Bounce • Storage for your stuff

🎉Big news for Bounce today! 🚀 We're beyond excited for this new chapter and the opportunities it brings. Huge thanks to our amazing team, supporters, and investors for making this possible. Stay tuned for more exciting projects in the year ahead!

Guess what? We’ve moved to a new domain: bounce.com✨ This was on our bucket list for a while, and with it, we’ve also given our brand a glow-up! New colors, new fonts, and the same experience you know and love.💙 To new beginnings and exciting things to come!🚀

Grupotel Mayorazgo 🤝 Bounce 🤝 Generación Z Grupotel Mayorazgo se convierte en el primer hotel en el centro de Madrid en cerrar un acuerdo con @bouncemystuff, donde los viajeros pueden dejar su equipaje con la mayor seguridad tras hacer el ceck-out, para disfrutar de la ciudad.

This $25M+ business was validated in 3 hours for $5: Problem: You’re stuck in NYC with all your bags, but no hotel Solution: Bag storage as a service. How the founder validates: 1. DOES NOT write a single line of code 2. Creates a BASIC landing page w/ Typeform (see image) 3. Runs a $5 Google search ad for "bag storage NYC" 4. First request comes in 5 mins later 5. Founder hops on a Citi bike to meet the customer and take their bag - They did ~$100k in the first year bootstrapped - Lost all revenue during COVID, stayed alive - Then they went massive scale and raised $12M from A16Z - They now have 10,000+ storage locations in 2,000+ cities - Founder sat on the idea for 3 years bc he thought it would be "too complex" to build The PERFECT example of: do things that don't scale. usebounce.com

@yuma_crosstech @codycandee We were on it the whole time, trying to reach them. Your feedback is super important, and we're making changes to avoid this in the future. Thanks for bearing with us.

@codycandee Hello Cody. I am now experiencing the worst day in LV because of your app, #Bounce . Your partner 8-Ball Bail Bonds left ourselves locked out of the store and not returning our belongings. We were left freezing outside for 2hrs to end up not getting our stuff back.

@yuma_crosstech @codycandee Really sorry for the hassle you went through – that's not how things are supposed to be. We've talked with 8-Ball Bail Bonds about this, and we're actively working on preventing it from happening again. We offered to ship your stuff, but we totally get why you needed it ASAP.

@sidraqasim Hi @sidraqasim I am Jeremy in charge of our Package Receiving Service. Happy to help! We are in an asset in package loss, we receive and notify our customers at reception. Carriers cannot cheat anymore. I dm'd you! Thanks @dappermarketer !

Porch Pirates cases had increased for us in 2023. We used to have 30-35 reported cases of delivered parcels stolen from the porch per year. Last year we dealt with 171 of such case. Has any other retailer experienced the same? How are you solving for this problem? Sign on delivery is quite expensive and that make the whole experience complicated if someone is not at home.

@shdgraphics Glad we could help! 😊

@bouncemystuff great service! Just back from NYC and to not have to lug my bags around while exploring the city was worth it!!! 👏👏👏

@vanityxsky @vanityxsky care! (Email: support@usebounce.com) (2/2)

@vanityxsky @vanityxsky know what questions you have, and I'll do my best to assist you. (2/2)

@bouncemystuff i have some inquiries about future booking if you can DM me please! No one is answering me on the website

@vanityxsky @vanityxsky Hello, I hope everything is going well. Since I haven't received any further responses/queries from you, I will go ahead and close this ticket for now. Remember, we're always here to assist you with any Bounce-related matters. Stay safe and take (1/2)

@vanityxsky @vanityxsky Hello there! Thanks for reaching out. My name is Carla and I will be assisting you today. I'm sorry to hear that you haven't received a response on the website. I'm here to help you with your inquiries about future bookings. Please go ahead and let me (1/2)

@shadbush @shadbush Dear Aleksandr, Thank you for sharing your thoughts regarding the updated Terms of Service. We genuinely value your feedback and apologize for any confusion caused by our communication. We understand the importance of transparency, and your concerns (1/4)

How to FAIL at emailing your users about changes in your T&Cs: 1) Send users emails to pretend you care. 2) Never tell them the bottom line (like, we increased/reduced claim review time to X days, we're going to share your data with new processor Y and going to use it for the new purpose Z). 3) Tell users to go f. themselves (i.e. read the website). Thanks to @bouncemystuff for giving us an example of what to avoid.

@AliAirajAhsan @AliAirajAhsan run or do other activities. It saves you the hassle of going back home to drop off your stuff! (2/2)

@AliAirajAhsan @AliAirajAhsan Hi there, Ali Ahsan! 🙂 This is Klariz from Bounce Customer Support. I'm glad to hear that you're enjoying using Bounce to make your Sundays more convenient. With Bounce, you can now leave your belongings securely at a nearby location while you go for a (1/2)

@Michael24553708 @Michael24553708 Hello, I hope everything is going well. Since I haven't received any further responses from you, I will go ahead and close this ticket for now. Remember, we're always here to assist you with any Bounce-related matters. Stay safe and take care! 😊💙

@Michael24553708 @Michael24553708 Hi Michael, Thank you for reaching out, and I hope you are well. I'm terribly sorry to hear about this. Thank you for letting us know, so we can reach out to the locations and prevent this from happening again. Would you happen to have your (1/2)

@Michael24553708 @Michael24553708 reservation codes, or can you provide me with the email associated with your bookings so we could check on our end, please? Best regards, Jayvie Bounce Customer Support (2/2)

@sarahkorich @sarahkorich end? Best regards, Jayvie Bounce Customer Support (2/2)

@bouncemystuff Wtaf? Our bags are trapped in your entertainment district location in Toronto and the staff are gone and our baggage is trapped?? We have a flight TONIGHT and your customer service team has no number to call in an emergency.

@sarahkorich @sarahkorich Hi Sarah, Thank you for reaching out and I hope you are well. I am terribly sorry to hear about this. Would you happen to have your reservation code, or can you provide me with the email associated with your booking so we could check the store on our (1/2)