Bank Australia

@DrDemography Hi Liz, So sorry you've been kept waiting, the recent Australian Unity customer acquisition has added to wait times, and we truly appreciate your patience during this period. Please send us a DM with the details of your enquiry, and we’ll do our best to assist you directly.

@CommBank Number 136 in the @bankaust queue

Australia’s help to buy scheme opens in 4 days. There’s still no clarity on prioritising eligible applicants, whether applicants need to be bank members prior to applying. It appears the two banks financing the scheme are being inundated. Is it first in? Any info @ClareONeilMP?

@notcherylkernot Thank you for sharing your feedback. We understand the frustration with the wait times and appreciate your patience. The recent transition has created higher-than-expected call volumes, and we’re working hard to get back to normal as quickly as possible.

@bankaust dead set you could have planned for it. Not like it was a surprise .

I’m position 101 in the @bankaust call centre queue. 🤦🏻

@TheSwamplives Hi there, we are sorry for the long hold time on the phone. Wait times for the contact centre have been impacted by growth of the bank and intense demand for our services. If there's anything we can help with in the meantime please let us know and we will do our best.

@bankaust does anyone ever answer a phone at your joint? It’s a joke

@MsAdetunji Alternatively, you can complete a closure form and email it to mail@bankaust.com.au. Once received, we’ll process it promptly and ensure no further emails or charges. Once again, I apologise for the trouble you've experienced and hope we can get this sorted for you ASAP.

@MsAdetunji Hi Khadija, thanks for reaching out and I'm so sorry for the inconvenience you've experienced closing your account. To close your account, you can send us a secure mail message via Internet Banking or the app requesting the closure.

@bankaust I have called a couple of times (from overseas, which is expensive) to ask you guys to close my account. However I am still getting emails about my account. I emptied the account like you requested, nothing. I will not pay any charges as a result of your ineptitude.

You can also find alerts including updates on scams: bankaust.com.au/support/alerts For other info and our blog, come visit bankaust.com.au

🌎🌱🙏 You can find live service and system updates on our website: bankaust.com.au/status We're @bankaust across socials, or if you need to get in touch: bankaust.com.au/contact-us

@birdlife @guardian Voting for Australian Bird of the Year opens 6 October [bird emojis] Who’s your favourite to take out the crown? bit.ly/41TPoZl #australianbirdoftheyear #australianbirds #birder #ethicalbanking

@birdlife @guardian Now, you’re why we’re stepping up to celebrate Australia’s unique and special native birds, and raise awareness about threats they face like habitat loss, through Australian Bird of the Year.

HUGE news for our resident bird nerds! We’re happy as larks to be supporting this year’s Australian Bird of the Year, the poll by @BirdLife Australia and the @Guardian Australia that’s become a major cultural moment to unite for wildlife (and fight about bird puns…)

We’ll note this date in your email or letter. Rest assured that the rate decrease applies from today, and your repayments will reflect that 🙂 If you have any questions about this change, just give us a call on 132 888, or send a secure mail through your app or internet banking

Don’t worry if your new repayment amount doesn’t show as changed in internet banking or the app immediately, as it will update on your next repayment date (which is based on your individual repayment schedule, e.g. a particular day/date each week, fortnight or month).

🚨 Announcement: Variable home loan and commercial rate decrease 🚨 ➡️ Tuesday 12 August 2025 Bank Australia will decrease variable home loan and commercial rates in response to the RBA’s decision to cut the official cash rate.

@CuriosityCappy Hi there, thanks for reaching out. We just announced in response to the RBA's decision to cut the official cash rate. You can see the details of the announcement here: bankaust.com.au/blog/bank-aust…. Thanks - Mitch

@bankaust Will you pass on the interest rate cut?

🚨 Public holiday notification 🚨 ➡️ Our QLD branches will be closed for the Wednesday 13th August 2025 public holiday. Our contact centre will be open as normal. Call us on 132 888, Monday–Friday 8am–8pm AEST, and Saturday 9am–2pm AEST.