Pearson

@grbabic Hi There, please send us a DM, so we can look into this for you.

@pearson Can you please tell me where I can see past papers for INTERNATIONAL A levels? I can only find UK past papers on your site. Thanks for help with this. FYI in particular: International A level English Language, English Literature, Maths, Further Maths, Physics, Chemistry

@ZaheerBhasin @samanthapearson @CF_Pearson @laurenap_ @rane_pearson @KPSportsLLC @creativefibro @AdamJPearson44 Hi Zaheer, thanks for reaching out. Please send us a DM, so we can look into this for you.

@PearsonPTE @Pearson Scammed 2700 AED. I paid the agent ONLY after getting your official payment confirmation email. He then did a fraudulent chargeback! Provided Dubai Police e-Crime report. Please waive this debt! Case: 53600361 ID: PTE004347214 #PearsonPTE #PTE #ScamAlert

@menon_ajeesh Hi Ajeesh, thanks for reaching out. We have responded to your DM. Looking forward to helping you further.

@pearson Team, am yet to get a solution for the same please What is the use of DM, if no effective response

@pearson I purchased "premium plus B2"preparation plan for my PTE Academic exam,i did receive the course details,but the voucher which was generated while using it shows,"Access code has already been used" I am struggling to get help from your team for the past 2 days,please help

@lisadrobka Hi There, thanks for reaching out. We have responded to your DM, looking forward to helping you further.

@pearson Help! Could not get into test even with support. Case # 36224515. Now telling I have to try again in 4 days and try again. This will not work for me.

@Pritesh070 Hi There, thanks for reaching out. Please send us a DM, so we can look into this for you.

Extremely disappointed with @pearson I have been following up for over a month about a technical issue during my PTE exam on 6 Feb 2026 at Madan Maharaj College, Bhopal. Every time I call, I’m told to “wait 3 working days,” but nothing happens except excuses.

@MantshaRot23692 Hi There, thanks for reaching out. Please send us a DM, so we can look into this for you.

@pearson I booked an AWS cert exam Need to get proof of payment in ZAR not USD please assist

@sagar122020 Hi There, thanks for reaching out. Please send us a DM, so we can look into this for you.

@Askforken Hi Kenneth, thansk for reaching out. Please send us a DM, so we can look into this for you.

@EhiElla544637 @foxypiano @pearson Hear us out. I hope it is possible to find out or even trace the books that were published under African Writes Series between 1962 - 2003. Interest in them is resurging. I can't tweet the contact details of the sales manager for East and West Africa.

my father wrote the history of his tribe (a rich history that dates back to the spread of the Bantu into west Africa), extrapolated by oral history from few elders & sages (who are now dead), published a few copies, which are now nowhere to be found.

@Enrico_Paglia Hi There, thanks for reaching out. Please send us DM, so we can look into this for you.

trying one workaround after another in the hope that the error will disappear. Some even reinstall their operating system from scratch hoping it will fix the problem. Once again @pearson , are you serious?

@pearson Due to your poorly designed OnVUE exam software and its inaccurate checks on candidates’ computers, I was unable to take the scheduled exam yesterday. I spent several hours trying to understand why your software claimed that I was taking the exam from a virtual ...

@he_is_rashmon Hi Ramon! Credly is free to use, but courses behind badges may be free or paid by the issuer. Check badge details: spr.ly/6013h46RZ

@smyley_code @pearson @credly Are the course paid?

Completed my HTML & CSS Examinations 🙂 View my verified achievement from @pearson. credly.com/badges/6905ae0… via @credly

@ElenaFilchakova Hi Elena, thanks for reaching out. We have responded to your DM, looking forward to helping you further.

@pearson Great help! Thanks for not answering 👍

Be aware of @pearson English tests! This people did give me money back and didn’t rescheduled my test after I made a small mistake booking test! 160£ just was given as a gift for them! Never ever again! And asking you to not use them as well! Horrible policy!

@Enrico_Paglia Hi There, thanks for reaching out. Please send us a DM, so we can look into this for you.

@sidhunterbooks @PearsonEdexcel Hi Sid thanks for reaching out. Please send us a DM, so we can help you with this. We look forward to hearing from you.

