgderm electricity costs. As this issue is ongoing and impacting running costs, we would strongly recommend booking the vehicle into your local Audi Centre for a technical inspection. They can check the vehicle’s online connectivity, control module logs, and charging communication 2/3

@AudiUK this is happening too often. My car continually goes offline and does not smart charge. This results in much higher charges . It is in an area with good LTE reception.

@Julierendell1 details for all Audi Approved Centres can be found via the link below: audi.co.uk/uk/web/en/loca… 3/3

@Julierendell1 your other two nearest Audi Centres, as different centres may have additional repair options or bodyshop solutions available. They’ll be able to check the exact paint specification for your bumper and advise whether there's an alternative approach that could help. Contact 2/3

@AudiUK purchased new Q3 in November. It is dark grey with a pale grey front bumper. The front bumper has been scratched. Spoke to Audi to order some paint to touch it in and have been told they can’t order it. Would need to replace front bumper. Anyone help please ?