Support Claim Response

just got my ticket to see Ariana in London frm vividseats bc wdym it was $150 cheaper than a way worse seat sold “face value” by @axs 😭😭😭 @TeamAriana not sure if you guys can do anything but I fear they’ll do this for the waitlist as well!

@axs what a horrible experience attempting to access tickets for an event this weekend. now i'm being told to drive 300 miles and hope that i can claim the tickets at the box office with a photo id and my email addy. not a great feeling.

How does one speak to someone about the xcover missed even insurance? no phone numbers anywhere just 'leave a message and we will call you back' of course they don't @AXS_UK

Why were there so many unsold tickets left, only to end up selling them at an absolutely outrageous price just to take advantage of the fans' desperation ?? @AXS_UK

@katywinge @axs Essentially @AXS is screwing you over with fees because they want to steal all the money from the scalpers and the people. There's no explanation other than the truth. The money goes back to the artists because they are able to sell tickets twice this way.

hello @axs i tried to contact you multiple times by email but i haven’t received an answer @AXS_UK

@axs I emailed you over a week ago with a complaint and yet to hear back? #poorcustomerservice #axs #complaint

@AXS_UK the transfer and sell button are not allowing me to do either for a show today can u tell me why please

@AXS_UK I have been trying to login to the AXS app for days without success. I therefore cannot see my purchased tickets. This is extremely annoying. How do I speak to a human?

@TicketmasterUK @AXS_UK @weverseofficial when are we getting the tickets from the weverse ticket request in our accounts? It's meant to be 30 days before but I still dont have mine for 15/08 please help

@axs "ensuring a fair fan experience" is a bigger joke than any "yo momma" joke I've ever heard. All they do is take advantage of actual fans and sell all their tickets to bots.

What is wrong with @axs ? Been trying to get @NASA Artemis tickets for 40 minutes. Been kicked out of the queue and frozen with “security verification” non-stop. Tried 3 different devices and browsers. This is AWFUL.

Does anyone have any issues logging into their @AXS_UK account? i have, it's been telling me to contact their customer support except i'm barely getting a response and just had to put in my third request...

i never used AXS for concert tickets … when are we supposed to receive the ticket on the app ? bcs I received an email saying « your ticket is available » and once I log onto the app it says « ticket available on the day of the event at 10am » ??? @axs help me understand pls

Never be desperate enough to buy tickets through @StubHub or @axs ….one of the worst customer experiences ever. You would be incorrect to think all those extra fees have gone into a good customer experience or a mobile application that actually works. Their inability to staff and manage their @Cloudflare leaves them inept at servicing customer access to their paid for tickets. Instead they force you to jump through hoops, stand in lines and waste your time at an event since they refuse to fix their stuff or hire competent employees who know how to properly configure their cloudflare. Pathetic.

Worst things to happen to humanity: @axs that german fella in the 40s then OJ fix your goddamn fucking systems you fucking morons. jesus fucking christ.

Dear @axs why am I blocked from buying tickets to the @washingtonfaire just because I happened to be traveling to Europe? Is traveling abroad illegal or something nowadays?

@AXS_UK IS SCAMMING FANS BY SELLING NORMAL SEATS FOR INSANE PRICES CALLING THEM ,,PREMIUM SEATS” THEY ARE £460 MINIMUM AND CAN GO UP TO 560£!!!! THEY COULD EASILY SELL THESE FOR A NORMAL PRICE BUT HAVE DECIDED TO OVERCHARGE VULNERABLE FANS!!!!