Baker Ross

@SPearce36361517 Hello, Thank you for your message. I am sorry to hear this. Please send us a private messaged with the error messages so that we can look into this further for you. Sorry for any inconvenience caused. Kind regards, Baker Ross

@bakerrossltd my order won’t go through. Tried different t ways to pay but it just keeps loading. What do I do?

@rooferrocks Hi Ruth, Thank you for your message. I am sorry to hear that you have received a faulty item. Please private message us with your order number so we can get this refunded or replaced. I am sorry for any inconvenience caused on this occasion. Kind regards, Baker Ross

@JoJotters @BakerRossHelps Hi Judi, Thanks for your comment, I can see that this has been replied to. Kind regards Baker Ross

@bakerrossltd @BakerRossHelps please see facebook feed and concern about incorrect order from me. Thanks

@LornaLew71 Hi Lorna, Thanks for your message. I have had a look into this and have not been able to find an email from you. Please send us a direct message with your order details so we can assist you further. I am sorry for any inconvenience caused on this occasion. Kind regards Baker Ross

@bakerrossltd trying to follow up order placed on 26th September. No response on email & apparently covid restrictions are still in place and your phone lines are closed. Please contact me please

@taylor_carly Hi Carly, Thank you for your message, I am sorry that you have had this issue. However, I am pleased to see that you have been in contact with someone from our Customer Service team who have since dealt with this mater for you. Kind regards Baker Ross

@bakerrossltd your star hero kits are very misleading. I bought x 2 packs of 16 thinking I would have 32 individually packs to provide as party bag fillers. I received x 8 packs of 4 which were impossible to divide up due to tiny parts. Please make it clearer in the description.

@BlackmoorParkJS Hi, I am sorry to hear that you have had this experience. I have sent you a direct message so we can assist you further. Kind regards Baker Ross

@Charlot94217765 Hi Charlotte, Thanks for your comment. I am sorry to hear there is an issue. Please provide us with a photo of the items in your basket so we can assist you further. Kind regards Baker Ross

@bakerrossltd Please can you tell me why your Autumn20 discount code isn’t working today?

@BlackmoorParkJS Hello, Thanks for your comment. I have looked into this and can see that you are in contact with us already over emails. Kind regards Baker Ross

@susiesfad Hi Susie, Thanks for your message. We would dispatch our items for Friday however the couriers in Scotland may now be delivery due to your holiday. Kind regards Baker Ross

@bakerrossltd Do you know if you will be delivering this Friday (23rd Sept) in Scotland as it is a holiday here?

@EdadventuresM Hi Gem, Thanks for your comment. I am sorry that there has been an issue. Please private message us with your order details so we can assist you further. Kind regards Baker Ross

@bakerrossltd just thought I’d let you know that we didn’t get the right amount of colours for these ?

@CreativeKidzLtd Hello, Thanks for your message. I can see that this parcel has been delivered. Please private message us for proof of delivery. Kind regards Sophie

@bakerrossltd Hi there. I am expecting an order which hasn’t been delivered. Order number GB1003831143 Can you kindly update me as to where this order is please ?

@theTOYprojectuk Hello, Thank you for your message. I can see that the full order has been replaced and you should received this is 1-2 working days. I would advise you to follow the tracking link. Kind regards Baker Ross

@bakerrossltd Faulty item??? Our entire summer play project resources didn’t show up?? Hope they be with us tomorrow!

@bakerrossltd Where is our order???? This is crazy . . .GB1003812651

@theTOYprojectuk Hi, I am sorry to hear that you have had this experience. I have issued you with a replacement for this faulty item and this should arrive within 1-2 working days. Please accept my apologies for the inconvenience caused on this occasion. Kind regards, Sophie

@bakerrossltd Thank you - please have it arrive before 6pm as last time it was delivered after 7 and left on the street. Thank you

@theTOYprojectuk Hello, Thanks for your reply. Unfortunately, we do not do next day delivery. We do however has express which is 1-2 working days. Kind regards Sophie

@bakerrossltd A replacement in time for tomorrow would be good as we are already in to week two of our play scheme.

@theTOYprojectuk Hi, Thank you for your message. I am sorry to hear there has been this issue. We would be happy to offer you a refund or a replacement. Please advise us on what you would prefer. Kind regards Sophie

@bakerrossltd It was sent to kim Kurdle

@theTOYprojectuk Hello, Thanks for the comment. As per our last reply, please email us back - enquiry@bakerross.co.uk or send us a private message on here. Kind regards Baker Ross

@bakerrossltd Still waiting for a reply and a replacement order! Week two of holiday playscheme - resources needed!!!!!

@Claire69902479 @zooplusUK @AbiSale1 Hi Claire, Thank you for your message. Our customer services are available through email. enquiry@bakerross.co.uk Kind regards Baker Ross

@zooplusUK @AbiSale1 @bakerrossltd The telephone number still isn't working 🤔

#Evri have decided I don't get parcels now and are keeping hold of my @zooplusUK and @bakerrossltd parcels. So that's fun

@theTOYprojectuk Hi, I have had a look into this and can see where your order was left. Please private message us or respond to our email and we can provide these details. We do not have a customer service phone line as we are very prompt at replies. Sorry for any issues. Kind regards Baker Ross

@bakerrossltd Parcel was left on the street last night at 7pm and obviously not there this morning. We are running a playscheme and need those resources ASAP - why don’t you have a phone number???

@AbiSale1 @zooplusUK Hi Abi, Thanks for your message. Please send us an email at enquiry@bakerross.co.uk and the customer services can help. Kind regards Baker Ross

@bakerrossltd @zooplusUK There doesn't seem to be an option to dm you on your page.