Azhar

@Practo Amazing job! You've locked out your own support teams from your systems The sheer level of incompetence of the product and support organization heads is baffling. But they are very happy to hide behind their titles while Account Managers and Front Line support teams suffer

@azh2k5 We are really sorry for this, our team will get in touch with you soon.

@Practo Case ID 08956789 Congratulations on another shady scheme - Let's just list all MD doctors under General Physicians as well Why do we care? Connection charge is a connection charge Patients - I want to check in about my Diabetes, Practo - Here's a good Neurosurgeon

@Practo You have the Support Request ID number in the message. Did you even read the message? Or just copy pasted the standard template? If so, you know you can set up automations for that - it'll be cheaper and faster for you to feign concern.

@azh2k5 Hello, we are really sorry to hear that. Please help us by providing your contact number and email ID so that we can get in touch with you. twitter.com/messages/compo…

@Practo @Practo 20+ days ... still waiting for resolution for literally the most fundamental operation of your PRIME service - Add a doctor to a clinic

@Practo Day #16 Still nothing ...

@Practo Case number - 08433597 10+ Days - no acknowledgement, no response. Complete silence from your nodal escalation team and grievance officer. Your API endpoints are broken - this has to be fixed from your end - There is nothing a customer can do!

@Practo 15 days now to add a doctor to a paid PRIME subscription - and still no resolution