@BootsUK help with a delivery pls. Ordered shampoo, it is saying dispatched and delivered, but also saying delivery 3rd Dec. Feel I really should wash my hair before then 😬🙈
@Lizzy3001 Hi,
We are not able to confirm when an item will be back in stock. Stock levels vary depending on demand and most items are reviewed every few weeks.
Please the product page regularly.
Thanks,
CkSritharan
@MarshallTitan1 Hi,
We're sorry to hear this, please send us a DM so that we can look into this for you.
Please include your email address, full name, and date of birth. We need this to verify your details and access your account.
Thanks,
Ebitare twitter.com/messages/compo…
The Meningitis outbreak in Kent is now being treated as a 'national-level' incident, with the head of the UK Health Security Agency calling the explosive nature of it 'unprecedented'.
15 cases of Meningitis B have been confirmed so far - with two people dying from the disease. A nine-month old baby girl has also been admitted to a children's hospital in London after becoming unwell and is reported to be facing life changing surgery.
@NickDixonITV reports.
@BootsUK Awful service. I have had no response to my complaints & am stuck with 2 products I didn’t order, yet paid for, and a faulty product that leaked all over me. I am out of pocket and have had no help or support - I’m tired of having to ask for money I’m owed & get no help!
@i_am_a_fossil Hi,
We're sorry to hear this, please send us a DM so that we can look into this for you.
Please include your email address, full name, and date of birth. We need this to verify your details and access your account.
Thanks,
Ebitare twitter.com/messages/compo…
@bananaanajelly Hi,
We're sorry to hear this, please send us a DM so that we can look into this for you.
Please include your email address, full name, and date of birth. We need this to verify your details and access your account.
Thanks,
Ebitare twitter.com/messages/compo…
@Dodd3Ann Hi,
Please call our Customer Care team on: 0345 070 8090.
We’re available:
Monday to Friday: 8:30am to 6:30pm
Saturday: 8:45am to 5:00pm
Sunday: 10:00am to 5:00pm
Thanks,
Eva
@BootsUK I’ve just booked a meningitis jab for Solihull Sears. Money has been taken from my bank but it’s errored on the last screen. No booking information but as I said money has been taken. I don’t want to lose the slot I booked and o am unable to get through to the store itself. Please help.
@BootsUK your Recycle at Boots app is it GREEN WASHING? my wife has been trying for the last 6 weeks to set up to no avail she leaves msgs and emails with only one response from one lady who was helpful but her advice sadly did not work
@BootsUK please help! Your app and website are glitching, there are valid discount codes and they won’t apply while I am trying to make my purchase which is stressing me out!
@_sultanatree Hi,
Please visit your nearest Boots store with your receipt and speak to the store manager.
We can’t guarantee the outcome, but the store manager may be able to help at their discretion.
I hope this helps, and I hope you get the outcome you’re looking for.
Thanks,
Thomas
@BootsUK hi, I recently placed an order, but didn't receive the right amount of advantage card points, and a couple of my items arrived damaged or open.
@bread_bread5 Just so you know, we can only speak to the account holder about account details. If that’s not you, please ask them to get in touch.
Once we’ve got your details, I’ll be able to help.
Thanks,
%%
@bread_bread5 Hi,
To help with your query, we’ll need three pieces of information. Please share the following via DM:
Full name (mandatory)
Order number
Contact phone number
Your current address
Email address
Boots Advantage Card number
Any previous address
Date of birth
@eleanor_bye Please be assured that we are monitoring this guidance closely and commit to updating our policies as soon as we can. Thank you for your understanding and patience. Thanks, Ryan.
@eleanor_bye Hi Eleanor, like other retailers, we are waiting for official guidance to be issued by the Government. In the meantime, to remain legally compliant, our current terms and conditions for spending and collecting loyalty points on infant milk up to 6 months remain unchanged. 1/1
@BootsUK I have placed an order online for an item to be delivered to a store. My acct says the item has been delivered but the store said it hasn’t.
I have tried to resolve the issue online, but that service is rubbish and doesn’t work.
Order number - 596007642