Basecamp

@egorka @heyhey Sorry about this! Can you shoot us an email at support@basecamp.com ?

hey @basecamp I am trying to log in, I get to the stage where the code is being sent to my @heyhey email account, but the code does not actually arrive

@prompt_poet Sorry about that! Send us a note at basecamp.com/support or support(at)basecamp.com, we'll take a look. A screen recording would be helpful as well.

Just downloaded the updated Mac app for @basecamp 5! The new interface looks beautiful, but noticing some lag during use. Interestingly, the web version is still lightning fast. Anyone else seeing this?

@ezekielrochat @37signals Thanks for being here for it!

Oh baby! The new @basecamp is feeling and looking goooood 😍 Thanks @37signals crew!!!

@minton Hi again! I chatted with our Ops team, and we don't have immediate plans for this, (so sorry!) but it's something we'll consider. 🙂

@basecamp with the API becoming an important interface to Basecamp, is there a way to see it on status.basecamp.com?

@minton Hi there! Thanks for the suggestion -- we'll look into that! ❤️

@MehtabKarta @F_S_Dude Basecamp 4 is working properly now. We're so sorry for the interruption today.

@F_S_Dude @basecamp Its down.

All services have been restored and our team are continuing to monitor the situation. So sorry for the interruption here.

@F_S_Dude We're so sorry for the trouble. We're looking into the root cause now. You can also follow along at our @37signals account as well.

@basecamp We are experiencing odd behavior in @basecamp Are there any known issues going on right now?

@marygardner Hey Mary. So sorry for the trouble! We replied to your email and we'll be happy to get this fixed up for you today. 💌

@basecamp Hey Basecamp.. we're locked out of our account.. can you please restore us? THank you.. we wrote to customer service already and to Jason your ceo.

@LuckyBhumkar If it's still showing that error page, drop our support team an email. We can take a closer look from there. basecamp.com/support

@LuckyBhumkar @37signals Sorry for that trouble! It looks like Cloudflare had a bit of trouble recently, which is why you saw that error page. From Cloudflare's statuspage, it looks like things should be better.

Basecamp has been facing frequent downtime since 4:50 pm (IST)

@neeraj_sancheti If it's still showing that error page, drop our support team an email. We can take a closer look from there. basecamp.com/support

@neeraj_sancheti So sorry for that trouble! It looks like Cloudflare had a bit of trouble recently. But from Cloudflare's statuspage, it looks like things should be better.

@basecamp Hey! App isn’t working across multiple users in our team, based out of India. Please help!

@somilmak @jasonfried Hi Somil! Mind sending our team an email? We'll be happy to help. 💌 support@basecamp.com

Hi @jasonfried , Somil from India here. We’re currently on a Basecamp trial at my firm and exploring a team rollout. A while ago, you had introduced special India pricing (covered by TechCrunch). Is that still available? We couldn’t find the option during signup. @basecamp

@franciak @37signals @cpinto We're not seeing issues on our end right now, but that's definitely not the experience we want you to have. Can you send us a screen recording of some slowness to support@hey.com? We'll take a look!

@37signals @cpinto Came here to see if something’s up or anyone’s noticed the same thing. Opening emails on Hey has been incredibly slow these days for me too, I end up just using my iOS mail app anyway to load them up faster.

@37signals services are incredibly slow today, both @basecamp and @heyhey... what's going on?

@Joeldenne Hmm. Mind sending our support team a screenshot? We'll check! support@basecamp.com 💌

@basecamp Am I going mad or has the font changed on Basecamp2? Why the change?

@SheriefFYI No external write-up, (sorry about that) but it was due to the Cloudflare outage mentioned here: blog.cloudflare.com/5-december-202…

@basecamp will there be any writeup / communication about what caused the failure?

We're having widespread trouble on all our apps. We're looking into a fix now. We're so sorry about this.

@dafacto Sorry for the trouble! Mind sending us an email? We'll help! support@basecamp.com 💌

@basecamp 15 seconds for a full page refresh.

@basecamp Your app (macOS at least) is really, really slow today—multiple seconds when navigating (on a Gb connection) and the support widget doesn't even open.

@MikeLinden1 @dhh Sorry about that, Mike! Mind shooting us a DM? Or, if you'd prefer, shoot us an email: support@basecamp.com We'll help! 💌