Boots

@MissMcDEdin Hi, Here are our contact details if you need to get in touch with Boots Customer Services. *Email* * General enquiries: customercare@help.boots.com Thanks, Samantha

@BootsUK I posted yesterday about an out of date wrap you sold me and you asked me to DM you to get this sorted, but your settings are set so you can’t receive DMs. Is there an email address I can contact you through?

@linziejo Hi, Please drop us a DM. Thanks, Zain x.com/messages/compo…

How long should I wait for a response to an email I sent to the customercare email address on Friday 24th July about missing/ damaged items @BootsUK

@Lauraa_Forthh Hi, Please drop us a DM. Thanks, Zain

Super unhappy - My order eas due got collection in store yesterday. I had confirmation email and that is it. I am unable to even track my order as it hasn't even left the warehouse!!! Shocking service. Unable to even speak to anyone to get help @BootsUK

@CatherineR23990 Hi, Please drop us a DM. Thanks, Zain

@BootsUK over the past few weeks I have had a bad experience in your Ashton-under-Lyne store by the assistant on the no 7 counter. She is rude and ignorant. I spent 10 mins waiting to be served by her as she was covering the perfume counter. Not the first time it has happened

@SairsieCole Hi, Please drop us a DM. Thanks, Zain

@BootsUK hi, will your current own brand mosquito refills work in both your older and new style plugs? Old style left, new purchased last summer right.

@womaninblue1050 Hi, If you require further assistance you can contact us over the phone. Please call our customer care team on one of the numbers below: * *UK Contact Number:* 0345 070 8090 Zain

@BootsUK I left an item that I’d paid for at the self service machine in Kingston Union Street. It was so hot in that store I nearly passed out. I’ve tried ringing their no. but it’s only the pharmacy and they don’t answer. How can I get through to someone at that shop please?

@thevintagevegan Returns that do not meet these conditions may be rejected or require further review. Thanks, Mya

@BootsUK I purchased a Wonderskin lip stain but the colour is nothing like advertised and definitely doesn't last all day. Can I return if unhappy?

@thevintagevegan * The product is unused, unopened and unregistered * Multipacks are returned as a full set * Any free gifts included with the order are also returned * 3 for 2 items can be returned individually, with refunds based on the price paid.

@thevintagevegan Hi, Items must be returned in their original condition. This means: * Packaging is in good, resalable condition * All accessories and paperwork are included

@samantha_28_x Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Please include your email address, full name, Order Number and postcode. We need this to verify your details and access your account. Thanks, Mya

@BootsUK ignoring this big filled parcel!! Shameful

@BootsUK delivery driver left my parcel out in torrential rain. Now a box of baby & eye products is soaked and crawling with bugs. Customer care expects me to bring the parcel full of bugs into my home/car to return it. Please arrange a collection for refund.

@MissMcDEdin Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Thanks, Mya

@BootsUK I bought this at Edinburgh Waverley this morning, got on the train then found that it is past its use by date. How do I get a refund? Obviously can’t go back as am now on a train. Apologies if this is a repeat post but I can’t find my previous post.

@mg3gun Hi there, if you're unable to DM us, please email boots.customercare@boots.co.uk, and our team will be able to provide further assistance there. Thanks - Boots Opticians

@BootsUK I can’t DM you, your DMs are closed…

@BootsUK had to wait over half an hour to see an optician on Monday. I had to leave because it was taking so long. No queue or anything, he just didn’t show up. I complained but nobody ever got back to me. I took some time off from work for that.

@susie_retro You're welcome. Hope you have a lovely rest of the day. Thanks, Zain

@BootsUK Thank you, much appreciated.

How can you allow this to happen, these ads are all over the Internet. Something needs to be done, obviously a scam but how many fall for it. You really need to do something about this, they even gave AI of Boots staff advertising this rubbish. @BootsUK

@glynric Hi, Val, sorry to hear that - please DM us the order number plus the full name, billing address & contact number on the order (for data security) and we'll be able to look into it. Thanks, Huw

@BootsUK @itsbalsamicvin Where is my order. Didn't arrive on due date. No communication at all. Baby going to be left without a pram. Disgusting from a supposed reputable company

@BootsUK having the worst experience with you guys! How can you send me an Oura ring missing the actual ring they just not give me my £279 or the ring? Feels a bit unacceptable after having my claim rejected to be told someone will look but might not here for 2 weeks

@joedownroad Hi, Thank you for reaching out! Yes, we currently have a few issues ongoing currently but sadly no timeframe as to when this will be fixed. Thanks, Hannah

@sallie1st Hi, Tilly - we’re not quite sure what this relates to, I'm afraid; could you give us a bit more information about the issue you're having so we can advise, please? Thanks, Huw

@BootsUK I emailed Customer Care on 16th July but have not received any response. How long should I expect to wait?

@ja_exox Hi - as advised, we are not currently able to look into this, I'm afraid. Thanks, Huw

@BootsUK But why are orders delayed? I ordered for Wednesday collection and I still haven’t had an update about my order.

@BootsUK please can you DM me regarding my order as it is delayed by 3 days and I haven’t received any emails etc about it, and your app seems to be down currently.

@ja_exox Hi again - we are currently having technical issues which prevent us from being able to look into issues with orders, I'm afraid. Our IT team are aware and working on it; apologies for any disappointment caused in the meantime. Thanks, Huw

@BootsUK I can’t DM it doesn’t have the option. Can you check this please.