Bill Tyndall

@Hu2it Let’s grab coffee!

Heading to #SXSW next week! Founders, investors, ecosystem partners and friends please let me know if you’re in town and want to catch up.

@billtyndall79 recently joined other executives for an exclusive @Nable Summit for a deep dive into the future of our industry He also stopped by his alma mater @UCBerkeley to talk with the coaches. Once a Golden Bear, always a Golden Bear! @CalAthletics #CalStateFootball

Who says your "headquarters" can’t have a 10,000-foot elevation? ⛷️ Our CEO, @billtyndall79 recently attended a gathering of Tulsa CEOs. "Business as usual" can happen anywhere (including a chairlift). Huge thanks to @VastBank for the trip! #TulsaBusiness #Techvera #VastBank

We are thrilled to announce that Techvera has been named to @CRN's 2026 MSP 500 list. Read more: crn.com/rankings-and-l… Protecting Today, Advancing Tomorrow. #CRN #MSP500 #Techvera #Growth

How do you save $1M+ while rapidly scaling your IT stack?💰 Eliminate the friction. Our CEO, @billtyndall79, explains how moving to @ninjaone enabled us to eliminate "tech sprawl" and focus on customer success. #MSP #Techvera #NinjaOne #Scalability #ITOperations #Innovation

Connecting, collaborating, and kicking off the year right. 🤝 CEO @billtyndall79 caught up with the business community at last month’s @MMeetperry #networking event. Big things ahead for 2026! #MeetPerry #Leadership

If your MSP model is built around tickets,  you’ll always defend price. If it’s built around outcomes,  price becomes secondary and growth follows.  That’s where businesses actually scale.  #Growth #MSP

As leaders grow, their identities will ultimately shift as they step into bigger roles. After starting multiple businesses over the years, our CEO, @billtyndall79, shares what he's learned on The $10M MSP Podcast. #Leadership #Techvera #Podcast #Growth

Hot take:
Most #MSPs don’t know what business they’re actually in. Tickets optimize volume.
Tools optimize margin.
Consistent outcomes optimize trust.

Real take:
Only one scales long-term.

Most corporate #digital_transformations don’t fail because of tech. It fails because discipline and change management is different than buying tools. Changing how decisions get made is the real work. That’s where most leadership teams stall out. #change #management #leadership

Buying new tech tools feels like progress. Changing behavior feels uncomfortable. Transformation dies in the gap.

I love when good people fix broken things.

A horror story I see all too often: The Unscalable MSP… (read this to avoid making the same mistakes): Most of their revenue came from direct referrals (industry staple). But they plateaued at $10m for the last 3 years. They had everything going for them. But when sales came in, they didn’t have the hiring and training programs in place to properly service the revenue. 𝗧𝗵𝗲 𝗿𝗼𝗼𝘁 𝗽𝗿𝗼𝗯𝗹𝗲𝗺: The engine is not sustainable. Not having a predictable sales engine makes it hard to properly manage service capacity. When new customers show up, existing customers feel the degradation of service. Not a great look for a business thriving on referrals. So they tried to build a sales engine. But it failed. Why? 𝗕𝗲𝗰𝗮𝘂𝘀𝗲 𝘁𝗵𝗲𝘆 𝗱𝗶𝗱𝗻’𝘁 𝗹𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝘁𝗵𝗲 𝗱𝗮𝘁𝗮. Expected number of new customers from one month to the next? No idea. Capacity to onboard an influx of several customers? Nope. Enough employees to handle all clients once onboarded? Not at all. 𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁: They had to redirect staff from servicing current clients to onboard new ones. Current clients feel the speed wobble. Then the company panicked and turned off sales. They couldn’t afford to keep degrading their service, or they’d lose ALL their customers. It’s a classic story of service degradation at scale, and it’s hard to watch. This is why you see so many small businesses plateau at $5-10m. Don’t be a cautionary tale. Understand your revenue model. Collect data, productize services, and use what you learn to leverage QA. 𝘛𝘩𝘦𝘯 scale.

Investment mandates are like handing your team a very expensive blindfold. They make otherwise smart people turn a blind eye to red flags. When people feel that kind of pressure to allocate funds, the incentive alignment begins to fall apart. If you tell someone they NEED to deploy x amount of capital in order to secure their own compensation package, you’re ensuring that person is not going to be as dedicated to making sure those businesses make the most sense for your company’s big-picture goals. As a result: You end up paying more. Or worse, getting locked into bad deals. I’d rather do 3 great deals than hit a 5-deal vanity metric. And I’d rather do no deals at all than get handcuffed to a bad deal. Activate to view larger image,

Most founders I meet are unemployable people. Why? They think outside the box. But it’s more than that… They are driven to avoid the box at all costs. Reminds me of the iconic Apple ad: “Here’s to the crazy ones. …The round pegs in the square holes. The ones who see things differently.” It’s a mindset of progress—not perfection. You have to live and breathe it. And progress takes time, but it’s worth it. Because, “While some see them as the crazy ones, we see geniuses. Because the people who are crazy enough to think they can change the world, are the ones who do.”

