Belle Taylor

Would anyone in #Edinburgh like to be my friend? I like... 🪴 Plants 😻 Kittens 🧪 Science & tech 📖 Reading & writing 🧩 Japanese logic puzzles 👩🏻‍🎨 Clothes that make me look like a french spy 🎵 Musicals 🙃 Politics Would love to meet people for chats, walks and lots of laughs!

@edinhelp This has STILL not been collected, despite reporting it straight away via the page you linked above. I pay for this service. Will I get a refund for the missed collection? Or am I expected to do not gardening between collections because i have no where to put garden waste?

@Bellelctaylor Evening, Thanks for getting in touch. You can report a missed collection via bit.ly/39mChmn. Thanks again, Gayle

Hey @edinhelp - our Garden bin was not collected todayz our collection day (all our neighbours' were) despite having a valid sticker. We need the bin this weekend to do the gardening.

@bookingcom I have resolved this through your chat. They are now processing the refund that yoi had already received. Absurd that I had to chase to instigate you not keeping my money

HI @bookingcom - I had a flight cancelled in December with eurowings. I made the booking with you Eurowings have confirmed they have refunded the flight costs but I have yet to receive this from booking.com, and have received no communication. Where is my money?

@EnergyOmbudsman Thank you - i will do so

@Bellelctaylor We're so sorry to hear about this Belle. You can open a case with us online here bit.ly/453uvdq or speak to our team on 0330 440 1624 who will take the details and explain next steps to you.

@edfenergy it has been months. Please sort out your mistake that has us receiving FINAL NOTICE bills for an account that doesn't exist... (See thread ⬇️) Cc @EnergyOmbudsman 1/9

@EnergyOmbudsman we've been complaining since June

@Bellelctaylor Hi Belle, have you complained directly to the supplier and not had a resolution for over 8 weeks? If so we may be able to help - can you call our team on 0330 440 1624 to provide further details?

@EnergyOmbudsman @edfenergy @MartinSLewis @edfenergy we first raised this issue with you IN JULY! Sort it out. What retribution will you face for this? This has nothing to do with us, yet we are now the ones worried about how we can prove we are not the account holders if a debt collector comes knocking...

@EnergyOmbudsman @edfenergy @MartinSLewis I can't express how outraged I am. How is EDF allowed to pass a CLERICAL ERROR onto a debt collection agency?! They've CONFIRMED to us this meter and address do not exist. FYI - We use Octopus Energy (and are in credit!)

@EnergyOmbudsman @edfenergy I'll ring the @EnergyOmbudsman first thing tomorrow.

@EnergyOmbudsman @edfenergy I don't know what to do. We have multiple emails from EDF explaining that this address & meter do not exist & there is "bithing they can do about it" Yet we are getting VERY REAL letters from debt collection agencies. It's scary. We've done nothing wrong.

@edinhelp @edinhelp the tree has still not been removed. Please confirm when it will be collected.

@Bellelctaylor Hello, please give until the end of the working day today. Thanks, Zara.

🎄hi @edinhelp - our Xmas tree has not been collected, despite us putting it out for the date (today) specified on your website. When will it be removed, as it is now blocking the pavement?

@edinhelp They have not come.

Ccing the @EnergyOmbudsman in case they can help. But we need confirmation these letters will stop (and no bailiffs will be called) and this practice (assigning @edfenergy's mistakes to real people then saying they can't fix it) needs to stop. @edfenergy 9/9 end of thread

1. Close down the account. 2. Change the address (ideally to a fictional/test one) so we stop receiving threatening letters 3. Tell your billing department to stop escalating this "debt" This is a situation which @edfenergy has created. Stop telling us you can't fix it... 8/9