James brown

Hey @TMobileHelp @TMobile @MikeSievert for context: 14 years, perfect payment history, previously held 4 lines. Today I was offered a $20/month credit by care leader Markamiel at 4:08PM — confirmedin writing in chat — but session ended before it was itemized or verified against existing lifetime credits. Need account credit audit and confirmation of what's actually applied. .

Hey @TMobileHelp 2 agent timeouts in one day after asking direct questions about lifetime credits on my account. 14 year customer. Case needs escalation. DM me please.