Brooke Goodbary

@nytimes why are you showing full screen video ads in “most popular” now? I already pay for a subscription, I shouldn’t have to click out of ads all over your app

@onepeloton are you planning on bringing back class ratings? Not all classes are created equal

@TheClymb haven’t received a response after contacting your support team multiple times. How can I get help?

@NPRone bring back the hourly news option on the home tab. Please and thank you!

@onepeloton is your app down? I don’t pay $47/ month to look at a spinning wheel for 15 minutes

Met a lovely volunteer canvassing today in 100 degree heat. Wish I could have saved him the trouble since there’s 0 chance we miss voting in Nov for @BetoORourke #BetoForTexas

My 2 favorite podcasts about California finally crossed over! @SaulKQED standing in for @RadioChio one.npr.org/i/949027905:94…

[New Post] How CSMs Can Manage Difficult Customer Situations brooke-land.medium.com/how-csms-can-m… #CustomerSuccess

Why #CustomerSuccess Teams need to establish a feedback culture buff.ly/2SfzeoV @bgbary

[New Post] Why Customer Success Teams need to establish a feedback culture link.medium.com/OcjvhJlPcab #CustomerSuccess #feedback #startups

One of my favorite days of the year - @BostonVC released his annual 2020 SaaS Survey Results! Dig in and discuss! #startup #b2b #SaaS forentrepreneurs.com/2020-saas-surv…

Ways #CustomerSuccess Should Influence Marketing buff.ly/31LCTQK @bgbary

How many CSMs should a manager of #customersuccess oversee? link.medium.com/B6NlStWrz8

[New Post] What’s the appropriate CSM to Manager ratio? link.medium.com/JvzIiUAsz8 #CustomerSuccess #startups #management

[New Post] Deciding to be “Great by Choice” — leadership lessons during times of uncertainty @brooke.land/deciding-to-be-great-by-choice-leadership-lessons-during-times-of-uncertainty-309fc13e6e07" target="_blank" rel="nofollow noopener">medium.com/@brooke.land/d… #CustomerSuccess #leadership #startups

[New Post] How Customer Success teams should respond to COVID-19 @brooke.land/how-customer-success-teams-should-respond-to-covid-19-eace357ae10a" target="_blank" rel="nofollow noopener">medium.com/@brooke.land/h… #CustomerSuccess #COVID19

How #CustomerSuccess Teams Should Respond to COVID-19 buff.ly/2LYPYNY @bgbary

@shannaxjade Does require some skill to use, hands on massage is still much better. Ours doesn't get used more than once or twice a month- not worth it IMHO

Ways #CustomerSuccess needs to adapt in response to COVID-19 via @Planhat planhat.com/blog/how-to-ma… "You've got to make sure that you give customers something of value. And if you can't do that, it's going to be very unrealistic that customer is going to give you time right now"

Customers don’t care about how your product works. They only care about how well it works for them. And that’s exactly what you should care about too.