Beko UK

We're proud to be able to help our partner @barnardos support families in need during these continuing tough times with appliances that are making a positive impact on people’s lives. We’ll be continuing to help Barnardo’s throughout 2021 and beyond! #Barnardos #BekoGiving

@Bungle2k Hello,I'm really sorry about the inconvenience caused Can you send us DM,we can have a look for you?

@BekoUK please can you explain why I have been waiting a month now for an appointment for you you to fix my faulty appliance. Continually cancelling appointments. Unable to book an appointment. Hours spent on hold. What’s your address so I can deliver my appliance back to you???

@Abilash84729312 I am very sorry to see this. We will reply to your DM

@BekoUK Really disappointed with Hotpoint. Washing machine repair now at SIX visits and still not fixed. Promised a call back, never happened. Now told next slot is weeks away. Unacceptable service. Would not recommend Hotpoint/Beko to anyone.

@CryptEnthusiasm Good morning, I am sorry to hear this, please contact us via private message, so we can take some details and look into this for you.

@BekoUK I waited in all day waiting for an engineer to visit. We have a two week old machine with a problematic filter & support was fantastic on the phone. Your engineer has COMPLETED the job but never visited — check their GPS. I have a three year old that needs clean clothes

@Tiredmummyy I am sorry to see this. Please send us a DM with your details and the model number and date of purchae so we can look into this for you

@BekoUK brand new oven loses time when i use the timer? Please can you help?

@lauraev81180802 I am sorry to see this. Please send us a DM if you require further assistance but please be advised to not use abusive or discriminatory language. If you continue to use offensive or abusive language we will stop responding and may request service is withdrawn from you entirely.

@BekoUK really need to work on their customer service. Spoke to a Joann today who not only sounds like a complete oik but behaves like one too. Had to ring back to get someone who was marginally better but not much. Do you hire only ex-offenders? That's what they all sound like.

@Diem1970 Thank you, we will await your response

@BekoUK Thanks for the swift response, currently at work but will do as soon as I can. Thanks.

How can you deliver a brand new in the box Fridge/freezer, only to plumb it in and find it leaks! Then to add insult to injury inform the customer it will be a weeks wait for an “engineer” to come and look at it🤣 @BekoUK

@STurn1974 Hi Spencer I am very sorry to see the issue with your freezer. Please send us a DM with your details and we will certainly look into this. Alternatively, please call our helpdesk team on 03448224466

Hey @BekoUK I bought this freezer at @currys in Crawley yesterday. BEKO UFF4584W Undercounter Freezer - White. I unpacked at home to find bottom rear side crushed. Returned to store, they checked another box to replace and both rear bottoms damaged. Why substandard goods sold?

@MariateguiLucy I am sorry to see this Lucy. Please send us a DM with your details so we can look into this for you

@BekoUK I am appalled at the customer service I am receiving from you and your team. I bought a washer and dryer in October. It’s is completely unusable and there are no parts and your team say different things and no one helps. Appalling service!! I need to log a complaint

@gr8_rakesh I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Beko.

@BekoUK Hi I am trying to find the model number of my fridge freezer in order to buy a spare part. The label inside the fridge has faded and it's too heavy for me to move to check the side/ rear. No manual either. All I have is the Serial Number:0910183505. Please help. Thanks

@Em_Leysh I am concerned to see this Emma. Please send us a DM if you are needing any further assistance today

@Weemies Are the letters from ourselves at Beko or Domestic and General?

@BekoUK I have unsubscribed numerous times from your emails trying to sell me cover, via #domesticandgeneral but they keep being sent! STOP!

@BaffByrne Hello I am sorry to say we would not be able to assist with your robot vacuum cleaner on this platform. We only deal with large kitchen appliances on this platform. You would need to contact 03448110082 for assistance with this. You can also visit beko.co.uk/appliances/sma…

@BekoUK Can you tell us how long a VRR 60315 VW Robot battery lasts? Fan stuck running. All power turned off, online help does not even mention and guide points you to a battery location that does not exist. Not happy leaving appliance running in this state, so far two hours!!

@Dribsebbas I am concerned to see this Craig! Please send us a DM with your details so we can look into this for you

Shocking service off @BekoUK regarding fixing a hob. 3 appointments canceled by them 20 minutes later than allotted time saying that the parts haven't arrived. Phoned to complain and told someone from the complaints team would ring me within 24 hrs. Guess what. No phone call.

@JosephG43270873 I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Beko.

@BekoUK hi, can you advise on what part number this is, and why did it spontaneously catch fire during a cycle despite us following all of the maintenance advice?

@Paulus984 I am pleased to see you are happy with your Beko appliance Paul. Please do send us a DM if you do require any further assistance

@MartMartin33a This is not ourselves calling, we would never usually call from a WhatsApp number.

@BekoUK I’ve just had a watts app call from what they are saying is you is this correct?

@MartMartin33a I can understand your frustration and I can only really apologise for my mistake with the previous message. Please send us a DM so we can look into assisting you correctly today

@BekoUK This is disgraceful,these kind of things I’ve had to put up with,I can’t even get hold of the lady from your claims department that wrote me a letter,I think maybe getting some legal advise might be an option as I’m getting nowhere with you

This absolutely disgraceful lady doesn’t care that the company she takes charge of,has a faulty oven they are selling and blew up in my kids face and hasn’t got the decency to talk about it @BekoUK