One trend I’ve been glad to see more of: The move to more recurring and re-occurring revenue streams for managed services. 10 years ago, most MSPs were break/fix. They were selling tons of hardware and projects—which they still are—but that wasn’t generating consistent revenue which made it harder to scale. They were more likely to sit and wait for a customer to reach out if something went wrong or to ask what they should be doing (reactive vs. proactive). Over the past 5 years, there’s been a massive push into recurring and re-occurring revenue. 𝗥𝗲𝗰𝘂𝗿𝗿𝗶𝗻𝗴 𝗿𝗲𝘃𝗲𝗻𝘂𝗲: Per employee per month revenue models—more traditional MSP revenue. 𝗥𝗲-𝗼𝗰𝗰𝘂𝗿𝗿𝗶𝗻𝗴 𝗿𝗲𝘃𝗲𝗻𝘂𝗲: Once a month, quarter, or year—like an annual security assessment. This is great. It allows MSPs to help their customers budget in a much more focused way. It also helps MSPs manage their own capacity better. For example: If I know I’m going to need to do $100k of virtual deployment work in the next 12 months for one customer, and I can see I’ll need to do the same project for another 40 customers on the horizon: 1. I can forecast my capacity 2. I can hire appropriate talent on an efficient timeline I think we’re going to start seeing more MSPs get more sophisticated when it comes to proactive work. And the ones that don’t aren’t going to be able to compete.

There are plenty of “good” IT/cyber businesses out there. But here are 3 key traits that great ones share: 𝟭. 𝗦𝗼𝗽𝗵𝗶𝘀𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 How is this company cultivating their staff? Not just junior development, either. You want to see robust cultivation—vertically and horizontally—for individual contributors and managers, department to department. 𝟮. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘇𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 If they’re doing 100 things for 100 people, they’re not focused. They also can’t scale. All their customers should be sitting comfortably within the scope of a few key MSAs (master services agreements). 𝟯. 𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗰𝗵𝗮𝗻𝗴𝗲 Growth-minded businesses are going out there and: • generating new business • driving change in their industry • making technological advancements They also adopt new tools faster than their competition, because they’re not afraid of change. Good IT/cyber businesses are nails. But 𝘨𝘳𝘦𝘢𝘵 ones are hammers.

Crushing it in sales is not about being able to close everybody that comes to you. It's about being able to identify 2 things: 1. Who are the most profitable customers? 2. How do I get more of those?

Imagine you get an email from your CEO requesting that you send a $50k wire to a company you regularly do business with. You send it, and now your company is out $50k. “Spoofing” is when hackers take over a trusted email and put company funds and information at risk. It’s getting really hard for the average person to spot. It could be in the same thread as a previous email, so you’d have no idea it’s spoofed. As someone who’s been in the cyber industry for a long time, I feel it’s important to share this. Here’s 2 key processes and procedures your MSP can help you put into place to combat this: 1. Multichannel authentication If you receive an internal request from your CEO to buy the team 100 gift cards or to wire money, follow up with: • a phone call • a Slack message • an email to an alternate, personal account Really clever scammers will also spoof a phone number, so that’s why I didn’t put “send a text” on that list. But regardless—generally speaking—you’re more protected if you move to multichannel authentication. 2. Security awareness training This is going to be one of the best ways to fight spoofing and other scams. You want your employees to be on alert and educated about the different types of attacks scammers try to pull on businesses. Especially small businesses. The faster employees are able to identify and prevent a scam attempt, the more secure your company will be. At the end of the day, people are the biggest liability when it comes to cyber. So it pays to make sure your people are prepared.

Sellers: If you only care about cashing out, that’s a red flag for us. Here’s why: I fundamentally believe culture bleeds down from the top. If you don’t care about the longevity of the company you’ve built, that tells us a story that your people don’t either. So…why should I care? How do I know that the business will be able to sustain growth? We look for MSP/MSSPs who want to continue to build a legacy and inspire growth within their teams. I’m always asking: Do you want this brand to survive 20 years from now? To me, it’s important to work with people that want to see the sons and daughters of their employees working in the business one day as opposed to focusing on cashing out and moving to Boca. There’s nothing wrong with the latter. It’s more a question of alignment. And at Tynrose, we’ve always been aligned with a Legacy mindset.