AWS Support

Hi. Sorry for the continued concern. I understand the urgency and want to make sure you get the help you need. I apologize we're unable to share case or account details via this platform. You can reach out via your support case to request updates in more detail from our teams. ^SA

@AWSSupport No one contacted me since then. Please resolve my issue I'm delaying my work

Still writing docs just to keep your AI on track? 👀 That was Arshad. Every feature, every bug fix, every new build started with documentation just to keep hallucinations at bay. Kiro changed that: ∙ Describe what you want to ship ∙ It writes the spec, sequences the tasks ∙ Tests run, nothing moves forward until they pass Watch how he builds now. 🎥

@Ruggoapp Hi. Sorry for the concern. Our MFA team would be happy to take a look. Use this form to reach out, no login needed: go.aws/contact-mfa. If you've already created a case, DM us the case ID, and we'll check on it. ^SA twitter.com/messages/compo…

@awscloud I am having real issues accessing my root account due to my authenticator app not being setup correctly. Have tried everything but cannot get into account?

Get organized by dividing and tagging your AWS resources by cost center or project. 📁 Learn how with re:Post. 🗃️ #AWSSupport #AWSrePost go.aws/4ee7YCf

@IvannaAFigueroa Hi Ivanna, thanks for letting us know about this. I've forwarded this feedback to our Support team for review. ^GJ

🚨new zero day alert in aws-mcp-server. the allowed commands list doesn't properly validate user input before passing it to a system call ➡️ attackers can inject commands and get full RCE. no auth needed. the "allowed list" means nothing if the input inside it isn't sanitized 👇

@Turbo1v1 We've received your DM, and will be responding shortly. ^MO

@AWSSupport @AWSstartups Thanks for the quick reply, dm'ed!

@AWSstartups hey is it possible to get some support as to why my credits application auto fails? not sure what triggers it, unable to find any other support channel, rejection is immediate.

@DigPhysics @AWS @awscloud @amazon @DigPhysics Hello, I was able to locate your case and shared your sentiments to our team for review. Keep an eye out for Supports response and if you’ve additional concerns, update your case for Support visibility. ^LG

@AWS @awscloud @amazon deleted mysql db @aws bills persist 😾 then credit card expires 😉 but overdue bill notices start (update CC request) 🧐 no DB instance showing in dashboard 🙃 open @aws tickets unassigned 🙃 one-way, no-reply @aws emails 🙃 AWS ticket-assigning bug🐞

@cheers_2_life87 @JeffBezos @awscloud @cheers_2_life87 Hi Bejoy, it's best to create a case with our Billing team to determine whether your payments can be consolidated: go.aws/support-center. ^BK

@rinku_bisw60475 Our Training & Certification team will be able to best assist. Complete this form, and they'll be in touch to help: go.aws/41veIEn. ^CM

My AWS SAA-C03 exam was scheduled for yesterday, but it got cancelled today. Now I’m being asked to reschedule, even though 24-hour policy rule applies. Requesting support for a fair resolution. @pearson @AWSCloudIndia @AWSCloudIndia

@gendaaswami I'm sorry to hear this. Please DM us your case ID, so we can take a closer look into this for you. ^CM twitter.com/messages/compo…

Amazon AWS Support is most useless i swear, @AWS @AWSSupport they haven't replied my complaint since past week.

Hi there. Apologies for the delay, our cases are handled in the order received and response times vary, depending on our volumes. I've left an internal note on the case, expressing your urgency, so keep an eye open for updates. A support agent will respond as soon as possible. ^RW

@AWSSupport Hello, my case 177558055600589 is unanswered since April 7, 26. Can you please check?

@23423trast Hi there. You can find all official service status communication on our Health Dashboard: go.aws/aws-hd. ^RW

@awsdevelopers Is this what caused your outages?

chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🔴 chore: fix build 🟢

@waelnassaf Thanks. We'll review your DM and respond there. ✉️ ^SA

@AWSSupport DM'ed you

@waelnassaf Sorry for any inconvenience this caused, Wael. If you received a case ID, we can look into it on our end. Feel free to send us a DM. 💬 ^RN twitter.com/messages/compo…

@kirodotdev I bought the pro plan but didn't receive the subscription. I filed a billing support ticket more than a day ago and didn't receive an answer. Please check for me

@iandancunmadara @iandancunmadara Hello, I've responded to your direct message. ^RN

@AWSSupport I contacted my service provider and we have no issues with them, I receive international calls and messages, and your support queue has been here for like 20 minutes still waiting on the associate to join shortly, can you please help, I need to activate my AWS account

@AWSSupport I cant recieve any account verification SMS to my Kenyan number, you do not want my money? Wanted to host my business services here.

@pandey0102 I'm sorry to hear you're facing this inconvenience. We do accept RuPay Credit and Debit cards for AWS India Accounts, and you can find all the details in this AWS doc: go.aws/3Q3vgAY. ^RN

Hello @awscloud why you guys don't accept rupay card? I only have rupay card. Being a learner of #aws I need to have account atleast. Thankyou for your support

@pdamodaran Thank you for providing your case ID. I can verify that our Support team has received your most recent response. Please continue to check in on your case for updates to come from our team: go.aws/support-center. ^RN

@kirodotdev CASE 177540349500935 if useful

Hey @kirodotdev , i am getting double billed for Kiro, from same account, and there is no way to cancel the duplicate one. It looks like you have a bug with your stripe integration that resulted in this when plans were changed. The support request from your billing page is getting ignored with a random ai response, that is not even correct set of instructions. What do you suggest as next steps? $AMZN

@pdamodaran Hello Prakash, I'm sorry for any inconvenience this has caused. If you could provide us with your case ID through a direct message, I'd be happy to review your case and ensure it's moving forward. 💬 ^RN twitter.com/messages/compo…

@im_bipo Hi, Bipin. We've responded to your DM. ^CM

Hi @AWSSupport I am on Root account. Multiple services blocked across us-east-1 & us-west-2: Bedrock throws "ValidationException", Lightsail won't allow larger instances, CloudShell won't open. Looks like account-level restriction. Please help!