@PearsonEdexcel Quick question. YOUR A-level business specification states that owner's capital is an internal source of finance yet YOUR BTEC business level 3 course specification says that owner's capital is an external source of finance - why is it not the same?

@StFual Thanks for flagging this. If DMs aren’t working, try refreshing or updating the app, or switching between mobile and desktop. If that doesn’t work, you can contact Pearson Support here: spr.ly/6015hmVZV

@pearson DM not working. Can't buy "Artificial Intelligence- A modern approach - Russell, Norvig" on Kobo Thailand. Per Gemini this is because as a small market Thailand use the Kobo Worldwide store and Pearson don't tick that channel for distribution.

@pearson Some of your AI books are not (legally) available through all digital platforms. "Artificial Intelligence A modern approach" features in many human and AI top 10 AI lists. Is on @kobo Singapore and Hong Kong, not Thailand. Seems both shortsighted and counterintuitive.

@j_castanot Hi There, thanks for reaching out. We have responded to your DM.

Hi @pearson I try to take my Microsoft test today and I got stuck in the registration page when the queue got to you are up next it did not start, no one contacted me, I need to take this test ASAP, Now I cannot reschedule or cancel, Please your help is needed Reg ID 527928496

@DhruvVimal67743 Hi There, thanks for reaching out. Please send us a DM, so we can look into this for you.

@pearson @acccgovau @omarabbosh Accountability in customer service should not depend on how long a customer is willing to stay on hold. On Sunday, 22/02/2026 — a day when most people are meant to relax and recharge for the week ahead — I ended up spending more time speaking to Pearson than the duration of the actual exam itself. I paid $495 for a 1.5-hour PTE exam. Yet on the same day, I spent 2 hours and 19 minutes on calls with Pearson. Four calls. One day. The majority of that time on hold. The issue is not just the time — it is the transparency and professionalism. Pearson’s automated message states: “This call is recorded for training and quality purposes.” However, when I requested a reference number for the call, I was refused. If calls are recorded, why is a customer denied a reference identifier? Escalating the issue was equally difficult. Speaking to a supervisor required repeated requests. When I asked to escalate further to a senior supervisor, I was repeatedly asked to justify my reason before being connected. After prolonged discussion, I was then informed that the supervisor was not working that day — information that could have been communicated upfront instead of after extended back-and-forth. Most concerning, during the interaction, a team member made a remark along the lines of: “There is something wrong with you.” Such a statement is deeply unprofessional and unacceptable in any customer service setting — particularly from an organisation that positions itself as a global education leader. Throughout these calls: • No call reference numbers were provided • Staff refused to clearly state their job title or designation • Escalation pathways were unclear and obstructive • Excessive hold times dominated the interaction • Communication often felt defensive rather than solution-focused After what felt like a David versus Goliath battle, I was eventually given an alternate email address to escalate the matter further. However, I was still not provided with call reference details or clear staff designation information. I formally request Pearson to review the call recordings from these interactions. The recordings should clearly reflect: • The extended hold durations • The confusion regarding reference numbers • The resistance to escalation • The inappropriate remark made For transparency, I have retained screenshots of my call logs showing the duration and frequency of the calls. This raises important questions: • If a call is recorded, does a business have an obligation to provide a reference number upon request? • Are customers entitled to know the designation of the person handling their case? • Are there regulatory expectations around escalation transparency and excessive hold practices? @acccgovau — if this matter falls within your jurisdiction, I would appreciate guidance. If not, I kindly request direction to the appropriate authority. After researching further, I found numerous similar complaints from others on this platform. When concerns are repeatedly raised, it suggests systemic issues rather than isolated incidents. Paying a premium fee for a professional examination should not result in spending more time navigating customer support than completing the exam itself. I sincerely hope Pearson reviews its customer service processes — particularly around transparency, escalation protocols, staff training, and accountability. I look forward to a constructive and transparent response.

@MissSavada Hi There, thanks for reaching out. Please send us a DM, so we can look into this for you.

@pearson has the absolute WORST online testing protocols and software ever. Costing us over $300 and refuses to make matters right. Unbelievable