Boots

@karenbadcock Hi, To help with your query, we’ll need three pieces of information. Please share the following via DM: Full name (mandatory) Order number Contact phone number Your current address Email address Any previous address Date of birth Thanks, Eva

@BootsUK my parcel is showing as delivered, photo shows correct post box, however the package is not in my box or anywhere in the building - I’ve checked everywhere. Are you able to find out any more info and what can be done?

@loppas6972 Hi, How can we help you? Thanks, Anca

@BootsUK please can I have support

@casper_paige_ Clear the app’s cache Delete and reinstall the Boots app Unlink and relink your advantage card If the issue continues, please let us know and we’ll raise it with the relevant team to look into it further. We’re sorry for any inconvenience this may cause. Thanks, Eva

@BootsUK why does the app never apply advantage card offers to the basket? All my offers are new so I haven’t used any and I’m trying to place a large order but they’re not coming on. I have this every time I try to place an order - my message history with you is just this issue

@casper_paige_ Hi, Please make sure you’re signed into your account on the Boots app or website to view your available offers. If you’re still not receiving them, here are a few things you can try: Sign out and back into your account Check that your app is updated to the latest version

@_mindy_ Hi, To help with your query, we’ll need three pieces of information. Please share the following via DM: Full name Order number Contact phone number Your current address Email address Boots Advantage Card number Date of birth Thanks, Eva

@BootsUK hello, I have been emailing customer service since December regarding an order that never arrived - I’ve had no response. Is there a better way to resolve my query?

@CharlotteM1536 Hi, Thanks for getting in touch. Please send us a DM with your full name and either your email address and your home address so we can process this request for you. Thanks, Ash twitter.com/messages/compo…

@BootsUK give up second time this year all my boots points have been taken from my card over £65, all my details have been changed and I can’t log back into me account!! GIVE UP!!

@AimeeRaeside Hi, I’m not quite sure what it relates to, could you let me know a bit more about the context, so I can support you further? Please send us a DM so that we can look into this for you. Thanks, Yasmina twitter.com/messages/compo…

@BootsUK what’s the point in your customer service email when you don’t resolve the issues🤷🏻‍♀️

@janeysworld252 Hi, Our in-store and online operations are separate. Pricing and promotions may vary between channels. Thanks, Amarpritt

@BootsUK Are you the same company or not?

@BootsUK why would you not match an online offer in store? I’m now going to order the cheapest thing I can & get free home delivery because your Bullring store are charging £79 for an item I can order on line for £24.99 & if I spend 1p more I get free home delivery 🤯

@JayInniss1 Hi again, We don't have any access to store CCTV footage here, I'm afraid; please DM us with details about what happened, and we'll see what we can advise. Thanks, Huw

@BootsUK I would like you to investigate via the store security cameras in your hull branch in St Stephens shopping centre between 9 and 915 am today ... the staff is named on our receipt which i can post on here to name and shame

@BootsUK its is funny after a reform vote that your staff in the hull branch behaved in a very negative non customer service way towards my partner who is uk English because she has a mixed race child #racism #boots #reformbehaviour

@LaurenH26325839 Hi, Lauren, I’ve escalated your case to our customer manager team, and asked them to contact you directly to resolve this; your reference number is 75386289. Thanks, Huw

@BootsUK Please send me details of your legal department asap

@BootsUK so, your courier @RoyalMail decided to deliver my parcel to the wrong address. The “proof of delivery” doesn’t show a door, a house number, a person or have a signature. I don’t have my £70 item yet your customer service are basically saying it’s tough. where do I stand?

@winterwoman1818 Hi, Caroline, We don't have any access to those systems from here, I'm afraid, but if you give our Recruitment team a call on 0844 241 2590 they'll be able to assist you with this. Thanks, Huw

@_xnxnxs_ Hi, We are unable to provide a date in which this will be fixed as off yet. We really value your feedback and take all comments seriously. I’ve shared your message with the right team and will continue to monitor this. Thanks, Robin twitter.com/messages/compo…

@BootsUK when are the lifts going to be fixed in Kingston? One has been down for over 9 months and the other one is on and off. With baby products and pharmacy being upstairs this causes an issue for healthcare and baby care access. -A tired mom

@_hlouise Hi, Please send us a DM via the following link, and we can look into this for you. Thanks, Harry twitter.com/messages/compo…

@BootsUK Hi, I’ve just placed an order online but I wanted to select collect from store but it has come through on my email as the order will be delivered? Can you help as I want to cancel the order?

@whodesignwho Hi, Thanks for getting in touch. Please send us a DM with your full name and either your email address or your home address so we can process this request for you. Thanks, Robin twitter.com/messages/compo…

DAY 25. Thank you @macmillancancer for reaching out. It’s sad a charity has to step in because @BootsUK has ghosted a post-op cancer patient for 25 days over a hazardous delivery. @BootsUK, a national charity is now watching this. Still no replacement. Still no accountability.

@shakebadguys Hi, If you require further assistance you can contact us over the phone or email: boots.customercare_team@boots.co.uk 0345 070 8090 Thanks, Robin twitter.com/messages/compo…

@BootsUK @BootsUK It appears I can't DM you. There's no button.

@BootsUK Hi, I placed an order on 25th April and still haven't received a 'ready for collection' notification. Order history on the app just says 'dispatched' as the status. No update since 28th April. Might my order have gone missing?

@Crocidolite11 Hi, We don't have any access to pharmacy systems here, I'm afraid, but if you give our Customer Care line a call on 0345 070 8090 they'll be able to assist you with this. Thanks, Huw

@woodywoodchops Hi, Annie, Please DM us with some details about what's happened (including which store this was & when) and we'll see what we can advise. Thanks, Huw

@BootsUK hi, is it Boots policy to make visits for wheelchair users as difficult as possible?

@Racing_KLR Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Thanks, Robin twitter.com/messages/compo…

@BootsUK Afain the lift was out of action in the #Weymouth store! No notice to inform customers! Just blocked off up and downstairs!!! Time to find a new pharmacy as this is behind a joke now😡😡😡😡😡😡😡😡